Locked out of account on Meta Horizon!!!
Hello everyone hopefully someone can help me get this resolved. I'm on an alt account because I no longer have access to my primary account. Im still logged into my 3s headset but completely locked out of the meta horizon app because I got a new number and o longer have access to the old number on my account. I have access to the email but it still requires the old number or 2fa which I no longer have access to. I've had my headset just shy of 1 year so I already through away the box that I guess has a different serial number on it. When I try to verify by using the serial number of my headset it asks for, it says support isn't available for my device. Like.I said im still logged into my primary account on my headset but no way of updating the information. Please help. Thanks!30Views0likes1CommentMeta Horizon Link app does not show beta tab in settings
I just recently got a new computer and had to reinstall the meta horizon link app and it no longer shows me the privacy, payment, or beta tab in the settings menu. I am still using the same exact account as I did on my old computer. I have turned on the public test channel in app, and everything is updated. I have already checked to confirm that I am still signed up as a developer and that I am verified. Not sure why these settings are no longer available to me, please let me know what I can do to rectify this issue!2.9KViews12likes45CommentsUnable to use Oculus Quest after factory reset.
Recently came back to my Oculus Quest after a long period of not using it and did a factory reset after it refused to let me log into my account. After resetting the device I am unable to clear the setup and therefore can not use my device AT ALL. I first tried using the Meta Horizon app on my phone. This got stuck at the health and safety screen and the setup would not progress any longer. I did some research and saw people recommending to install an older version of the app and clear the setup that way. I tried installing it on my phone (unsupported for my device), then installed it on my older phone but it wouldn't let me log into the app because the app version isn't supported. I then tried creating an Oculus Developer account and using the meta horizon developer hub to clear the setup from my laptop. This got partway through the setup and then got stuck trying to reconnect to the device for multiple hours. As of now my device is still a complete brick and I am at a loss as to how to continue. Any recommendations or work-arounds appreciated.Solved270Views0likes3Comments