Error adding a 10 year-old child to device
My 10 year-old son mowed lawns all summer to save up a MetaQuest 3S and we are having a hard time setting up the device for him. I created an account for him by folowing all the instructions. When following the prompts to add a device in the Meta Horizon App, I see a check box to add my child to the device. But nothing happens. I try to add the child by selecting Manage Profiles in the device settings and get an error "Failed to add profile to the headset. Try again later." I can't add him in the "+add a profile" in the device also. he doesn't have an email address associated with the account and was never asked to provide one since he is 10. What is the solution here? He is very upset that all the money he saved is wasted on a terrible experience.