Unable to my confirm age on Meta & Cannot get in contact with customer support for help.
I created a Meta account on December 25, 2025 using my Facebook account for my son's new VR Meta Quest 3 headset. At the moment, I did not realize that I had to create a separate account for him until I started receiving then "Confirm your age..." notification on my Facebook, Instagram and Meta accounts. I confirmed my age several times by submitting my ID and even received an email confirmation stating my age was confirmed. Yet, I continued receiving the same "Confirm your age..." notification everyday. Once I realized that my son needed to have a separate account, I created one for him and linked it to my Facebook account (only after several hours of research to figure out this was the problem in the first place). I continue to receive the "Confirm your age..." notification everyday but now I'm not given the option to confirm my age. I've tried to confirm my age on Facebook, Intstagram, the Meta app and email. Every time I try, the page is unresponsive when I click the "I'm 13 or older" button. Nothing happens, the page stays the same. I try to log out and log in and when I click on the notification it takes me to a page asking for my email, I enter my email and it sends a code to my email which then I enter on the Meta page and then it refreshes back to the original page asking for my email address and I am in a endless loop of entering my email and the code sent to my email. When I try to reach out to the chat support, they are unable to help me because all they tell me to do is to verify my age which is the whole reason I am in this situation, I am not given the option to verify my age. The chat eventually tries to connect me to a human agent or I request one but in order to be connected, I have to be logged into my Quest account. When I do login, it tells me that there is no device found under my account. I try to manually put in the serial number for my headset and it says that support cannot be provided for my headset. I've been troubleshooting this issue for days and hours on end. I do not want my Meta, Facebook, Instagram accounts to be suspended on January 9th, I already put a $50 meta credit on the account as well. I do not want to lose my accounts or money, this is my last attempt to get in contact with someone who can help me.
Suspended acc 500$ in games lost
Hey there meta I’ve ran into a little problem with my kids meta account. I am 50 years old and my 14 year old daughter has a oculus this oculus is under my email ( not this one I’ll explain later). A few months ago me and my daughter tried to play some games and could not due to my Facebook account being banned because they thought I was too young. I’ve never posted or done anything on that account other than shop so I don’t know how you guys game up with that concussion. Anyway every time I try to contact your support team they tell me to log into my meta account but i can’t because it’s banned. I’m not looking to get the account back just the money so I can’t buy the games again for my daughter. She is distraught that all her gorilla tag cosmetics are gone😭😭
Infinite boot loop???
For some reason when I open my meta quest 3 it infinitely loops? It shows the logo for around 15 seconds and then the lenses don't match each other and unfocus, then for around 3 minutes it just spins and then the screen turns black. Ive tried a lot of things, side loading software updates, trying to restart headset, and booting it back up but it does the same over and over.
Can't Install Update 78.1028 – Request Help
I'm having trouble installing the latest update 78.1028 on my Meta Quest 3S headset. Every time I try to install it, I get a message telling me to restart my headset in order to complete the update. But when I do, the system tells me again that I need to install the update. It's stuck in this loop and I’m unable to move forward. Can you please help me fix this? Thank you!