Horizon link not working
My Q3 was linking fine to my PC this afternoon, then literally an hour or two later, will not link. I'm using a usb 3.0 cable, it is in a USB 3 port, power management of USB port is set correctly. I get a notification saying 'Meta Quest Link isn't working correctly. Click here to check our support article'. There is no support article. I have restarted the headset and PC, repaired the Horizon app, logged out and back into the Horizon app, restarted the OVR service and I still can't get it to work. Anyone else having or had similar issues recently? Horizon software 83.0.0.333.349 Headset V83.1034 build 5156385.14650.520 Grateful for any ideas.Solved9KViews91likes285CommentsTemporary workaround for “Horizon Link not working / can’t connect” (USB-C)
Hi, I found a temporary workaround for Horizon Link not connecting. If you urgently need it for development like I do, try the steps below while we wait for Meta to fix the issue. Workaround (worked for me — both USB-C Link and Air Link were failing): Disconnect your PC from the internet (disable Wi-Fi / unplug Ethernet). Navigate to: C:\Program Files\Meta Horizon\Support\oculus-client\ Launch client.exe manually (do NOT use the desktop shortcut / Fixer.exe). After starting it this way, Horizon Link connects successfully. (Optional) Reconnect the internet after the connection is established. Summary: If Horizon Link suddenly stops working, try starting it offline and run client.exe directly from the install folder.120Views2likes1CommentCant install Meta Horizon App
i have a problem that i see a lot of others have yesterday i normally conected my headset with my pc today it wont work and i thought maybe its a app problem so i uninstalled it and now i cant install it back it normally loads and on the end when its iniacializing it crashes and tells me to restart my pc i did it 3 times and everythime the same problem someone please help!!!26Views0likes0CommentsMeta quest saying email is wrong on www.meta.com/device
Ive been trying to login to my headset but it keeps telling me the login to www.meta.com/device and I tried logging in but it's telling me my email is wrong, or it's not connected to any accounts which is a lie because it's connected to the account ik messaging on, I just need help with this it's making me madSolved80KViews46likes69CommentsMeta suspension?
Hello i’m i wondering how i can unsuspend my account i am unable to add a payment method and i’m having a hard time actually fining some real help. i never knew my account had a restriction until i tried to add a payment method which is strange i also never got an email about it17Views0likes2CommentsOculus Quest 2 Horizon Link pairing stuck issue
Hello there, I`ve bought Oculus Quest 2 and wanted to pair it with Horizon Link I`ve downloaded mobile app then opened it and started pairing process, so I also have turned on my Oculus Quest 2 then typed 5-symbol code to app and it was paired successfully, I can see it in my devices but there is a problem - Mobile App said that I need to continue configuring my Oculus Quest 2 actualy on my device, but then I weared it on there was nothing changed, It steel shows link code and nothing happens. Then I also tried to reset it with recovery mode -> went to boot menu and selected factory reset, when it booted it steel shows this link code and steel nothing happens. Did someone had same issue, how did you solved it ?18Views0likes0CommentsOption to Disable Ambient Background Sound
I can't believe how many threads concern Meta's refusal to provide customisation options, as though denying users the capacity to do so is part of Antichrist v2.0's mission statement for his company, but anyway, here's another. Can we please have the option of disabling that horrible ringing noise? It's not pleasant, it doesn't add anything to the experience, it's like New Age tinnitus. Now that we finally have the option to disable that ghastly mirror, how about the same option to disable the dreadful ringing noise?10KViews4likes28Comments[UNRESOLVED as of May 30, 2024] - Quest 3 Controller Tracking Issues
update May 30, 2024: There have been no updates/improvements to controller tracking since Meta Support marked this as solved! Community consensus seems to be that this issue stems from hardware/software limitations with the controllers, specifically the method of tracking (as a software developer working specifically in the machine learning and computer vision space, I agree that this technology is not particularly robust enough to handle some types of movement). If you play games that require fast hand movements and/or dynamic hand positioning, I would recommend not buying a Quest 3, unfortunately. I've heard some anecdotes regarding improved tracking with the Quest Pro controllers, but the improvements are marginal at best - not worth the additional ~$300 for minimal performance gains IMO. My personal recommendation is to stick to Quest 2. Not to detract from the various improvements that the Quest 3 has brought (e.g., color passthrough w/higher resolution, better hand tracking, higher overall hardware specs compared to Quest 2, etc.), but Quest 2 controller tracking is significantly better than the Quest 3's. Ideally, my hope is that Meta will push an update that allows for pairing Quest 2 controllers with the Quest 3, but as of right now, that's just a pipe dream as Meta has given no indication of making these headsets/controllers