Quest 3 Stuck on Boot Screen
Like the title says. Stuck on the logo screen. Have tried many factory resets. The problem doesn't appear to have to do with proximity sensor, as I've seen suggested elsewhere, because the headset is providing audible tones when I put it on and off. I've also tried to use the developer hub and while it says it's connected by bluetooth, I can't get it to connect to wifi. I was hoping for developer hub to work. Any ideas? Thanks
We noticed something unusual and for your security, this request couldn't be completed.
Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support. (It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions) Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support. Message I get. We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.
Meta Quest 3 Black Screen After Logo and Firmware Arrow — Hundreds of Us Have This Problem
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. This problem has affected hundreds of users across multiple platforms, including Meta’s own community forums, Reddit, and Discord groups. Everyone describes the same sequence: Meta logo, firmware arrow loading, then a permanent black screen. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.
Trouble with confirming age.
My son used my VR headset to play Gorilla Tag while I was busy, and I didn’t realize it until I received an email asking me to verify my age. I thought it was strange, but I completed the verification anyway. Since then, I haven’t received any response. It’s been over a week now. I was confused about what was happening, so I contacted a friend who had experienced the same issue. They suggested that I redo the verification, so I did. It has now been four days since I resubmitted it. At this point, I’m really frustrated. Support hasn’t been helpful, I can’t find any useful information online, and I honestly don’t know what to do anymore.
Age Verification
I tried to verify my age for my Meta account but I didn't realize that the birthday was set as my cousins birthday because they set up my account when I first of a vr headset and now I cant verify my age for three months. I would be extremely grateful if it could be fixed so I can verify my age properly.Nord VPN Browser Extension
Hi all, looking for some help. A friend of mine has a Nord VPN extension on his browser and he claims it was an option for him when he got his Quest 3S last month. I also have a 3S but I don’t see the same option he has when I go into extensions. Any idea how I can get this on mine as I have tried manually looking for it and searching online but I can’t find it anywhere. any help will be appreciated thank you in advanceCan’t buy games!!
Everytime I try to buy a game or anything it says I need to file an appeal and I don’t know how to and when I reach out to support they don’t help at all they ask for the same thing and after that it still says I need to file an appeal I bought a gift card and everything and I still can’t buy games.!!!