Meta are not providing the replacement Quest 2 I am owed and are not being helpful at all.
Hello all. A few months ago after an update, My Quest 2 bricked. After going through trouble shooting and all the fixes available to me I sought help from support. A team member told me it was grounds for replacement, and we initiated that process. I followed the instructions, and sent in my faulty console. On June 24 I got an email saying I should have my new one in 5-7 days. Two weeks after that email, I still received nothing. I contacted support, who then realised there was an issue and promised to escalate it, saying I would receive an update shortly. No update. Since then I have been regularly contacting meta to ask 1) what went wrong, 2) expected timeline of replacement, and 3) why their internal investigation means I can't get the new console I am owed since they took my old one. Every time I get the work around saying it's being investigated, they can't do anything, with no one addressing my core concerns. They will not provide details, nor additional provide additional contacts to me for escalation purposes. I have managed to get someone to tell me that apparently it was shipped to the wrong address, and they won't give me a new console until the previous one has been recovered. The length of time it's taking and the obscure communication style are not in accordance with Australian consumer law, and have been incredibly frustrating. Multiple team members have acknowledged these facts, yet nothing new is happening as far as I can see. Do any of you have a story such as mine that had a successful resolution? Or any contact method to talk to someone at meta who can actually help me? I feel ignored and bullied, since meta has the power to issue me a new console, but are refusing until they complete their own investigation. This should not impact me as the consumer (as per my rights) and it seems as if they are just hoping I will go away. I have done nothing wrong and have gone from having a faulty product, to no product at all, with no clear information as to why. It seems to be a breach of Australian consumer law, as well as horribly inconvenient. Any help would be appreciated!
Can't Refund a SINGLE Game
Hello everyone, This morning, I bought a game. I launched it but didn't get past the introduction (only played for 10 minutes max). But when I try to get a refund from the app, it says, “Not possible. You have either played for more than 2 hours or purchased it more than 14 days ago.” (the reason why i want to refund is because I would like to purchase it on my main Meta account and not on this one). At that point, I tried to contact support, BUT UNFORTUNATELY, on my META account, where I can clearly see my game purchases, I can't request to contact support because it says I don't have a device linked to the account. BUT when I access this site with the same META account: https://auth.meta.com/settings/my/devices/ . I can see my device. When I try to click on the button to enter the device's serial number, META ALSO tells me that it doesn't exist. This is driving me crazy. How am I supposed to contact support? Is there no support? I'm completely lost here.
Quest 1 abandoned and locked out
Hi everyone, I'm sharing my experience with my Oculus Quest 1, purchased in 2020 for 548 euros (And games). Despite taking great care of it, my device wont apairing/connect wit the application that is locked to the famous security video. I tried for many years (2 or 3) to unlock the situation without compromising my headset. The meta support dosen't recognize my headset so I can't have help directly from the Quest support. Recently I noticed in my headset is now permanently "State locked" and I didn't find help from Meta one more time. Meta refuses to offer a solution and just shares a .rar saying that it could damage my device and that it will be entirely "under my responsibility". In addition, they only offer a refurbished Quest 1 (So far from the condition of mine which is perfect) at 170 euros, which allows me to get one for only more than 700 euros in the end. If you have faced a similar issues, please share with me. Or if someone has a solution that would make it so that I no longer have just a paperweight costing almost 600 euros Thank you!
Oculus Rift S Black Screen on Initial Setup
My Oculus arrived yesterday and while I was going through the set up process I cannot get past the "Continue Set up in VR" Screen shows nothing in the headset just darkness but the sound works fine. When I skipped the process and tried to play a game anyway I was able to see some of the games on my computer screen but still nothing in my headset Headset displays White light in within the headset and blue light on the exterior The devices all say Connected and Active I already done the following task: - Repair Oculus setup - Update Nvidia Driver - Disable USB power management standby in USB 3 root in device manager - Update Oculus driver - Remove headmask and reconnect the cable after 5 seconds. - Change usb 3.0 port and DP port. -I Tried to update the windows driver to 1903 (Not Compatible) - I made sure the cables are in the proper placements and tried different 3.0 USB ports and unplugged them all before plugging the Rift back in I still always have black screen in my headset and i can' t do the setup. Please someone help me I really wanna try this thing out My computer Specs: CYBERPOWER PC Inter Core i5-9400F 2.9 GHZ, NVIDIA GeForce GTX 1660 6GB, 8GB DDR4 240GB, 1 TB HDD, WIFI Ready
Scratched quest lens and cant fill out warrenty form
My quest 3s lens are a little scratched from what seems to be my eyelashes. I already did a comunity form but this one is if anyone can help me fill out a warrenty form. When i sign in it says no devices are linked to my meta account and when i enter in the serial number for verify other ways it says that it is not a serial number. Also if any body has tips on filling out warrenty can you leave a comment
New Quest 3 locked on software update, impossible to fix.
Hi guys, I bought my first Quest 3 today. When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t get past that screen. I haven’t even set up my Meta Horizon account yet, and since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error. I tried doing the sideload update (the only fix I found on the internet) by holding the volume down and power buttons on the Quest 3. But when I select my device in the browser, I get a message saying: “your device is not supported, please try reconnecting your devices.” Weird cause both my PC and Chrome are detecting it as Quest 3. I also tried disabling adblock, deleting caché and cookies, incognito mode, other browsers, other PCs, other cables, connecting it on different times, etc. There is not a single thing I haven't tried. (Every single one of these attempts were done while having 50% battery. There’s nothing else I can do, literally — I’ve already tried factory reset several times as well. Do I need to return my device? I'm submitting this post so support can help me. I'm quite desperate, I don't see my issue anywhere on google and I spoke to support via Whatsapp and everything they told me to try, I already had.
Quest 1 Headset Stuck in Setup Loop. Serial Number Not Recognized.
Hello everyone! I've encountered a very strange and frustrating issue with my Meta Quest 1 headset and I'm hoping someone in the community has faced something similar and can help. My headset is stuck in a setup loop after I performed a factory reset. The screen constantly shows a message to "Continue setup in the Meta Quest mobile app," and I can't proceed past it. I have already tried all the standard solutions I could find: Factory Reset: I performed this both through the phone app and the Fastboot menu, but nothing changed. App Data Clearing: I cleared all the data for the Meta Quest app on my phone and tried to connect again. Manual Firmware Update: I successfully sideloaded both the latest and an older firmware version onto the headset. The headset updated, but the problem remains. ADB Commands: After the firmware update, I tried to run a command to complete the setup, but it failed because the headset was not detected by ADB. Here's what puzzles me the most: Serial Number Not Recognized: When I enter my headset's serial number on the Meta website for verification, I get a message that the device could not be found. My account page also shows no registered devices. ADB Issue: Before the factory reset, my headset connected to my PC without issues and showed the "Allow USB debugging" window. Now, it doesn't. It seems that the problem isn't with the headset or the firmware itself, but with its connection to Meta's databases. I have exhausted all the solutions I know. Also, the headset hasn't been launched for a year Has anyone else encountered a similar issue where the device's serial number is not recognized by the system? Are there any other options besides contacting official support? Thanks for any help!
