Minor Age Verification Fails
I have received an email to verify my child’s age, and from the very first try, it tells me the birthdate is incorrect and I’ve tried too many times, try again later. I need to contact someone to help reinstate his account. Where can I go to contact a support team to help me with this? I have been to the Meta Store and the AI bot kept giving irrelevant information and no option to send anyone a message. Please help.
Account being deleted 9 days before son turns 13 – Need help
Hi everyone, I urgently need help and hope Meta staff are monitoring this forum. The situation: My son (12) has a Meta Quest account He turns 13 on April 17, 2026 His account will be deleted on April 8, 2026 according to the notification – 9 days too early What happened: Two weeks ago, I successfully linked his existing account with parental supervision (13+) It worked initially Now I received another deletion notice The invitation link method no longer works The account has purchased games and credit balance What I need: Extension of deletion deadline by 10 days (until after his 13th birthday) Or: Transfer of purchases/credit to a new account Or: Clarification if a supervised 10-12 account can be converted to 13+ on his birthday (without losing data) The support problem: I cannot find any way to contact Meta directly. No chat, no form, nothing. Is there an official way to contact Meta Support directly? Has anyone had similar experiences? How can I reach Meta before the account gets deleted? Thanks in advance!
Can’t change birthday
Meta quest made me update my birthday, my phone glitched added the wrong birthday and now it’s a child account. When I try to change my date of birth to the correct one it says to contact customer support, when I do so they say they cannot do anything for me. So hundreds of dollars of games gone because they can’t do anything for me. This is suppose to be a top tier tech company and they can’t do anything. Even when I ask to speak to a supervisor they say they can’t do that. Are you serious? Has anyone had any luck recently?