Question about Meta Horizon Managed Services
Hello, The company I work for has an app on Applab. Occasionally, some of our clients report stumbling on the Multiple Devices Can't Access This App at the Same Time error message when launching our app, and they'd get kicked out of it. I've since learned that this is due to having all or multiple headsets paired to the same Meta account. I understand that if clients register with Horizon Managed Services, they can choose to set up the headsets in either Individual Mode or Shared Mode. I have the following questions: If headsets are set up in Individual Mode, does this mean that each headset still requires a unique Meta account? If headsets are set up in Shared Mode, does this remove the need to create a separate Meta account for each headset, and they can all be managed with one account instead? Does this make it so that this error message no longer appears? Thank you!
Meta Quest 3 Black Screen After Logo and Firmware Arrow — Hundreds of Us Have This Problem
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. This problem has affected hundreds of users across multiple platforms, including Meta’s own community forums, Reddit, and Discord groups. Everyone describes the same sequence: Meta logo, firmware arrow loading, then a permanent black screen. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.
I bought a gift card and it doesn’t work
So I’m a Canadian and I was trying to gift my other Canadian friend as a present for Christmas as we are making a game and he redeemed it and it said error and I tried it and it says it’s already been redeemed I’ve looked everywhere for advice and couldn’t find anything I have the SDM receipt and the gift card and don’t know where my $15 dollars went I even have the notification I bought that stuff from the store and his account still hasn’t gotten the quest cash as both accounts are empty
Age verification
A few days sgo i got a Gmail from meta and it said "You have to verify your age or Your account Will be suspended and You Will lose access to all your Games" and i said "well no problem i Will verify My age because i'm more than 13" Guess what? YES THE LINK THEY SEND ME DON'T WORK AND I HAVE BEEN LOOKING TO CONTACT THE CLIENT SUPPORT WICH YOU CONTACT IF IS NOT A "DEVICE ERROR" LIKE NO, IM GONNA LOSE MY ACCOUNT BECAUSE OF THEM. Please someone help MEE i don't want to loose the access to My Games😢My meta gift card wont redeem
I bought a $35 meta quest gift card and when i tried to redeem in it said error in query i was really looking forward to it because i was wanting to buy some stuff now i just dont know what to do i already tried all the possible solutions like reseting the app but it still wont work. Please Meta if your reading this please help me out.No Quest cash received.
Hi. I signed up through a referral link for my new account, and activated my new Quest 3. And so far I haven't received the $30 promotional Quest the link itself told me I would get. I would like to know if it takes some time for it to appear, or if it is an error, as for what I've seen it seems to be one. Hope you can help me. Thanks.
