Instagram 2FA problem
I am sorry if this is not the right place for this question, if not I would highly appreciate to be directed into the right direction: My facebook account is connected to three instagram accounts. My facebook account itself is roughly 10 years old the instagram acc nr. 1 is 8 years old probably. I connected a phone number to acc nr. 1 for the 2FA Method. This Phonenumber is no longer active nor in my possession sincem y phone broke and I had to replace it. During this time I was not in my homecountry so I had to replace it asap and couldnt think about consequences regarding accounts connected to this number. I since have added my new phone number to my facebook acc itself and to my instagram acc nr.2 and nr.3 but am whatsoever unable to do so for my acc nr.1. Everytime I try to add the Phonenumber i am asked to enter the password which i have still and then a code is send to my OLD phone number ofcourse for the 2FA. Trying to delete the phone number for this instagram acc results in the same steps: password and then a code to my old number. Trying to delete the 2FA in its entirety is not possible because "the device I use is not the device I use regularly" which is also strange because I've been using the same Laptop for 5 years. I am really out of option and want to regain access to my oldest instagram acc because of all the photos, videos, messages etc. and landed after a truely horrible search for support here.
HELP! 2FA Meta Quest Login Loop , but Its Connected To Account Center
First - impossible to get direct support this is my last effort. I had to create this new account with a different email just to be able to post this in hopes a human with empathy and understanding from meta can actually do something. I've tried everything else for HOURS over DAYS. THE MAIN PROBLEM MetaStoreHelp Unable to access my meta account because its asking for 2FA as it says "You've asked us to require a login code when anyone tries to access your Meta account with a password." I don't recall doing this, (I thought I created the account using the facebook login button a few years ago) either way there is no backup method, since even if I try to change my password, get the same Loop of needing a code. It wont allow me to reconnect with my verified email address that I have access to if its requiring a code from a 2FA because its saying that I asked to require a login code when anyone tries to access your Meta account with a password. Something that I do not believe I ever did in the first place. So if I have the correct email, and access to that email, but not the 2FA, there is no other options and I am stuck in an endless loop! Here are some facts that could help support: I am reaching out on a different email login, because I can't even login here with my existing meta login email for support My Meta Quest 3 HEADSET is still connected and logged in to horizon The horizon APP on my iphone is NOT logged and when I try to connect, same 2FA loop I do not have Google Authenticator or backup codes with this meta quest, but I do have it set up and working with my Facebook login, which is how I thought I originally created the account with by using facebook login, but I could be mistaken. At minimum it uses my email I have access to. I tried entering my serial to get support here, but the message says " Support isn’t available for this device." - the code is correct, and valid. I purchased the device new from a store a few years ago. Meta Quest is still connected to my Meta Account Center, along with my other facebook and instagram accounts. I can login to facebook or instagram and see meta there. But when I try to access it under the 2FA, same LOOP. I am verified with picture ID on meta account center I have payment methods all setup and actively working for purchases on the headset I tried doing all the same things ON the meta headset to do all the same things, and can't. NO ACCESS LOOP Everything I do, puts me back into the loop of getting a code, but nothing I have will receive this code. Only thing I have NOT done, is log out on the HEADSET, for fear that I wont be able to login again on it, and lose everything There should be some type of hardware failsafe, or at the very least, since I already have this connected to meta account center with access to everything else, I should at least be able to gain access that way via back door or something. I desperately need someone real help here. How can I ever get another headset or even buy new software. Feeling majorly defeated - it genuinely shouldn't be this outrageously difficult to get back into an account on a device that I own and is actively connected to my main meta account center.
Unable to return my quest3 back for replacement under warranty via DHL missing rqd labels
My quest 3 is defective and I'm trying to send it back. Meta have sent me the return labels for DHL, and I have attached them to the parcel. DHL suspend the shipment saying that it lacks the required dangerous goods label. They return it. I chat to support and support escalate it. Someone gets in touch, ignoring the comments I've passed on from DHL. They generate new versions of the same labels (ie missing DG label) which they attach. I respond to their email saying that without the DG label it will get suspended again. They reply and tell me Please refer back to your courier for more clarification as far from our end everything looks fine. So right now I'm completely stuckRift S "Sensors can't track headset"
I've recently switched to a new computer, and after installing the Meta Horizon Link app I am unable to get my Rift S headset through the initial setup process. The app recognizes my headset, shows a green check-mark on the connection status, and the display inside the headset turns on and shows three dots in the center. Attempting to go through the device setup, the second step tells me "Sensors can't track headset" and I cannot progress further. If I skip setup the headset still only shows the three dots. I have tried using multiple USB ports and multiple display ports. I have made sure the environment is well lit and suitable for VR use. I have made sure the cable is securely plugged into the headset. I have reinstalled the app, making sure to clear all existing files out of appdata and program files. I have reinstalled the device drivers. I have restarted Windows many times and made sure it is up to date. I have made sure the privacy settings in Windows are set correctly. I am also unable to contact support because the form is not recognizing the ID from my Rift S headset I have been using through the desktop app for multiple years.
