New Quest 3 locked on software update, impossible to fix.
Hi guys, I bought my first Quest 3 today. When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t get past that screen. I haven’t even set up my Meta Horizon account yet, and since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error. I tried doing the sideload update (the only fix I found on the internet) by holding the volume down and power buttons on the Quest 3. But when I select my device in the browser, I get a message saying: “your device is not supported, please try reconnecting your devices.” Weird cause both my PC and Chrome are detecting it as Quest 3. I also tried disabling adblock, deleting caché and cookies, incognito mode, other browsers, other PCs, other cables, connecting it on different times, etc. There is not a single thing I haven't tried. (Every single one of these attempts were done while having 50% battery. There’s nothing else I can do, literally — I’ve already tried factory reset several times as well. Do I need to return my device? I'm submitting this post so support can help me. I'm quite desperate, I don't see my issue anywhere on google and I spoke to support via Whatsapp and everything they told me to try, I already had.
Unable to return my quest3 back for replacement under warranty via DHL missing rqd labels
My quest 3 is defective and I'm trying to send it back. Meta have sent me the return labels for DHL, and I have attached them to the parcel. DHL suspend the shipment saying that it lacks the required dangerous goods label. They return it. I chat to support and support escalate it. Someone gets in touch, ignoring the comments I've passed on from DHL. They generate new versions of the same labels (ie missing DG label) which they attach. I respond to their email saying that without the DG label it will get suspended again. They reply and tell me Please refer back to your courier for more clarification as far from our end everything looks fine. So right now I'm completely stuck
Meta RMA Endless Waiting I need help
I issued my RMA on the 4th and shipped it out on the 8th via FedEx air. By the 10th, FedEx showed that it had already arrived in Hong Kong airspace. I thought, “Okay, things should move smoothly now,” and went to bed feeling relieved. But then… nothing. For days, the status just sat there: “Awaiting arrival”. One day passed, then two, then over a week still nothing. Even when I email, all I hear is that the case is “under investigation.” I only receive a template-style update if I keep asking repeatedly. Unless I reach out myself, Meta leaves me completely in the dark. You already received my Quest Pro controllers — so why haven’t you returned them? If I ask whether they’re lost, the agent says no. According to FedEx tracking, they arrived at the center on the 10th. So if they weren’t lost in transit, then were they lost inside the center? Again, I’m told no. All I ever hear after several conversations is: “We are still looking for them inside the center. Please wait.” But how much longer am I supposed to wait? It has now been 22 days since they arrived 12 business days, which makes it the se