Locked out of Meta Account Centre after losing access to 2FA method
I had a Meta Account Centre account, which was linked to my Facebook, Instagram and Meta Quest 2, but the phone which had the 2FA codes was stolen. I'm able to log into each of my Facebook and Instagram accounts, and I can use my Quest with what's already installed. But I'm completely unable to access my Meta Account Centre account. I know my email and password, but when I get to the page to enter my 2FA code, I'm unable to get any further. I can successfully reset my account password, but that still doesn't allow me to bypass the 2FA, and there doesn't seem to be any accommodation whatsoever for having lost that. On devices which were already logged in to Facebook and Instagram, I'm able to get to the security settings for my Meta account, but not to Meta Account Centre itself, and in order to deactivate the 2FA, it still requires me to enter it. I've spent hours going in circles on Meta's support pages, but I've not been successful in finding a way of actually contacting the relevant department to talk about this issue. I went through the steps to recover access to a 'hacked' facebook account. But all that did was reset my Facebook password, and did nothing to help gain access to Meta Account Centre, which still asked for the 2FA afterwards. I've even tried following the steps to make a privacy rights request, citing that I was being denied access to my data. But they just immediately closed the ticket saying I was in the wrong place, and directed me back to the generic support page again. I'm completely at a loss. I've had to create an entirely new account just to be able to post here. But I still don't see any way of actually being able to talk to someone. Am I missing something? It should not be this hard to get support for this kind of thing.67Views0likes1Comment