Cannot upload verification selfie
[Edited 2137GMT as mods thought this was about a Facebook account for some reason?] EDITED TEXT I'm having issues uploading verification selfies on my main META account. When I try to login (to META) it asks for a selfie, but as shown in the screenshot (from the META login page) it won't let me upload. As I can't upload a selfie I can't access META support, which means I've had to create a brand new META account just to get support. 😤 Can you please help? My main META account is (apparently I can't tell you) and the email is (again apparently I can't put that here, even if I'm comfortable putting it here), I've been on facebook since pre-2009, and I think META is owned by FB so there shouldn't be any issues verifying me with all that user data. Also the META 3 I got today says no support available, can you tell me why? ORIGINAL TEXT I'm having issues uploading verification selfies on my main account, and as I can't upload the selfie I can't access support, which means I've had to create a brand new account just to get support. 😤 Can you please help? My main account is Y*** and the email is ***, I've been on facebook since pre-2009 so there shouldn't be any issues verifying me with all that user data. Also the Meta 3 I got today says no support available, can you tell me why? [edited for privacy - this is a public forum]
I'm 13 and my real account needs to be converted to an adult account but I can't log in
Hi, thank you for reading my post. As the title states, my account is about to be converted to an adult, but I cannot log in as there is no email linked to my account as I know of, my parent does not recall creating my account with an email and only entering in a username. I'm using a throwaway account just to get to the forums and support team (well, I tried to) Does anybody know any way to assign an email and password to my account so I can log in? I am trying to get in contact with support but the support page says 'The Meta Support Team cannot help you with problems with your account, but you can visit the FAQs' and they did not help at all. I am trying all the methods of trying to get in contact with the support team to help me. Please, help me, my account will be deleted on the 14th of June if I do not get my account converted. Meta, if you are reading this post, the system needs serious upgrades. Why can't it just give the instructions in the Meta Horizon app instead of sending me emails to my account that has no email linked to it, nor a phone number? Also, can it just convert automatically and simply tell me what I can now do with my account? I'm getting really upset over this as my account has a year's worth of data, including from games such as UG, Gorilla Tag, Wizherd and many, many more. I will lose all of it soon if I don't get any help. Is there any way at all that could possibly help me sign into my account? I need all the help that I can get before my account gets deleted, thank you for helping me
We noticed something unusual and for your security, this request couldn't be completed.
Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support. (It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions) Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support. Message I get. We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.please help me to log in my last account
As I haven't used my Meta Quest3 device for a long time, I need to re-login to my Meta account. I still have the email associated with my account and can receive verification codes through it. However, the mobile phone number I bound has been deactivated, so I can't receive the verification codes sent to my phone! I can't log in to my account and I can't modify the two-step verification either. This is really bothering me! That's why I have to create a new account to asking for help. I can't connect with support member, so what can I do to get back my last account?
Wallet locked after one purchase, "help" staff totally useless
I have now been fighting with meta for 2 months about using my metal wallet to purchase games. We bought one game and now they've decided that there was suspicious activity on the account and they've shut it down. I've spent the whole 2 months contacting the help tasks and they've been telling me very helpful things like "I'm following up to let you know that your case is still under review, and we truly appreciate your patience while we work toward a resolution...Our support team is giving this matter the attention it deserves and coordinating with the necessary departments...We understand how important this is to you and want to ensure that when we follow up, we're providing accurate and helpful information....Although there are no updates just yet, you have our assurance that we'll keep you informed every step of the way." However, since they've told me this about 17 times and there's no actual information about what they're doing or how I can help. I believe that this is nonsense and that they are continually lying to me. I will not be recommending this product to anybody that I know and I would like my money back. Meta, please contact me immediately to deal with this problem. I'm happy to give you any information I need to prove that I'm a real person and that there's nothing suspicious on my account.
Quest 3s won't charge unless powered Off
I have spent the past few months noticing that my Quest 3s will not charge unless the Quest 3s is powered off. I finally decided to contact Meta Support and dealt with one of the rudest Customer Service Representatives I have ever had the dishonor of dealing with. I tried a Software Update, Factory Reset, Boot load, etc. I tried every option from Forums or other Social Media locations. The issue started after a Firmware Update after my 1 Year Warranty expired. So, naturally I bring this to this person's attention and instead, I get told that I can purchase a replacement. I ask to have my ticket escalated, but I'm told that can't be done because it isn't an issue worth escalating. So, an issue brought on by a Meta update can't be fixed because it's outside of my warranty and the ticket can't be escalated? Has anyone else dealt with your Quest not charging unless powered off? If so, how were you able to fix, if you could? Thanks everyone,Meta Quest 3 Black Screen After Logo and Firmware Arrow
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.