Meta Link

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Quest Link desktop "blocked"
I have a Quest 3. My son has a computer. He wants to use Link to play PC games. Attempting to login to the desktop Link app with his account results in an error saying something like no permission or unauthorized or something. When I login with my account on Link it lets me do so, but then attempting to link via his account on the Quest 3 headset results in a message stating "blocked" or similar and prompts that the parent can update his account to enable Link access. There is no such menu option in Family center to enable linking. Additionally, when not connected to his PC, while logged in through his Meta account, going to settings > Link and attempting to enable results in the same message; something about it being blocked Where can I enable my son's meta account to connect via Link. Currently he cannot connect to his PC with the Quest 3, unless he uses my meta account on both the headset and the desktop software. I see no option in the family center to enable Link
flanktwo
3 months ago Place Pairing & Connection
799Views
0likes
6Comments
Brand new Meta Quest 3S not pairing
I've bought my first brand new VR headset on Amazon, on the official Meta shop, a Meta Quest 3S. No on a shady reseller. I've spent at least 5 hours trying to pair the headset on my Android phone, via the Meta Horizon app. I'm still stuck at the pair with the Horizon app screen on the Quest, which is for now a 300+$ worthless brick. I might add that i'm a senior systems engineer, more able with computers / gadgets than most people ... Both the Quest and the smartphone are on the 5GHz Wifi 5 channel (802.11ac) The bluetooth is enabled on the smartphone I've tried pairing on two separate Meta accounts I select the correct headset model (Quest 3S) I've tried erasing the cache, the data, and desinstalling the Meta Horizon app I've factory reseted the headset a dozen of times During the pairing, when i type a wrong pin code, the pairing is instantly failed, and the app asks me the pin When i type the good pin code, the pairing takes time then shows the "unable to connect to your headset", asking me to restart the app, install the last version or factory reset the headset Steps i've already taken The Meta Quest Link on Windows 10 doesn't work, despite the headset being miraculously recognised via a usb cable . It asks me to enable the Air Link, which is controlled on the headset, which i cannont use ... The SteamVR doesn't work either. No access to professionally trained support when i try to navigate the sh*tty Meta support site. My product number isn't recognised, and Meta refuses support. I only have access to a community forum for a paid product, which Meta is supposed to provide proper support. For now, i feel like i've beeen scammed. I've got about 2 weeks to make all that work and prove it's viable technology. If not, I'll ask a refund, and shop for a more expensive headset, but more serious. Can someone give me some really useful clues ? Or lead me to a real support form ? Thanks
Solved
MilonZ
4 months ago Place Pairing & Connection
684Views
1like
7Comments
install Error for the Oculus link app
I recently purchased the meta quest 3 to use in my office, while trying to get the link app setup I keep running into an error message after about on 8th of the loading bar for the installation after the download period, the Error message says "Restart Computer. sorry, we encountered an error during installation. Please restart your computer and try running link setup again, if you still experience issues, contact quest support. we have checked over logs, we have removed all antivirus, and restrictions even as far as trying it in safe mode with network, and we get the same answer. can anyone tell me what I am doing wrong or missing? my computer specs are windows 11 version 24H2 latest update 32 gig ram Intel R Ultra 9 285 2.5 GHz Nvidia GeForce RTX 5070 latest drivers
harrymacduff88
8 months ago Place Pairing & Connection
1.1KViews
0likes
2Comments