Support problem
I have an Oculus Quest 3 bought in Amazon 5 months ago and the Meta Support does not recognize the serial number when trying to open a ticket. I have a problem with one of the controllers that have became crazy and does not respond to the track movement. Does anyone know how to manage an issue like this?
Quest 3 stuck on USB Update Mode Loop
A few days ago, I was playing VR table tennis on my Quest 3. I took the headset off for a drink of water, and when I put it back on, the screen went black. I did a forced restart, and it showed a screen with a progress bar. After the progress bar completed, the usual boot animation played. However, once the animation finished, the screen went black again. I forced a reboot again, but this time it entered USB UPDATE MODE. None of the options on the screen are responsive — selecting any of them just brings me back into USB UPDATE MODE. I also can’t connect it to my PC. I’ve seen that others who experienced the same issue were able to get a replacement through their retailer or Meta support. However, I’m located in China and bought my Quest 3 through Amazon Global (Amazon’s international shopping service). The original seller is Amazon US, but the customer service for Amazon Global told me they cannot provide after-sales support for this issue and advised me to contact Meta directly. I really want to know: what should I do in this situation? Why can’t Meta authorize third parties to handle repairs or replacements for cases like this? I would even be willing to pay for a fix — but right now, I’m just stuck staring at my unusable Quest 3, completely helpless.