Getting the message "Request not completed" when trying to make any purchase on my Meta Quest 3s
I am trying to purchase the game "Plastic Battlegrounds" on my Meta Quest 3s, but everytime I try to purchase it, I get an error message saying, "Request not completed. A problem occurred when trying to complete your request. This can be caused by entering incorrect information or trying to complete an unauthorised action." I have talked to multiple people at Meta and still have not had this issue resolved, I even got an email this morning telling me that I can use my payment account again just for me to get the same error message. Is there anything I need to do to fix this error?
"Join Horizon+" button replaces free trial download option in store app
Games that support the 30-minute trial feature generally show two options in the store: "Free trial", and the purchase button. However, when a game is also available on Horizon+, the Free Trial option is replaced with a "Get with Horizon+" button. Compare the pages for Moss II and Swarm, which both have a free trial but which cannot be accessed for Swarm: The mobile Meta Horizon app has the same problem. There is a workaround available: going to the store page on a PC web browser still shows the free trial button, which successfully installs to my headset. Still, anything that requires taking off the headset and using a separate device is a minor annoyance. It would be nicer to have a way to download free trials on the headset itself.
Smart & Transparent Offline Messaging System" for Messenger
To: Meta Product Team (Messenger Platform & User Experience) From: Kenjie Lantape Agbu Date: October 14, 2025 Subject: Feature Suggestion: Implementing a "Smart & Transparent Offline Messaging System" for Messenger Dear Meta Product Team, I am writing to propose a new feature that I believe will significantly benefit millions of Messenger users, especially small businesses and individuals who utilize their personal accounts for commercial purposes. My proposal is to develop a "Smart & Transparent Offline Messaging System." This idea aims to upgrade the current "Instant Reply" and "Away Message" functionalities by focusing on two key aspects: Transparency and Intelligent Customization. A. Component 1: Transparency Disclaimer (Building Trust) The Current Problem: When an auto-reply is active, the recipient often cannot tell if the response is from a person or a bot. This leads to confusion, frustration, the common "seen-but-no-reply" annoyance, and a breakdown of trust. The Proposal: * Automatic Notification: Automatically append a small, non-intrusive disclaimer text to every automated message sent. * Suggested Text: "(Auto-Reply): The account owner is currently offline or busy. This is an automatic message." * Benefits: * User Trust: The communication becomes honest and transparent, fostering stronger trust between the sender and the recipient (and with the Meta platform). * Correct Expectation: Customers and friends immediately know when to expect a human response, drastically reducing frustration and miscommunication. B. Component 2: Smart & Contextual Reply Logic (Intelligent Responses) The Current Problem: Current automatic replies are often generic—one message serves all types of inquiries. This is ineffective because a single response cannot adequately address a "business inquiry" and a "personal greeting" simultaneously. The Proposal: * Customizable Response Templates: Provide users with the option to set up different categories of auto-replies (e.g., "Business," "Personal," "Urgent"). * Keyword Detection/Intent Logic: The Messenger system would use simple AI or user-defined keyword logic to categorize the incoming message before sending a reply. * Setup Example (for the User): * If the message contains keywords: "price," "how to order," "available," or "shipping" \rightarrow Use the "Business Reply Template." * If the message contains keywords: "how are you," "let's meet," or "where are you" \rightarrow Use the "Personal Reply Template." * Benefits: * Relevance: The response will always be appropriate to the query. Business queries get formal, informative answers, while personal messages get casual, friendly ones. * Professionalism: It prevents the awkwardness of a casual personal auto-reply being sent to a customer, or a