Meta Link freezes after a few seconds
After installing latest Meta Horizon Windows app update (85.0.0.239.552), the display inside headset freezes (sometimes goes black, similar to when proximity sensor kicks in, but while still wearing VR headset) after a few seconds after establishing cabled link (official 5m cable). Have to restart PC and re-establish Link to get it to work again, but then same happens after a few seconds. Can still hear audio inside headset, and when using games it seems to do head tracking (monitor screen updates, but not inside headset). This also happens inside the Meta Link view (grey environment with grid floor and ceiling inside VR headset after establishing link). Firmware in VR headset is also on latest version, This happened after updating Meta Horizon Windows app on 3rd/4th March. Before this it was working perfect. Have tested this on 4 different PC's, with 3 different Meta Quest 3 headsets and one Quest Pro, with same result. Hardware on test PC's: Windows 11, different i9 processors (13th/14th gen, Intel Core Ultra 9), RTX 5090 laptop, RTX 5070 Ti Desktop, RTX 4090 desktop. 64GB RAM, NVIDIA GeForce Graphics Drivers 595.71 WHQL driver + latest Windows updates4.9KViews11likes46CommentsQuest 3 Freezes during Gameplay
I am trying to play some of my games using the Meta/Oculus Horizon Link. I have had a Link Cable for a lot of years and the software has given me issues here and there yet nothing massive. Recently I have run into a massive problem. Whenever I begin to play my games, my headset will freeze with a still frame as my vision. This happens a minute or two have passed by. I can still hear the in game audio. When I look to my pc to see if it's the same thing as my headset, it shows that I am completely fine. My hands and headset are still being tracked and I can still interact with the vr world itself. I am all up to date on my drivers and windows updates as well as the Meta/Oculus Software itself. I am completely lost as to what is happening and how to fix it myself. If someone can help me, then I would be grateful.443Views2likes4CommentsGPU driver update
Dear Meta Support Team, After enduring an incredibly frustrating and time-consuming trial and error process, I finally managed to get my Meta Quest 3 connected to my PC, and for a time, everything worked as expected. However, after a seven-month hiatus, I attempted to use the system again today, only to be met with yet another unexpected and infuriating roadblock. To my dismay, the Meta Quest Link software decided, without warning, that my GPU driver required updating. This is not the case. I have the latest drivers installed for my NVIDIA GeForce RTX 3060 Ti, a GPU that is supposedly fully compatible with the Quest 3. Despite multiple attempts to reinstall the Meta Quest Link software, the issue persists. I am beyond frustrated with this situation. The level of inconvenience, especially after paying a significant amount of money for this product and its overpriced data cable, is simply unacceptable. I expect plug-and-play functionality, not to be stuck in a seemingly endless loop of technical issues. It’s deeply disappointing that after such a long period of use and investment, I’m still struggling to make this system work properly. I am not a technical expert, and frankly, I am not interested in spending hours navigating endless troubleshooting chats to resolve an issue that shouldn't exist in the first place. My patience is wearing thin, and I am rapidly losing confidence in Meta's products and support. I would greatly appreciate any assistance in resolving this issue quickly, without the need for further delays or convoluted technical steps. If there is anyone who can help, it would be much appreciated. Sincerely, Jan HSolved483Views0likes4CommentsQuest Link stuck on purple screen after recent update (Quest 2 & Quest 3)
Hi, After a recent update, Quest Link is stuck on a purple screen and PCVR Home never loads. What’s happening: Meta PC App shows the headset as Connected / Active Inside the headset, Link starts but stays on the purple screen No PCVR Home environment appears Tested hardware: Quest 3 Quest 2 (Same issue on both) Tested PCs: Two different Windows PCs (Same behavior) What I already tried: Factory reset (Quest 3) Cable-only Link (Air Link off) Different USB ports (rear motherboard ports) Meta PC App service restart No SteamVR, no Unreal Engine running OpenXR runtime set correctly GPU forced via NVIDIA Control Panel Windows graphics scheduling disabled The issue persists in all cases. Important context: I am using Quest Link for PhD research and VR application development, and this issue is currently blocking my work. My questions: Is this a known regression in recent Horizon OS / Meta PC App updates? Has Meta acknowledged this issue? Is there an estimated fix timeframe or upcoming hotfix? Is there any official workaround at the moment? Thanks in advance.Solved602Views0likes8CommentsHorizon link not working
