Lost all purchased apps after upgrading from Quest 2 to Quest 3 — purchase history missing
Hello, I’m having a serious issue with my Meta account and I hope someone from support can help. What happened: I previously owned a Quest 2 (around 2022) and I had three or more paid apps installed on it. (Beat Saber, LesMills, Population: One...) I recently bought a Quest 3 (2025), logged in with what I believe is the same account, and noticed that: My Library is completely empty I cannot reinstall any of my previous apps The Purchase History says I have no purchases, which is incorrect Even apps I 100% bought in the past do not appear as “Owned” Important detail: The apps were definitely purchased, not free trials or demos. What I’ve checked: I made sure I’m using the same Meta account I used on the Quest 2 I checked the Meta app → Menu → Settings → Purchase History, and it’s empty I rebooted and synced the headset I checked for multiple accounts (Meta / Facebook / Oculus) My old Oculus account was migrated properly to a Meta Account in 2023 which is this one Possible causes I’m worried about: Whether my purchases are stuck on an older identity or unlinkable profile Whether something went wrong during the migration period What I need: I would appreciate help from support to Verify which purchases are attached to my account Recover my missing Quest app licenses if possible Confirm whether a migration issue may have caused my purchases to disappear I can provide: The email of my account Serial numbers (Quest 2 and Quest 3) Dates / approximate time of purchases Any additional information needed Thank you in advance. I really hope this can be resolved — I invested money into these apps and would like to access them again on my new headset.
Where are the 3D movies!
Seriously—there’s now a dedicated “TV” app with a movie section, including a couple of 3D trailers for Avatar, yet there’s no section for 3D movies at all. What kind of dropped ball is this? I should be able to open that app, select 3D movies as a main option, and watch The Super Mario Bros. Movie in 3D on my Quest 3. VR is perfect for 3D movies—so how is this still not nailed in the Meta/Quest/Horizon/TV experience? At this point, it’s just a sick joke.Game Gift Card button missing
I’m dealing with a persistent issue with one of the games on my Meta Quest account – The Walking Dead. When I click the “Więcej” (“More”) button, the key icon that should allow me to redeem the full game code simply doesn’t appear. I’ve already provided clear evidence in my native language UI to Meta Support, but they are not cooperating or offering a solution. I’m requesting that my demo account be cleared or that the cached data marking the demo as “played” be removed. This problem has been reported by other users on Reddit, yet it still hasn’t been addressed by Meta. The button is still missing in those games, whereas the other has it Moreover, when I have entered game page without logging into account, the button appears (I have tried to click it and then logging in, but the issue still prevents me to paste the game gift code) Has anyone here managed to work around this issue and successfully redeem a game code after playing the demo? Any help would be appreciated
Viewing Quest Achievements
We're coming up on a year and we still don't have an official way to view and sort the Quest Achievements that we put forth effort unlocking in our massive VR libraries. Developers continue to include them in games as they know it yields extended play sessions and even users revisiting their games to experience every ounce of the hard work they put into their projects. Currently we can only view them in a recently unlocked list in the Meta Horizon Mobile App, and external websites created by Quest users (which are the most useful way at the moment). People didn't even realize Achievements existed because it was hidden in the Scoreboards App, and users hoped for integration into the Profile itself, similar to Steam, Xbox, and PS. Instead, we were left with a misunderstanding of how important Achievements are to the Quest ecosystem. At the very least, could we please get a way to filter by game/in-progress/completed in the Horizon Mobile App? We would love to see them in-headset eventually, but even a small step forward would revitalize our play sessions. 🙏
Hyperscape floor level and navigation issues
I did my first capture today and while visually it turned out well, when I was viewing it after processing I was stuck maybe a foot above the ground and I couldn't teleport anywhere (I walked around about 12 ft x 12 ft area to capture the place). Why is that? Did I need to set up floor level and boundary before starting the capture?
Family sharing
When I first heard I thought it was cool that I can share my games and apps with my family but it doesn’t wanna work they way I expected it to. I was really hoping it will be like apple family where you can share from multiple devices but instead you can only have one device, why can’t we share apps and games from multiple devices that would be such an amazing feature to have on all the meta quests can we please add this feature in the future.
