Quest 3s won't charge unless powered Off
I have spent the past few months noticing that my Quest 3s will not charge unless the Quest 3s is powered off. I finally decided to contact Meta Support and dealt with one of the rudest Customer Service Representatives I have ever had the dishonor of dealing with. I tried a Software Update, Factory Reset, Boot load, etc. I tried every option from Forums or other Social Media locations. The issue started after a Firmware Update after my 1 Year Warranty expired. So, naturally I bring this to this person's attention and instead, I get told that I can purchase a replacement. I ask to have my ticket escalated, but I'm told that can't be done because it isn't an issue worth escalating. So, an issue brought on by a Meta update can't be fixed because it's outside of my warranty and the ticket can't be escalated? Has anyone else dealt with your Quest not charging unless powered off? If so, how were you able to fix, if you could? Thanks everyone,v2.3.1034 Battery Drain
I use a BOBOVR S3 Pro Headstrap with 2 B100 battries. They have always worked where the battery keeps the Q3 at 100% until the B100 dies (playing games like Arizona Sunshine) then the Q3 started to use it's own battery. Since updating to v2.3.1034 by B100 batteries no longer keep the Q3 at 100%. It doesn't deplete as fast as if I wasn't using the B100 battery but the Q3 will drop down to 70% while there is still a good 50-75% left in the B100 battery. Can anyone suggest a fix or if this is a bug in v2.3.104 or just the way the Q3 is now? Thank you in advace for any help given :-)Battery problems on Meta Quest 3
I didn't think this would become this big of an issue until now. Recently. on my Quest 3 headset, I've noticed some weird problems, one of the most common issues being the battery's depletion rate. It is going down very quickly, as if it's in a rush, which is something I've never seen before. For example, I'm about to play with my friends on a game. My battery is only at 17%, which shouldn't be that big of a deal. I've just loaded into the Loft area and my screen says "Power Off" without me turning off my headset. I thought I would have more time to play, not just around a countable 30 seconds. Something else I notice changing is the speed of charging. It has slowed down significantly along with the battery going down fast. This problem is only happening more recently, and I know that it could be because of how I'm charging it, but that itself shouldn't be the problem. Another thing that could add into it is how I am a secondary account on my Quest headset, as they tend to have more bugs than regular.
Quest 3 controllers battery drain super fast
I am having problems with various Quest 3 headsets. All the headsets are showing the same issue. The controllers battery is draining super quickly. The pattern is always the same. I put new batteries and use them once for 1-2 hour session. Then I switch everything off and the next time I switch them on again (the same day in the afternoon, or after one week, or after 1 month) the controllers batteries are dead and I need to replace them again. Is there anyone else that is having this issue? Has meta investigated this? Can you please look into this issue and see if it is a software problem? How could I solve this?
Ray-Ban Meta glasses battery drains fast, serial number not recognized
Hi Meta team, I’m experiencing a serious battery degradation issue with my Ray-Ban Meta smart glasses. The glasses were purchased from an authorized third-party optical retailer (LensCrafters). After about a year of normal use, the battery now drains abnormally fast and the smart features are no longer usable. I’ve tried all official support channels, but I’m stuck in an automated loop: - When selecting Ray-Ban Meta glasses -> battery issue, I’m required to enter a serial number - The serial number is not recognized by the Meta Store system (likely due to third-party purchase) - Selecting “third-party retailer” redirects me to Ray-Ban, which does not handle smart battery or AI hardware issues - I’m unable to create a support case or receive any support emails I do have: - The physical device - The serial number (on the glasses) - Original proof of purchase I’m requesting assistance from a Meta moderator or support representative to help manually create a support case or advise on next steps for warranty or replacement evaluation. Thank you for your help.
Fans Running When Headset is Off
I recently purchased a Quest 3 (having owned one before just after release and don't remember having this issue). I have automatic updates off and never put the headset to sleep, I always turn it off. I've noticed a couple of times now on passing the headset, that I can hear the fan going full blast when the headset is off, black screen, and it takes a long press of the power button to stop the fan, which also turns on the device. If I had not done this, the battery will have probably completely drained (strap with battery was already at 0%). Is this a known issue, or do I need to return the headset?
Question about the meta quest 3s battery
So I bought it on black friday. Each time I fully charge it ( I dont have elite strap with the battery ) and open my meta quest 3s and check the battery in settings it says 99%. It is normal ( like it drains 1% away right when you start it ) or does the battery has an issue? Thanks for help!
