My Quest Pro Nightmare: Meta Support Canceled My RMA After Two Months of Silence
Right before Christmas, I treated myself to a new Quest Pro. When the headset arrived, I was over the moon. I’ve been with Meta since the Oculus days—starting back with the Rift S—so I’d been waiting a long time for this upgrade. But my happiness was short-lived. On the very first night, I discovered that the Menu button on the left controller wasn't working. I looked up some troubleshooting guides which suggested unpairing and re-pairing the controller. That was the final nail in the coffin; the controller died completely and refused to pair back up. The next day, I contacted Meta Support. They replied quickly and authorized an RMA (Return Merchandise Authorization) for a replacement. On December 29, 2025, the return was officially approved, and the process began. Then... silence. Nothing for half a month. I started messaging them almost daily just to find out what was going on. Eventually, the Meta Support bots started sending me the exact same canned responses: how sorry they are, how they don't have any specifics, but how helping me is their "life's mission," and so on. At one point, a human named Brad replied. (Hi Brad, love you.) The wording of his email was different, which gave me a glimmer of hope that my problem might actually be solved. Well, hope is still barely alive, but the situation has become even more inexplicable. Today, February 27, 2026, I received an email from Meta stating that my return has been canceled for the reason: "Other." I contacted support immediately, and once again, I was showered with empty promises. They told me they would get back to me as soon as they "clarified the information regarding the cancellation." This is pure madness. If anyone has had a similar experience, please share how you resolved it. I am as desperate as a person can possibly be at this point...😫
Not receiving emails regarding my Facebook or Instagram from Meta
Hello, I'm having a problem with the reception of the emails of META. I no longer receive emails from Meta (facebook, instagram...) and the phone number on my account no longer exists (I changed my phone number 3 years ago). I'm now asked to confirm by email or phone that it's really me when I log on to my instagram and I can no longer access it because I no longer have access to my phone number (which I can't change also on facebook) and because I'm not receiving the meta emails... I'm desperate... Can you help me? My mail receives all the other mails except these ones...
