Unable to return my quest3 back for replacement under warranty via DHL missing rqd labels
My quest 3 is defective and I'm trying to send it back. Meta have sent me the return labels for DHL, and I have attached them to the parcel. DHL suspend the shipment saying that it lacks the required dangerous goods label. They return it. I chat to support and support escalate it. Someone gets in touch, ignoring the comments I've passed on from DHL. They generate new versions of the same labels (ie missing DG label) which they attach. I respond to their email saying that without the DG label it will get suspended again. They reply and tell me Please refer back to your courier for more clarification as far from our end everything looks fine. So right now I'm completely stuckRift S "Sensors can't track headset"
I've recently switched to a new computer, and after installing the Meta Horizon Link app I am unable to get my Rift S headset through the initial setup process. The app recognizes my headset, shows a green check-mark on the connection status, and the display inside the headset turns on and shows three dots in the center. Attempting to go through the device setup, the second step tells me "Sensors can't track headset" and I cannot progress further. If I skip setup the headset still only shows the three dots. I have tried using multiple USB ports and multiple display ports. I have made sure the environment is well lit and suitable for VR use. I have made sure the cable is securely plugged into the headset. I have reinstalled the app, making sure to clear all existing files out of appdata and program files. I have reinstalled the device drivers. I have restarted Windows many times and made sure it is up to date. I have made sure the privacy settings in Windows are set correctly. I am also unable to contact support because the form is not recognizing the ID from my Rift S headset I have been using through the desktop app for multiple years.
Quest 3 Pairing Error on iOS: App accepts pairing code, finds headset, but fails to connect
Hi everyone, need some help with a stuck setup. I'm trying to pair my new Quest 3 to my iPhone to finish the setup (and claim a referral), but I'm hitting a wall. The Specific Issue: The app detects the headset via Bluetooth, and I am able to enter the 5-digit pairing code shown in the lenses. However, immediately after entering the code, the app attempts to pair/connect but then fails with an error (screenshot attached). My Theory: I suspect this is a network permission bug. The Meta Horizon app needs "Local Network" access to finish the handshake, but the iOS system popup asking for this permission never appears. When I check iPhone Settings -> Meta Horizon, the "Local Network" toggle is completely missing. Only Location, Bluetooth, and Notifications are listed. What I have already tried: Reinstalled the app multiple times. Reset Network Settings on my iPhone (to force permission prompts). Factory Reset the Quest 3 multiple times. Tried connecting via Personal Hotspot (cellular data) to bypass my router. Tried forcing the prompt by initiating Casting from the headset (didn't work). Screenshot: Has anyone solved this specific "code accepted but pairing failed" loop on iOS recently? Is there a way to force the Local Network permission? Thanks!
game cancels download when trying to install
so i have been trying to install contractors showdown and it always cancels when it gets to the front of the queue and i already factory reset my headset and it still wont install. it only happens for this one game and it seems to not care what internet im using.New Quest 3 locked on software update, impossible to fix.
Hi guys, I bought my first Quest 3 today. When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t get past that screen. I haven’t even set up my Meta Horizon account yet, and since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error. I tried doing the sideload update (the only fix I found on the internet) by holding the volume down and power buttons on the Quest 3. But when I select my device in the browser, I get a message saying: “your device is not supported, please try reconnecting your devices.” Weird cause both my PC and Chrome are detecting it as Quest 3. I also tried disabling adblock, deleting caché and cookies, incognito mode, other browsers, other PCs, other cables, connecting it on different times, etc. There is not a single thing I haven't tried. (Every single one of these attempts were done while having 50% battery. There’s nothing else I can do, literally — I’ve already tried factory reset several times as well. Do I need to return my device? I'm submitting this post so support can help me. I'm quite desperate, I don't see my issue anywhere on google and I spoke to support via Whatsapp and everything they told me to try, I already had.Access Direct Support Through the Developer Support Portal
Note: Meta Horizon Worlds support is only offered to Meta Horizon Creator Program (MHCP) members. Interested in receiving direct technical/non-technical support for Horizon Worlds? Learn more about the program here! As part of the recent migration to the Developer Dashboard, we’re excited to share that MHCP creators will now access direct support through the Developer Support Portal. This move streamlines support channels to serve you more efficiently and effectively. Note: This update is for direct product/program support only, bug reports should continue to be submitted using Feedback Hub. To access the new portal, use the existing Creator Support Center and “Submit a request”, or use the Developer Dashboard and “See help” to get direct support whenever you need. This is a new entry point that allows you to get the same quality and speed of support for both technical and non-technical issues that you’ve become accustomed to. To create and manage cases from the Developer Dashboard, click the Help button in the top nav, then “Contact Us”, or Click “Team” in the left nav, then “Contact Us”. To create a new case: Click on “New” Fill out the required fields in the intake form and submit the case Respond to/update your case by replying within the Developer Support Portal or to case email notifications Once the case is resolved, you’ll receive an email to fill out a satisfaction survey. Please fill this out to let us know how to improve our support services. As part of this change, the creator programs support email (creatorprograms@meta.com) will no longer be used for support purposes. Going forward, the only way to access support will be via the Developer Support Portal.