Quest 3 Pairing Error on iOS: App accepts pairing code, finds headset, but fails to connect
Hi everyone, need some help with a stuck setup. I'm trying to pair my new Quest 3 to my iPhone to finish the setup (and claim a referral), but I'm hitting a wall. The Specific Issue: The app detects the headset via Bluetooth, and I am able to enter the 5-digit pairing code shown in the lenses. However, immediately after entering the code, the app attempts to pair/connect but then fails with an error (screenshot attached). My Theory: I suspect this is a network permission bug. The Meta Horizon app needs "Local Network" access to finish the handshake, but the iOS system popup asking for this permission never appears. When I check iPhone Settings -> Meta Horizon, the "Local Network" toggle is completely missing. Only Location, Bluetooth, and Notifications are listed. What I have already tried: Reinstalled the app multiple times. Reset Network Settings on my iPhone (to force permission prompts). Factory Reset the Quest 3 multiple times. Tried connecting via Personal Hotspot (cellular data) to bypass my router. Tried forcing the prompt by initiating Casting from the headset (didn't work). Screenshot: Has anyone solved this specific "code accepted but pairing failed" loop on iOS recently? Is there a way to force the Local Network permission? Thanks!game cancels download when trying to install
so i have been trying to install contractors showdown and it always cancels when it gets to the front of the queue and i already factory reset my headset and it still wont install. it only happens for this one game and it seems to not care what internet im using.New Quest 3 locked on software update, impossible to fix.
Hi guys, I bought my first Quest 3 today. When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t get past that screen. I haven’t even set up my Meta Horizon account yet, and since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error. I tried doing the sideload update (the only fix I found on the internet) by holding the volume down and power buttons on the Quest 3. But when I select my device in the browser, I get a message saying: “your device is not supported, please try reconnecting your devices.” Weird cause both my PC and Chrome are detecting it as Quest 3. I also tried disabling adblock, deleting caché and cookies, incognito mode, other browsers, other PCs, other cables, connecting it on different times, etc. There is not a single thing I haven't tried. (Every single one of these attempts were done while having 50% battery. There’s nothing else I can do, literally — I’ve already tried factory reset several times as well. Do I need to return my device? I'm submitting this post so support can help me. I'm quite desperate, I don't see my issue anywhere on google and I spoke to support via Whatsapp and everything they told me to try, I already had.Access Direct Support Through the Developer Support Portal
Note: Meta Horizon Worlds support is only offered to Meta Horizon Creator Program (MHCP) members. Interested in receiving direct technical/non-technical support for Horizon Worlds? Learn more about the program here! As part of the recent migration to the Developer Dashboard, we’re excited to share that MHCP creators will now access direct support through the Developer Support Portal. This move streamlines support channels to serve you more efficiently and effectively. Note: This update is for direct product/program support only, bug reports should continue to be submitted using Feedback Hub. To access the new portal, use the existing Creator Support Center and “Submit a request”, or use the Developer Dashboard and “See help” to get direct support whenever you need. This is a new entry point that allows you to get the same quality and speed of support for both technical and non-technical issues that you’ve become accustomed to. To create and manage cases from the Developer Dashboard, click the Help button in the top nav, then “Contact Us”, or Click “Team” in the left nav, then “Contact Us”. To create a new case: Click on “New” Fill out the required fields in the intake form and submit the case Respond to/update your case by replying within the Developer Support Portal or to case email notifications Once the case is resolved, you’ll receive an email to fill out a satisfaction survey. Please fill this out to let us know how to improve our support services. As part of this change, the creator programs support email (creatorprograms@meta.com) will no longer be used for support purposes. Going forward, the only way to access support will be via the Developer Support Portal.
