Account being deleted 9 days before son turns 13 – Need help
Hi everyone, I urgently need help and hope Meta staff are monitoring this forum. The situation: My son (12) has a Meta Quest account He turns 13 on April 17, 2026 His account will be deleted on April 8, 2026 according to the notification – 9 days too early What happened: Two weeks ago, I successfully linked his existing account with parental supervision (13+) It worked initially Now I received another deletion notice The invitation link method no longer works The account has purchased games and credit balance What I need: Extension of deletion deadline by 10 days (until after his 13th birthday) Or: Transfer of purchases/credit to a new account Or: Clarification if a supervised 10-12 account can be converted to 13+ on his birthday (without losing data) The support problem: I cannot find any way to contact Meta directly. No chat, no form, nothing. Is there an official way to contact Meta Support directly? Has anyone had similar experiences? How can I reach Meta before the account gets deleted? Thanks in advance!
Auth.meta.com selfie verification failing
Hello everyone, I am writing here out of desperation. Recently I bought a Metaquest 3S and wanted to create an account there through their app (Meta Horizon) to log in on the device as the Quick Start advised and also continue adding a Metaquest account to my already existing Meta portfolio of Facebook and Instagram. While the app showed as if it was doing just that, after several minutes of "Creating the account" it suddenly got blocked and I had to restart the app. While trying again to do the same thing randomly I received an email and also I think of the screen a message saying "Action needed on your Meta account" with "Your Meta account has been suspended. We did this because your account, or activity on it, doesn't follow our Terms of Service.". I tried going to their auth.meta.com link and they started requesting me a selfie. For the past 10 days I kept trying to upload a selfie with my face (good lighting, bad lighting, with/without glasses) and always I get an error with "Please try again later" and after 3-4 tries it gives me the message of "You can't upload photos or videos to confirm your identity right now To prevent any misuse, we limit how often you can do certain things on Facebook. Please try again later.". I always try to give it a 24-48h cooldown and retry and nothing works. Out of desperation I created the MetaQuest account with another email I had, but my main Meta account, which contains my Instagram and Facebook accounts is set to be deleted in almost 20 days. No way of contacting Meta because you have to go through the auth.meta.com log in which is still stuck in selfie verification and I tried coming here with my secondary account. This was the best thing I could do. Anyone encountered this situation? How did you manage to fix it? Any way to actually contact Meta if you are actually locked out of your account center? TYIA
can't pair Quest 3 with meta app on phone
My iPhone app says it found the headset, but the headset does not display the 5 digit code needed to complete the pairing. Instead my Quest 3 only offers the accounts that already are already set up in it. I have updated both the Quest 3 software and my iPhone Meta app, and restarted the headset twice to no effect.
Meta Quest 3 not connected to Horizon Account - so I cant use Support - what to do?
Hi there, I registered my Meta Quest 3 at 9th of September to my Meta Account. Until now it is NOT visible at https://www.meta.com/my/devices/ . This is very bad, as you cant use the Support and ask them about it und also you cant get help on other issues. I am wondering because at https://auth.meta.com/settings/my/devices/ it is registered and visible (even with the serial number) on the same account. I also bought already two apps in the Meta Horizon store. For me it is a very annoying situation because I don't know how to get help. Someone has an idea what I can do about that? Thanks for your help in advance ThoralfMeta Quest 3S will not charge
Hi, I have seen other posts regarding this issue and I have tried the Power button and volume down button for 30s+, nothing happens. I have tried contacting support, but even though in the Meta Horizons app, the MetaQuest3S shows up in my devices, it does not in the browser, and when I give the ChatBot my SN, it says it cannot be verified, and I did triple check, and I checked the SN in the app on the device and am using that same one. So, since i purchased it from BestBuy in June and not through MetaStore, the bot is blocking me from contacting support, and the device will not sync between the app and the website. I have tried 5, known/verified working chargers, and nothing happens. I left it charging for 48 hours to be completely sure, and nothing. No LEDs, no sound, nothing. What am I supposed to do if I can't get in contact with support?Locked out of Meta Account Centre after losing access to 2FA method
I had a Meta Account Centre account, which was linked to my Facebook, Instagram and Meta Quest 2, but the phone which had the 2FA codes was stolen. I'm able to log into each of my Facebook and Instagram accounts, and I can use my Quest with what's already installed. But I'm completely unable to access my Meta Account Centre account. I know my email and password, but when I get to the page to enter my 2FA code, I'm unable to get any further. I can successfully reset my account password, but that still doesn't allow me to bypass the 2FA, and there doesn't seem to be any accommodation whatsoever for having lost that. On devices which were already logged in to Facebook and Instagram, I'm able to get to the security settings for my Meta account, but not to Meta Account Centre itself, and in order to deactivate the 2FA, it still requires me to enter it. I've spent hours going in circles on Meta's support pages, but I've not been successful in finding a way of actually contacting the relevant department to talk about this issue. I went through the steps to recover access to a 'hacked' facebook account. But all that did was reset my Facebook password, and did nothing to help gain access to Meta Account Centre, which still asked for the 2FA afterwards. I've even tried following the steps to make a privacy rights request, citing that I was being denied access to my data. But they just immediately closed the ticket saying I was in the wrong place, and directed me back to the generic support page again. I'm completely at a loss. I've had to create an entirely new account just to be able to post here. But I still don't see any way of actually being able to talk to someone. Am I missing something? It should not be this hard to get support for this kind of thing.
No setting up a referral option
I got myself the Meta Quest 3 last week. I was told that I will have the referral option, which will allow me to earn credits to purchase a game. I have been searching for how to do it, and I've just found out that there should have been an option from the beginning. Is there a way to fix this and make my account referral possible?Need help with Meta Quest account 2FA (locked out, but still logged in on headset)
Hi everyone, I’m having trouble accessing my Meta Quest account. I set it up about two years ago, and it’s not linked to Facebook or Instagram. The account shows as the admin account on my headset. The issue: whenever I try to log in on my phone or desktop, it asks for 2FA or recovery codes. I don’t remember setting this up and don’t have the codes anymore. I do still know the email and password, and the account is currently logged into my Quest headset. Has anyone dealt with this before? Is there a way to reset or recover 2FA? Thanks in advance, Tim