My Q3 was linking fine to my PC this afternoon, then literally an hour or two later, will not link. I'm using a usb 3.0 cable, it is in a USB 3 port, power management of USB port is set correctly. I get a notification saying 'Meta Quest Link isn't working correctly. Click here to check our support article'. There is no support article. I have restarted the headset and PC, repaired the Horizon app, logged out and back into the Horizon app, restarted the OVR service and I still can't get it to work. Anyone else having or had similar issues recently? Horizon software 83.0.0.333.349 Headset V83.1034 build 5156385.14650.520 Grateful for any ideas.Solved22KViews101likes317CommentsCannot connect with official link cable anymore
Hello, earlier this week I was playing with my Quest 3 connected to the PC with the official link cable. Then, the connection crashed and I'm unable to connect to the PC using this cable since. Since I have only one USB-C port on my computer, I'm limited on what I can test, but I tried using a third-party cable and it worked. Also, I tried inverting the link cable ends (connecting the end that's supposed to connect to the headset to the computer and vice-versa) and it also worked. So, it seems the problem isn't with the cable or the USB port. I also tried reinstalling the drivers and the Horizon Link software, with no luck. All I get is a "Charge only cable detected" in the Quest display. Is there a fix to it? Both the Quest 3 and the cable are around six months old and I never had this issue before.132Views0likes4CommentsHaving to click the USB Detected notification before Link detects connection
My quest recently updated to v2.3.1027 which added the new Navigator UI. Before, I could just plug in a USB cable from my PC and the headset would ask me if I want to start Link. If I chose not to, I could go to the Link option in settings and it showed my PC as available. After updating, now when I connect the USB cable, it doesn't ask me to start Link. When I go to the Link settings, its showing that a USB cable isn't connected. I found that when I first plug in the USB cable, I need to have the headset on and click on the USB Detected notification that pops up. Just clicking on it allows Link to see my PC as available. This popup disappears after a few seconds and the only way I've found to get it back is to disconnect/reconnect the USB cable. Does anyone know of a way to restore the functionality so I don't have to click this notification every time? I do PCVR development and I prefer using USB connection.121Views0likes5CommentsOculus rift cv1 connected but no display
I just recently bought a new pc that i am currently using to make this post and took this screenshot on. My meta quest link app says my display is working and says my headset is connected and active but my headset it showing the orange light and is black when I cover the sensor. Whenever i plug in my old pc and plug in all my stuff it works ive tried mutiple factory resets, wiping all oculus files from my computer and reinstalling oculus app and ive reinstalled the app multiple times. i used an hdmi to display adapter and tried the normal hdmi and still nothing. Ive also tried adding the ovrserver64x to my graphics settings and still nothing i really have no idea how to fix this. My new pc specs are: NVIDIA GeForce RTX 4070 SUPER AMD Ryzen 7 7800X3D 8-core1.7KViews1like30CommentsMeta Quest Link Update: Link Launch Issue Resolved
Hi everyone, We recently identified an issue with Meta Quest Link unable to launch which caused users to be stuck in the app launch loading screen. We’ve now released an update that should resolve this problem. What’s changed: The main issue is fixed, and you should be able to use Meta Quest Link as expected. Please note: For now, you won’t be able to see your hands in Dash. However, raycasts are visible, and you should be able to interact with games and other content as usual. Thank you for your patience while we worked on this fix! If you continue to experience any issues, please let us know in the comments.9.3KViews13likes153Commentsgraphics card compatible?
meta horizon link is saying my graphics card is incompatible when it should be compatible. i am using an AMD Radeon RX 6500 XT which came out after the minimum requirement for graphics card, which means it should be compatible. i suspect it may be because its too new but its displayed before that it is able to recognize it and expresses that it may be not powerful enough for a enjoyable vr experience, however whenever i try to connect it says it cant because the graphics card is incompatible. specs: meta quest 3s (vr headset), amd radeon RX 6500 xt (graphics card), 16 gb of ram (not graphics card), and using air link with a pc that uses ethernet.Solved167Views0likes9Comments