formal business reply being sent to a friend. Summary: The Universal Benefit of this Feature Implementing the "Smart & Transparent Offline Messaging System" will enhance the entire Meta ecosystem: * For Business Users (Small Sellers): It improves their customer service 24/7. Leads receive instant, relevant information, which increases conversion rates and overall business efficiency. * For General Users (Customers/Friends): They experience a more professional and candid interaction on the platform. The speed of the response combined with the transparency of the bot usage enhances the overall user experience. * For the Meta Platform: This feature provides a significant competitive advantage, demonstrating Meta's commitment to providing advanced and user-friendly automation tools that support small businesses and organic communication flows. I sincerely hope you will give this suggestion serious consideration. I am available to provide any further details or clarification needed. Thank you for your time and attention to this matter. Sincerely, [Name Kenjie Lantape Agbu Email kenjieagbu227@gmail.comF2P vs. Premium | A Start Developer Panel on VR Monetization
Choosing between Free-to-Play and Premium is one of the biggest decisions a VR developer can make. In this session, we learn the unfiltered monetization strategies from the creators of hit games Moto X, Sail VR, Swordsman, UG, and Clay Hunt VR. Hosted by Scaled Partner Manager Rita Brennan Turkowski, this panel is a masterclass in navigating the path from initial idea to a thriving, monetized app on the Meta Horizon Store. 💡 In this session you’ll learn: When to choose a Free-to-Play (F2P) vs. a Premium pricing model. How to pivot your monetization strategy, even after launch. Proven techniques for building and leveraging a passionate community on Discord and beyond. Expert advice on Early Access, live ops, and creating viral social mechanics. 🎙️ HOST Rita Brennan Turkowski, Scaled Partner Manager 🗣️ PANELISTS Kyle Joyce (Enver Studio) - Moto X, Steal a Monkey Spencer Cook (Continuum) - UG Garett Cook (Red Team Interactive) - Sail VR Almir Brljak (Sinn Studio) - Swordsman, Battlegrounds Aleksi Rantonen (Shotgun Gaming Oy) - Clay Hunt VR ▶️ VIDEO CHAPTERS 👋 Introduction & Panelist Expertise 🕒 00:00 - Welcome & Panel Introduction 🕒 00:27 - Audience Poll: Free-to-Play vs. Premium 🕒 01:03 - Meet the Developers: Panelist Expertise & Games 🤔 Monetization & Concept Validation 🕒 03:37 - Icebreaker: How Game Genre Drives Your Monetization Choice 🕒 05:41 - Concept Evolution: Knowing When to Pivot or Quit 🕒 08:06 - Lessons from Launch: What We Learned from Our First Games 🕒 11:06 - Early Access Strategy: How Early is TOO Early? 📣 Community & Marketing 🕒 15:35 - How to Gather Early Signals from TikTok, Discord & Social Media 🕒 17:19 - Techniques for Building Community & Acting on Feedback 🕒 22:22 - The Power of Social Mechanics & Creating Viral Moments 🕒 25:05 - Creating Your Own Content vs. Working with Influencers ✅ Final Advice 🕒 26:48 - "What I Wish I Knew Then": Key Advice for New Developers 🕒 27:40 - Closing Thoughts: Define Your Audience & Monetization Plan 📚 RESOURCES ➡️ Premium Monetization Models: https://developers.meta.com/horizon/resources/monetization-premium-models/ ➡️ Free-to-Play Monetization Models: https://developers.meta.com/horizon/resources/monetization-free-to-play-models/ ➡️ New Monetization Tools for All Developers: https://developers.meta.com/horizon/blog/monetization-tools-meta-horizon-store-developers-quest/ ➡️ Developers Blog: https://developers.meta.com/resources/blog/ ➡️ Meta Quest Developer Hub: https://developers.meta.com/horizon/documentation/unity/ts-mqdh/ 🔗 CONNECT WITH US ➡️ Meta for Developers: https://developers.meta.com/ ➡️ Sign up to get the latest news from Meta Horizon: https://developers.meta.com/horizon/newsletter 💡 LEARN ABOUT THE META HORIZON START PROGRAM The Meta Horizon Start program provides intermediate and advanced developers with the resources, hands-on support, and expert guidance needed to accelerate their app development. Join a thriving community to get the tools and go-to-market guidance you need to successfully deploy and grow your app on Meta Horizon OS. Apply to Start today: https://developers.meta.com/horizon/discover/programs/start6 Best Practices For Launching on the Meta Horizon Store