backwards compatible. While I'm (naively) hopeful that things will change, realistically speaking, I have 0 expectations and a lot of disappointment. tl;dr: I've had a Quest 2 for almost 3 years. I received my Quest 3 today and was very excited to use it. Controller tracking performance is much worse than the Quest 2, at least in the context of games where you swing your arms as fast as you can. This was not a problem for the Quest 2 (unless controllers were physically damaged, e.g., hitting a wall, dropping them, etc.). Don't buy if you play games like Gorilla Tag, Beat Saber, Synth Riders, or any of the other games mentioned throughout this thread!!! Question: Are there ways to modify the Quest 3's controller tracking such that fast hand movements won't be affected by the prediction-like behavior where the in-game hand moves farther than you swing? When I perform a baseball throwing movement with my hand/arm, the tracking will not keep up and it ends up losing my hand's position for a fraction of a second, causing my in-game hand to be positioned farther away than my hand actually is (this is not an issue with Quest 2 controller tracking). Details/Context: I primarily use VR for exercise, and I mostly play Gorilla Tag. Gorilla Tag is a game where you play as the upper half of a gorilla, using your arms as your means of locomotion. Basically, you use your arms as if they were your legs, and you can run, climb trees, wall-run, etc. It's an infection-based tagging game where you join a lobby of up to 9 other people, and the game will randomly select a player to be the first tagger. The tagger(s) will continue tagging until everyone in the lobby has been tagged (infection-style), and then a random player will be selected as first tagger; this pattern just continuously repeats. While the learning curve is pretty steep to play at a high level, there is a growing community of players who are very competitive (approx. 10-20k players based on the communities I participate in - Competitive Gorilla Tag on Discord and Gorilla Tag Competitive on Discord). As a prominent member of this community, people have been seeking my feedback on whether or not the Quest 3 is worth it. While I feel that a majority of the new features are amazing, I have had issues with the controller tracking. Gorilla Tag is an active game where you're constantly swinging your arms as fast as you can to travel around the map(s) to avoid being tagged. The primary player base for the game is Quest 2 users. Aside from physical damage, most players have not had any problems with controller tracking on the Quest 2, aside from when the controller goes out of the tracking range of the headset (as expected). However, the Quest 3 controllers lose tracking during medium-fast to fast hand movement (medium-fast: like playing catch with a friend; fast: throwing a baseball as hard as you can). The consequence of this in the context of Gorilla Tag is that your in-game arm extends to the game's max arm length frequently, causing your hand to collide with the wall/tree/ground and launch you away from the surface. This is a big issue for games/activities involving fast-paced hand movement as it's not nearly as reliable as the Quest 2 controller tracking performance.Solved181KViews49likes520CommentsMeta, Please Fix Meta Store
Do you know what this super long image is? This is the list when I sort by "Newest" in "Brawse All Games" on Meta Horizon App. This is sooooooooooooooooooooooo bad it brings tears to my eyes. I have to scroll and load over 20 times to reach the actual newest game (red circle one)!!! 🤪 This isn't because there are a ton of crappy gorilla games, but because it shows even unreleased games. Meta devs, ARE YOU SERIOUS??? Have you never considered usability? Someone might say, why not just look at "New Releases" section? Unfortunately, there are many new games that aren't displayed in "New Releases" section. Not only crappy gorilla games. Even properly made games don't show up!!! 👿 What a terrible store. Meta, display new games in New Release section!!! Even if game devs put in a lot of effort to create their game, if it's not listed in New Release section, it's less likely to be seen by people who don't know about the game. This means lower sales. If there is no profit, developers will leave. And lower sales means lower revenues for Meta. Who exactly is this store made for? Coming soon & Pre-order games have their own section. "Newest" in "Brawse All Games" should only show games that have been released. If there are far more games being released than there are now, are you going to make us scroll 100 times to check new games? 🤨 And when Meta fix broken search function? The store's bad usability and glitches have been pointed out countless times since old days. What on earth are Meta devs doing? It seems like they're reducing game sales and Meta's profits by broken store. Before selling hardware at a huge loss, why not try building a great store?54Views0likes0CommentsMeta Quest 3 Black Screen After Logo and Firmware Arrow — Hundreds of Us Have This Problem
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. This problem has affected hundreds of users across multiple platforms, including Meta’s own community forums, Reddit, and Discord groups. Everyone describes the same sequence: Meta logo, firmware arrow loading, then a permanent black screen. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.543Views3likes7Comments