Meta quest saying email is wrong on www.meta.com/device
Ive been trying to login to my headset but it keeps telling me the login to www.meta.com/device and I tried logging in but it's telling me my email is wrong, or it's not connected to any accounts which is a lie because it's connected to the account ik messaging on, I just need help with this it's making me madSolved115KViews57likes72CommentsMeta Quest 3 Black Screen After Logo and Firmware Arrow
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.1.4KViews5likes11CommentsQuest 2 not updating to latest software
I have 2 Quest 2's and one updated to 79.1032 but the other one is still at 79.1028. I've done everything suggested (leave it powered on and connected to Wi-Fi, on a flat surface and don't block internal sensor), but it's been a week and no update. Is there something else I should be doing?Solved740Views0likes15CommentsNo MTP notification even when enabled.
Well, headset just updated to v59. The option for "MTP Notification" is enabled but no notification appears when connecting USB (official Link cable). MTP can be established with ADB commands at which time file transfers via Windows UI is possible. Of course Meta's response will be to do a factory reset. These have always been a complete waste of time and solved nothing.11KViews0likes27CommentsMeta Quest 2 Issues
I'm having issues with my Meta Quest 2 not powering on, when plugged in the device only pulls power when the power button is held, and still then the light on the side simply flashes red. I haven't used the device in about 5+ months so I am assuming the battery is completely dead. After doing some research and trying all publicly available methods of fixing the issue, I have come to the conclusion I might need to contact support however I am now having issues doing that as when I attempt to enter my serial number (which is written both in the controllers and the side of the headset) it simply rejects it and says that product isn't found, I have attached images showing this. I am also 100% sure I am entering it correctly as I have even attempted to scan the QR code on the device and copy the text directly from that. I am unable to access the email linked to the device so I am now wondering if I am just left with an expensive paperweight. Any help would be appreciated with this as It's becoming increasingly annoying especially when I am completely unable to contact support. Thanks in Advance!135Views0likes5Comments[UNRESOLVED as of May 30, 2024] - Quest 3 Controller Tracking Issues
update May 30, 2024: There have been no updates/improvements to controller tracking since Meta Support marked this as solved! Community consensus seems to be that this issue stems from hardware/software limitations with the controllers, specifically the method of tracking (as a software developer working specifically in the machine learning and computer vision space, I agree that this technology is not particularly robust enough to handle some types of movement). If you play games that require fast hand movements and/or dynamic hand positioning, I would recommend not buying a Quest 3, unfortunately. I've heard some anecdotes regarding improved tracking with the Quest Pro controllers, but the improvements are marginal at best - not worth the additional ~$300 for minimal performance gains IMO. My personal recommendation is to stick to Quest 2. Not to detract from the various improvements that the Quest 3 has brought (e.g., color passthrough w/higher resolution, better hand tracking, higher overall hardware specs compared to Quest 2, etc.), but Quest 2 controller tracking is significantly better than the Quest 3's. Ideally, my hope is that Meta will push an update that allows for pairing Quest 2 controllers with the Quest 3, but as of right now, that's just a pipe dream as Meta has given no indication of making these headsets/controllers backwards compatible. While I'm (naively) hopeful that things will change, realistically speaking, I have 0 expectations and a lot of disappointment. tl;dr: I've had a Quest 2 for almost 3 years. I received my Quest 3 today and was very excited to use it. Controller tracking performance is much worse than the Quest 2, at least in the context of games where you swing your arms as fast as you can. This was not a problem for the Quest 2 (unless controllers were physically damaged, e.g., hitting a wall, dropping them, etc.). Don't buy if you play games like Gorilla Tag, Beat Saber, Synth Riders, or any of the other games mentioned throughout this thread!!! Question: Are there ways to modify the Quest 3's controller tracking such that fast hand movements won't be affected by the prediction-like behavior where the in-game hand moves farther than you swing? When I perform a baseball throwing movement with my hand/arm, the tracking will not keep up and it ends up losing my hand's position for a fraction of a second, causing my in-game hand to be positioned farther away than my hand actually is (this is not an issue with Quest 2 controller tracking). Details/Context: I primarily use VR for exercise, and I mostly play Gorilla Tag. Gorilla Tag is a game where you play as the upper half of a gorilla, using your arms as your means of locomotion. Basically, you use your arms as if they were your legs, and you can run, climb trees, wall-run, etc. It's an infection-based tagging game where you join a lobby of up to 9 other people, and the game will randomly select a player to be the first tagger. The tagger(s) will continue tagging until everyone in the lobby has been tagged (infection-style), and then a random player will be selected as first tagger; this pattern just continuously repeats. While the learning curve is pretty steep to play at a high level, there is a growing community of players who are very competitive (approx. 