How Do I get help?
Hello All I have been constantly asking for help with "meta support" for MONTHS now, I applied to be a partner last year and everytime I check it just says Submission "under review". I want to do my own clothes shop, but cant do it until they put me as partner, Ive asked why its taking so long as I applied in Nov last lyear and i keep getting fobbed off or directed somewhere else who then tell me to go back to the orginal place i started. My other issue is its asking me to update my account information and when i chick update it say something went wrong whilst transmitting data, please try again later. I am sick of going artound in circles with no answers so does anyone know who to speak to or how i esculate this as a complaint, ps i have done the trouble shooting steps...818Views0likes8Commentshow do i get help about kudos boards as reported to meta 7 times with no real response
hello, ive been trying to get help from meta support 7 times now with no luck, i have my kudos board up ad its only recognising £0.99 and adding that donaton to the leader board, others have tried 4.99 and 9.99 but it doesnt go through, its all conected up correctly (i think) even ad a top creator look at it and cant understand why its not recogniing it, i now have had to take the 4.99 and 9.99 out due to customers complaining,i have sent videos of customers trying to purchase and what happens along with photos ect in bug reports with noreal response, i dont know what else to do, its very demotivating when meta wont help!570Views0likes7CommentsCan't publish a world
I've been working on a CMI world. When I attempted to install a Kudos board it wasn't permitted. Updating the board resulted in a fail and a warning that something went wrong. SO, I redid everything in a legacy world. Fail due to unreleased content. I did read about a similar issue, however this issue seems like cyclical failure. Nothing being used in this world is from anywhere but Meta. Also, 'Publishing' is not an accepted label, FYI. Perhaps I've been awake a little too long. Any help?Solved409Views0likes3CommentsIn-World Purchase (IWPSeller) Gizmo question
I have been experimenting with the in world shop gizmo with the commerce mechanics. While the World shop itself works fine, I'm confused about the IWPSeller gizmo. When putting the IWPSeller gizmo into my world and configuring it to a single item and setting it as a trigger/button. I get this menu pop-up when triggering the interaction with the IWPSeller: I don't see any options to purchase the single item in-world and it just tells me to load it on a VR headset. Is this intentions? Are we only supposed to use this Gizmo for VR worlds? Note: I am testing this within the Horizon World Desktop editor.Solved402Views1like10CommentsIs it possible to share Payout Account details between Horizon Worlds creators?
I have a situation where a colleague of mine has created a world that we would like to add IWP and Commerce functionality to, but my account is the one that has our company's account details associated with it. Is there any way for us to link his creator account to either the company or my account details somehow? As it stands now, it seems like I would be the only person that could add or work with any of the IWP and Commerce functionality otherwise. -RyanSolved365Views0likes2CommentsFunction this.world.WorldInventory.grantItemToPlayer doesn't work as expected
I have been working on the new Economy world tutorial from Horizon World Documentation and find that line 82 WorldInventory.grantItemToPlayer(player, this.props.lootSKU, this.props.lootCount); doesn't increase the quantity of the in-world item as expected. Here is the screenshots of the setup and debugging console messages: Reference: https://developers.meta.com/horizon-worlds/learn/documentation/tutorial-worlds/economy-world-tutorial/module-2-setupSolved365Views2likes6CommentsSame logo/style, mixed results: IWP approves some, restricts others
Hi everyone! 🙂I could really use a hand with something odd I’m seeing—and I’m trying to avoid adding more violations to my account. What’s happening I upload my own, non-offensive textures (these include logos as well as styles) and they look fine at first—no flags. The violations show up only when I enable IWP, and I’m also seeing inconsistencies in overall texture vetting (not just IWP). I received back-to-back violation notices across multiple items. I appealed and ~5 minutes later (felt automated), some items with the exact same logo/style were approved, while others stayed restricted—so decisions are inconsistent across identical assets. Why I’m concerned I’m pausing new listings because I don’t want to trigger more violations while I troubleshoot. The mixed decisions—both in IWP review and general texture vetting—make it hard to know what to fix. What I’ve tried Double-checked the textures, logos, and style elements against policy. Compared names, thumbnails, and descriptions between approved vs. restricted items. Filed a ticket via Meta Creators and used Chat on Monday, but haven’t heard back yet. What I’m asking for A human review of the affected items to identify the exact rule being triggered. Removal of violations that resulted from inconsistent/false-positive flagging, and restoration of my account standing. Clear guidance to prevent future flags (naming, thumbnail guidelines, description wording, logo placement, etc.). If there’s a known false-positive pattern in texture vetting or when toggling IWP, suggested workarounds. Details I can share privately Item IDs and submission timestamps Screenshots of approvals vs. restrictions Original texture, logo, and style files Creator/World info Thanks so much for any help! I just want to follow the rules, avoid more violations, and understand what’s actually causing these flags.Solved200Views1like11CommentsIs buying from the shop with in-game tokens different than using Meta credits?
Hello I set up the shop gizmo in my world so players can buy perk upgrades (auto-consumed items). My problem is that when I change the price from Meta credits to in-game tokens, it suddenly stops working correctly. I wanted to know if the event triggered is different when buying items with tokens versus Meta credits. Thank you for you helpSolved199Views0likes8CommentsIWP items missing in editor
none of my pre-existing items are appearing in the Commerce menu for any of my worlds. If I try to make a new item, I see it listed for a split second then the list is empty again. This seemed to be working fine yesterday morning. When I look up all my items for my account at https://horizon.meta.com/creator/avatars I see all my IWP items are present. But for some reason are not registering in the editor for me. Any ideas? I've done a quick search and can't find any prior reports of a similar issue.173Views0likes12Comments