Contractual obligation to unfair pricing outside of Meta Store
This is a complicated issue and I won't be surprised if this isn't correct place to discuss it but I don't know what would be the better place, so here we go: Recently I wanted to discuss an issue of unfair regional pricing in Poland (about 25% higher price than the USD price or about 10% higher than the Euro price) for a certain VR game on Steam (which is also sold on on Meta store) and during those discussion they claimed that they were contractually forced by Meta to set said price, so I would like to ask if there is any chance for someone in Meta to comment on the matter and maybe have a discussion in which there could be found a reasonable resolution of the issue, not only for this single game but also for any other that might have suffered from the same contractual obligation and if not then I would like someone to at least point me in the right direction as to who and where should I be contacting regarding the matter.
OTA Zip meta quest 2
Hi, I'm repairing a Quest 2. The headset boots to the Meta logo then shows a flashing grey screen. ADB sideload mode works but the OS is corrupted. I need the official Quest 2 OTA recovery package to reinstall the firmware through adb sideload. Serial number: 1WMHHB6APM2292 Model: KW49CM (128GB) Where can i find the correct OTA zip? Please send the correct signed update zip
Game Gift Card button missing
I’m dealing with a persistent issue with one of the games on my Meta Quest account – The Walking Dead. When I click the “Więcej” (“More”) button, the key icon that should allow me to redeem the full game code simply doesn’t appear. I’ve already provided clear evidence in my native language UI to Meta Support, but they are not cooperating or offering a solution. I’m requesting that my demo account be cleared or that the cached data marking the demo as “played” be removed. This problem has been reported by other users on Reddit, yet it still hasn’t been addressed by Meta. The button is still missing in those games, whereas the other has it Moreover, when I have entered game page without logging into account, the button appears (I have tried to click it and then logging in, but the issue still prevents me to paste the game gift code) Has anyone here managed to work around this issue and successfully redeem a game code after playing the demo? Any help would be appreciated🎥 How to Build Buzz: Nail Your PR Story & Strategy | Hosted by Meta Horizon Go-to-Market Academy
Meta Horizon Go-to-Market Academy partners with Start to help developers and creators grow their audiences and build long term visibility in the Meta Horizon ecosystem. This session — How to Build Buzz: Nail Your PR Story & Strategy — marks our second collaboration with Just Drive Media, the award-winning communications agency recognized by PR Daily as one of 2024's top firms. Together, we deliver a new session that helps strengthen your launch communications and press outreach. 💡 In this session, you’ll discover how to: Craft clear and compelling messages that set your title apart Build press-ready materials that drive awareness Plan a communications strategy that builds momentum before and after launch Avoid common pitfalls when reaching out to press and content creators 📚 Accompanying Resources Use these templates to apply what you learn directly to your project. Each includes examples, pro tips, and space to make it your own: Press Release Template: Highlight your game’s hook and unique value proposition with press-ready details. Pitch Template: Write personalized outreach emails that capture attention and land coverage. Fact Sheet Template: Summarize your title’s key info, assets, and selling points for quick reference. Messaging Framework: Define your audience, positioning, and differentiators on one page. PR Plan & Timeline: Plan and track every phase of your campaign to stay aligned and on schedule. Review Guide Template: Prepare detailed materials for press and content creators when distributing early access or review builds. 🎯 Quick Start Guide: Start with the Messaging Framework to clarify your story. Use the Press Release and Fact Sheet Templates to build your core materials. Apply the Pitch Template to personalize your outreach. Follow the PR Plan & Timeline and Review Guide to organize your press beats and manage review coverage.
Getting the message "Request not completed" when trying to make any purchase on my Meta Quest 3s
I am trying to purchase the game "Plastic Battlegrounds" on my Meta Quest 3s, but everytime I try to purchase it, I get an error message saying, "Request not completed. A problem occurred when trying to complete your request. This can be caused by entering incorrect information or trying to complete an unauthorised action." I have talked to multiple people at Meta and still have not had this issue resolved, I even got an email this morning telling me that I can use my payment account again just for me to get the same error message. Is there anything I need to do to fix this error?