Ready to maximize your VR game's launch success? Learn directly from Benjamin Miller, Head of Store Operations, as he reveals 6 essential go-to-market (GTM) best practices for deploying your title on the Meta Horizon Store - actionable strategies to improve discoverability, increase conversions, and build a thriving community around your product. 💡 In this video, you’ll learn how to: Develop a holistic GTM strategy from pre-launch to post-launch. Leverage pre-launch offers like Coming Soon and Pre-orders to build momentum. Optimize your Product Detail Page (PDP) and A/B test assets for maximum impact. Engage your community using Developer Profiles and other on-platform tools. 🎙️ SPEAKER Benjamin Miller, Head of Store Operations at Meta ▶️ VIDEO CHAPTERS 📈 The VR Market Landscape 🕒 00:00: Welcome & Session Goals 🕒 02:42: VR Market Growth & Developer Opportunity 🕒 05:13: Understanding Modern Launch Challenges 🗺️ Your Go-To-Market Blueprint 🕒 09:43: Framework for Maximizing Launch Success 🕒 12:46: Defining a Holistic GTM Strategy 🕒 18:04: How to Set Goals Using Comparable Titles 🚀 Pre-Launch & Discovery Engine 🕒 21:22: Pre-Launch Offers: Coming Soon vs. Pre-Order vs. Early Access 🕒 25:42: How the Meta Horizon Store Ranking Algorithm Works 🕒 29:01: Advanced Pre-Launch Monetization Tactics 🎨 Asset Optimization & Testing 🕒 30:42: Building a High-Converting Product Detail Page (PDP) 🕒 32:18: A/B Testing Your Assets for Maximum Impact 🕒 33:52: Engaging Your Community with Developer Profiles & Posts ✅ Final Takeaways 🕒 35:40: Key Takeaways for Your Launch 🕒 36:31: Final Recommendations & How to Get Support 📚 RESOURCES ➡️ Check out the first article in our Growth Insights Series: https://developers.meta.com/horizon/blog/tips-monetizing-in-app-purchases-free-to-play-strategies ➡️The Goldilocks Zone Pricing Article: https://developers.meta.com/horizon/blog/optimize-user-time-goldilocks-session-length-meta-quest ➡️ Developers Blog: https://developers.meta.com/resources/blog/ ➡️ Meta Quest Developer Hub: https://developers.meta.com/horizon/documentation/unity/ts-mqdh/ 🔗 CONNECT WITH US ➡️ Meta for Developers: https://developers.meta.com/ ➡️ Sign up to get the latest news from Meta Horizon: https://developers.meta.com/horizon/newsletter 💡 LEARN ABOUT THE META HORIZON START PROGRAM The Meta Horizon Start program provides intermediate and advanced developers with the resources, hands-on support, and expert guidance needed to accelerate their app development. Join a thriving community to get the tools and go-to-market guidance you need to successfully deploy and grow your app on Meta Horizon OS. Apply to Start today: https://developers.meta.com/horizon/discover/programs/start
App Library flakiness
I'm trying to figure out if the app library is really as flaky as it seems or if I'm simply doing something wrong. Many times, I will bring up the app library, and my title simply won't be there, even though it's installed. Just now, I saw it there, then I used the three-dot menu to get to "settings" and checked that I have the correct release channel selected, and then when I returned to the App Library, I watched it refresh and my app was gone. So were a bunch of other apps. The "all" category showed 24 items, and the "installed" category showed 25. I rebooted my headset, and the all category now had 35 items, with 34 in the "installed" category, and my title was again visible. Another question is how I force my title to update when I change the release channel. I swear I saw an "update" button on the main title details screen that I used before, but this seems to be missing now, and no matter what I do, I can't get it to update, despite the HMD telling me that I have a different build code installed than the one that's available in the selected channel. I've tried changing the release channel and changing it back, and I've tried rebooting. Is there a way to force this?App Discovery - Start Town Hall Q3
Want to learn more about App Discovery on the Meta Horizon Store? The Start community voted to learn more about “App Discovery” during the Start Town Hall (Q3 2025), so we invited Thomas Gratz to share more about how you can optimize your app's distribution on the Store. In addition to this video, we recommend checking out this blog post on Unpacking Discovery.
