How to get a real person
I've spent nearly 2 hrs trying to set up my daughter's quest, which she has had for over a year now. As much as this headset costs, and how 'big' of a name 'meta' is, I'm not understanding why this needs to be so complicated. I set it up previously, and the account was scheduled for deletion, and meta/fb is getting my accounts mixed up and now I can't access my secondary account. All the issues I'm having are complex within themselves, and I'm sick of trying to figure it out. ISSUE # 1 Meta allowed me to create an account under the email I want to use (lets call it secondary), but when I try to log into facebook with that email it's saying there's no account associated with that email. I've had this fb account for years, the image on meta is what my profile picture is ( a picture of my daughter as a baby nearly 10yrs ago smh). Facebook wouldn't allow me to delete this account (years ago) so it's just been there for years not getting used. ISSUE # 2 Diving deeper into issue: I have a facebook account, let's refer to it as my primary acct. this account holds ALL of my business assets and my personal account, business pages, ect. It is tied to an email I no longer have access to, and facebook won't let me delete it. I just added the secondary email I want to use, and it allowed me to. ISSUE # 3 Now, when I used the secondary email to create meta account (the new one), I thought it would be for log in purposes only. For reference> ladyscarface.... is the acct that I initially set up on the quest when my daughter got it whenever that was over a yr ago... i thought it got deleted, as i saw in old email that it said I had until march of 2024 to resolve it. it's still there, and it is attached to my primary fb acct. So when I used to secondary email it was tangled up between the two facebook accts. so now, the new meta acct I have created (not ladyscarface), is attached to the fb acct I can't access all of a sudden, and ladyscarface is still attached to my primary fb acct. ISSUE # 4 I want the new acct. to be attached to my primary fb acct. when I am in the meta app and it says I need to complete my profile (it asks for first, last name, and email) it won't let me move forward as it keeps saying that I need to delete an acct from accounts center, but it won't let me. it does this for both the new acct I created today, and the old one (ladyscarface) there are SEVERAL other issues, and I'm sick of googling, reading articles that don't fix or describe my issue. I need to speak to a real person to fix my facebook accounts, this meta horizon non-sense, and email issues. I need the email used for my primary acct removed permanently and deleted (since I no longer have access to it), I need secondary fb acct deleted, so I can use the secondary email as my primary email/login, and to hopefully fix ALL the issues I'm having with setting up this acct. I'd also like to file a grievance because REAL help from a live real person should be readily available.
After factory reset for troubleshooting I can't pair back to meta app it's stuck
Devices having issues (meta quest 2) (Samsung galaxy s23 ultra) I did a factory reset as was recommended to fix the problem of being stuck at 90% when trying to stream to phone. I did a factory reset for being stuck at the pairing screen so I went back to boot menu did another reset then did a side loader update and issue was not fixed. On my meta app my headset is still registered so I can't input the code to pair the headset again. I have Uninstalled and reinstalled several times and as well cleared the cache and data in the app. I have restarted my phone and my blue tooth. When I try and pair a new device I get stuck at "allow permissions" but I have given this app every single permission. I go to manage profiles and am given error 1675012. Now, I try and go another way by accessing my account on the website and it says no device is found or registered with this account for some unknown reason but it's still connected through my meta app. I have a warranty that is still valid and transaction history. I have looked into how to fulfill my warranty but as a device isn't registered on the website it seems I can not do it. It seems as if this whole process is connivingly convoluted on purpose to inundate people through excessive confusing menus. Screenshots will be included of the error screens
No account able to get access to the Alpha channel.
There is no way we can get an account subscribed to the Alpha channel of our app after being subscribed to another app from the same organization (Us). The problem is that after sucesfully inviting the user and accepting the invitation despite of the fact that the "Congratulations" page did appear, officially subscribing the user to the Alpha app that app does not appear on the subscribed apps section and there is no trace of it on the Meta quest 2 Library on the headset. This is a big problem for me and I do not know any way around it, I need the same user to be able to test my 2 alphas, not only 1 of them. Any help?