10-20k players based on the communities I participate in - Competitive Gorilla Tag on Discord and Gorilla Tag Competitive on Discord). As a prominent member of this community, people have been seeking my feedback on whether or not the Quest 3 is worth it. While I feel that a majority of the new features are amazing, I have had issues with the controller tracking. Gorilla Tag is an active game where you're constantly swinging your arms as fast as you can to travel around the map(s) to avoid being tagged. The primary player base for the game is Quest 2 users. Aside from physical damage, most players have not had any problems with controller tracking on the Quest 2, aside from when the controller goes out of the tracking range of the headset (as expected). However, the Quest 3 controllers lose tracking during medium-fast to fast hand movement (medium-fast: like playing catch with a friend; fast: throwing a baseball as hard as you can). The consequence of this in the context of Gorilla Tag is that your in-game arm extends to the game's max arm length frequently, causing your hand to collide with the wall/tree/ground and launch you away from the surface. This is a big issue for games/activities involving fast-paced hand movement as it's not nearly as reliable as the Quest 2 controller tracking performance.Solved186KViews49likes524CommentsScreen tearing lines after v2.1 on quest2 and 3s
Specific Symptoms & Conditions Only Affects UI/Overlays: The tearing and artifacts only appear on the Quest UI, menus, overlays, and video streaming layers (such as Virtual Desktop or screens with white backgrounds). 3D Environments are Unaffected: Full 3D environments, background environments, and in-game visuals work perfectly fine, as long as no system overlay is present. Tied to Head Tracking: The visual tearing is triggered by head movement. It appears as horizontal lines when moving the head up and down, and vertical lines when moving the head left and right. Affected Devices & Firmware Hardware: The issue is widespread and not isolated to one headset. Users have confirmed this is happening on the Quest 2, Quest 3, Quest 3S. Software: Multiple users pinpointed that the issue began very recently, specifically after the Horizon 2.1 update. Troubleshooting Attempted (No Fix Found) Users have attempted standard fixes, including factory resets and using the Meta Quest Update Tool, but the issue persists. Hardware defect ruled out: While one user suggested it could be a loose display cable, the community consensus strongly confirms this is a software/firmware issue. A broken display cable would cause persistent visual glitches across all games and apps, whereas this issue dynamically turns on and off depending strictly on whether a UI overlay is present. https://www.reddit.com/r/OculusQuest/comments/1rz62f9/comment/oc5a99g/ - pictures and video included https://www.reddit.com/r/OculusQuest/comments/1rq1z31/quest_2_rainbowartifacts_tearing_but_only_on_ui/ Possibly: Screen Tearing Artifacts | Meta Community Forums - 13690362.1KViews7likes60CommentsMy headset is stuck in a boot loop - Quest 2
Hi guys, My quest 2 has been working perfectly since i got in on 22nd of october. Now suddenly it will not boot up anymore. When I turn it on, it shows the oculus logo, stays there for a few seconds, then shuts down for a few seconds, and then shows the logo again, shuts down, logo, shuts down.... The only way I can really stop this, is by acessing the usb update menu on one of the loops and selecting "Power off". I have tried all the options and they do nothing. If I select "boot device", it starts the boot loop again as before. The same thing happens if I select "factory reset". Once I confirm that i want to factory reset it, it just goes back into the boot loop, and nothing else happens. So yes, i did try to factory reset it, but it just doesnt work. Any ideas and tips would be greatly apreciated.Solved47KViews1like42CommentsMETA HORIZON!!!!
META, please add anti-theft protection and device location search, as devices are often stolen and we can't find them ourselves. And you, a giant company, can't ensure the security of your device. My glasses were stolen. My account is on it, and I can see when it's online. I can't do anything about it, except offer a reset. It would be better if you could help me find its location!147Views1like14Comments