Account being deleted 9 days before son turns 13 – Need help
Hi everyone, I urgently need help and hope Meta staff are monitoring this forum. The situation: My son (12) has a Meta Quest account He turns 13 on April 17, 2026 His account will be deleted on April 8, 2026 according to the notification – 9 days too early What happened: Two weeks ago, I successfully linked his existing account with parental supervision (13+) It worked initially Now I received another deletion notice The invitation link method no longer works The account has purchased games and credit balance What I need: Extension of deletion deadline by 10 days (until after his 13th birthday) Or: Transfer of purchases/credit to a new account Or: Clarification if a supervised 10-12 account can be converted to 13+ on his birthday (without losing data) The support problem: I cannot find any way to contact Meta directly. No chat, no form, nothing. Is there an official way to contact Meta Support directly? Has anyone had similar experiences? How can I reach Meta before the account gets deleted? Thanks in advance!
Meta Quest 3 not connected to Horizon Account - so I cant use Support - what to do?
Hi there, I registered my Meta Quest 3 at 9th of September to my Meta Account. Until now it is NOT visible at https://www.meta.com/my/devices/ . This is very bad, as you cant use the Support and ask them about it und also you cant get help on other issues. I am wondering because at https://auth.meta.com/settings/my/devices/ it is registered and visible (even with the serial number) on the same account. I also bought already two apps in the Meta Horizon store. For me it is a very annoying situation because I don't know how to get help. Someone has an idea what I can do about that? Thanks for your help in advance Thoralf
Meta Quest 3S will not charge
Hi, I have seen other posts regarding this issue and I have tried the Power button and volume down button for 30s+, nothing happens. I have tried contacting support, but even though in the Meta Horizons app, the MetaQuest3S shows up in my devices, it does not in the browser, and when I give the ChatBot my SN, it says it cannot be verified, and I did triple check, and I checked the SN in the app on the device and am using that same one. So, since i purchased it from BestBuy in June and not through MetaStore, the bot is blocking me from contacting support, and the device will not sync between the app and the website. I have tried 5, known/verified working chargers, and nothing happens. I left it charging for 48 hours to be completely sure, and nothing. No LEDs, no sound, nothing. What am I supposed to do if I can't get in contact with support?Locked out of Meta Account Centre after losing access to 2FA method
I had a Meta Account Centre account, which was linked to my Facebook, Instagram and Meta Quest 2, but the phone which had the 2FA codes was stolen. I'm able to log into each of my Facebook and Instagram accounts, and I can use my Quest with what's already installed. But I'm completely unable to access my Meta Account Centre account. I know my email and password, but when I get to the page to enter my 2FA code, I'm unable to get any further. I can successfully reset my account password, but that still doesn't allow me to bypass the 2FA, and there doesn't seem to be any accommodation whatsoever for having lost that. On devices which were already logged in to Facebook and Instagram, I'm able to get to the security settings for my Meta account, but not to Meta Account Centre itself, and in order to deactivate the 2FA, it still requires me to enter it. I've spent hours going in circles on Meta's support pages, but I've not been successful in finding a way of actually contacting the relevant department to talk about this issue. I went through the steps to recover access to a 'hacked' facebook account. But all that did was reset my Facebook password, and did nothing to help gain access to Meta Account Centre, which still asked for the 2FA afterwards. I've even tried following the steps to make a privacy rights request, citing that I was being denied access to my data. But they just immediately closed the ticket saying I was in the wrong place, and directed me back to the generic support page again. I'm completely at a loss. I've had to create an entirely new account just to be able to post here. But I still don't see any way of actually being able to talk to someone. Am I missing something? It should not be this hard to get support for this kind of thing.Need help with Meta Quest account 2FA (locked out, but still logged in on headset)
Hi everyone, I’m having trouble accessing my Meta Quest account. I set it up about two years ago, and it’s not linked to Facebook or Instagram. The account shows as the admin account on my headset. The issue: whenever I try to log in on my phone or desktop, it asks for 2FA or recovery codes. I don’t remember setting this up and don’t have the codes anymore. I do still know the email and password, and the account is currently logged into my Quest headset. Has anyone dealt with this before? Is there a way to reset or recover 2FA? Thanks in advance, Tim
Transfer from old meta account to new meta account
I made a new account for my Quest 3, I didn't realize I could transfer the old account at first. I'd like to take everything from my old account called NakoXOXO and put it in my current account called Nako_XOXO. Please help I bought stuff in my old accountOculus quest one not used for 4+ years - possible to still get acces to installed games?
Hi all I recently retrieved a oculus quest (model one) from a few years back I didn't use for many years. When I tried to log back in, I see that my oculus account has been deleted because I didn't merge from oculus to meta. Is there anything I can do now to get my games back in 2025? I bought beat saber, boxvr and some other games back in the day and don't want to buy them all again unless necessary. This question may have been asket a lot of times, I apologize. The e-mails regarding my account deletion were sent to an old e-mail no longer in use. I haven't been able to get to a meta support employee because I am having trouble linking my oculus quest with e-mail. Should I just factory reset and create a new meta horizon account? And then buy beat saber again for 30 bucks
Account won't load and loss of access to games.
I started my headset this morning and suddenly all my apps (including pre-installed ones) were in the unknown tab, and when I attempted to start Ancient Dungeon, the game simply didn't start and sent me back to the homescreen with no error message. I tried starting Rec Room, and it did start, but when it tried to connect to servers, it said I didn't have permission to play the game. I restarted my headset and nothing changed. I looked at my account in the options menu and it didn't load my profile page. However, when I switched profiles to another account, all the apps were there and the profile loaded perfectly fine.
Locked Instragram Account - Unable to recover
Hi, I have an Instagram account which was setup with 2FA, unfortunately i no longer have the 2FA application on my phone that was initially used to setup, and i also do not have the backup codes. When i try to recover my account it fails because it needs the backup codes which i don't have. I tried the photo recovery method however i dont have any photo stored on the account and while recovering it fails and does not do anything. I tried sending an email to mailto:support@instagram.com however there hasnt been any response. I am unsure how i will be able to recover my account.