"Join Horizon+" button replaces free trial download option in store app
Games that support the 30-minute trial feature generally show two options in the store: "Free trial", and the purchase button. However, when a game is also available on Horizon+, the Free Trial option is replaced with a "Get with Horizon+" button. Compare the pages for Moss II and Swarm, which both have a free trial but which cannot be accessed for Swarm: The mobile Meta Horizon app has the same problem. There is a workaround available: going to the store page on a PC web browser still shows the free trial button, which successfully installs to my headset. Still, anything that requires taking off the headset and using a separate device is a minor annoyance. It would be nicer to have a way to download free trials on the headset itself.
Smart & Transparent Offline Messaging System" for Messenger
To: Meta Product Team (Messenger Platform & User Experience) From: Kenjie Lantape Agbu Date: October 14, 2025 Subject: Feature Suggestion: Implementing a "Smart & Transparent Offline Messaging System" for Messenger Dear Meta Product Team, I am writing to propose a new feature that I believe will significantly benefit millions of Messenger users, especially small businesses and individuals who utilize their personal accounts for commercial purposes. My proposal is to develop a "Smart & Transparent Offline Messaging System." This idea aims to upgrade the current "Instant Reply" and "Away Message" functionalities by focusing on two key aspects: Transparency and Intelligent Customization. A. Component 1: Transparency Disclaimer (Building Trust) The Current Problem: When an auto-reply is active, the recipient often cannot tell if the response is from a person or a bot. This leads to confusion, frustration, the common "seen-but-no-reply" annoyance, and a breakdown of trust. The Proposal: * Automatic Notification: Automatically append a small, non-intrusive disclaimer text to every automated message sent. * Suggested Text: "(Auto-Reply): The account owner is currently offline or busy. This is an automatic message." * Benefits: * User Trust: The communication becomes honest and transparent, fostering stronger trust between the sender and the recipient (and with the Meta platform). * Correct Expectation: Customers and friends immediately know when to expect a human response, drastically reducing frustration and miscommunication. B. Component 2: Smart & Contextual Reply Logic (Intelligent Responses) The Current Problem: Current automatic replies are often generic—one message serves all types of inquiries. This is ineffective because a single response cannot adequately address a "business inquiry" and a "personal greeting" simultaneously. The Proposal: * Customizable Response Templates: Provide users with the option to set up different categories of auto-replies (e.g., "Business," "Personal," "Urgent"). * Keyword Detection/Intent Logic: The Messenger system would use simple AI or user-defined keyword logic to categorize the incoming message before sending a reply. * Setup Example (for the User): * If the message contains keywords: "price," "how to order," "available," or "shipping" \rightarrow Use the "Business Reply Template." * If the message contains keywords: "how are you," "let's meet," or "where are you" \rightarrow Use the "Personal Reply Template." * Benefits: * Relevance: The response will always be appropriate to the query. Business queries get formal, informative answers, while personal messages get casual, friendly ones. * Professionalism: It prevents the awkwardness of a casual personal auto-reply being sent to a customer, or a formal business reply being sent to a friend. Summary: The Universal Benefit of this Feature Implementing the "Smart & Transparent Offline Messaging System" will enhance the entire Meta ecosystem: * For Business Users (Small Sellers): It improves their customer service 24/7. Leads receive instant, relevant information, which increases conversion rates and overall business efficiency. * For General Users (Customers/Friends): They experience a more professional and candid interaction on the platform. The speed of the response combined with the transparency of the bot usage enhances the overall user experience. * For the Meta Platform: This feature provides a significant competitive advantage, demonstrating Meta's commitment to providing advanced and user-friendly automation tools that support small businesses and organic communication flows. I sincerely hope you will give this suggestion serious consideration. I am available to provide any further details or clarification needed. Thank you for your time and attention to this matter. Sincerely, [Name Kenjie Lantape Agbu Email kenjieagbu227@gmail.com
