We noticed something unusual and for your security, this request couldn't be completed.
Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support. (It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions) Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support. Message I get. We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.
I can't ask for permission on age restricted games it just won't load
I recently wanted to play the Game Bonelab on my quest 2 ! My parents are totally fine with me playing 18+ games since I myself am 17 and turning 18 soon. However my account is entirely restricted for 18+ games ! I already set up the parental controls with my mom‘s Account to disable the function and give me full access to the entire catalogue ! However, whenever my mom disables the restriction, the option is immediately re-enabled when you leave the menu ! My phone app got spammed with „your restrictions have been disabled“ notifications, however the changes never apply ! I also am unable to even send an approval notification for any purchases overall, so there is absolutely no button to even press ! Well, now my Mom gifted me the game over her account, because we thought this maybe worked better. But the activation code just gets rejected with the same „you aren‘t 18 yet“ response… What can i do ? I have full approval of my parents as I said before… We followed all the guides on the websites, doing everything step by step. Websites don‘t work either, we tried the Website on Desktop and also via Mobile Browser…