Ray-Ban Meta glasses battery drains fast, serial number not recognized
Hi Meta team, I’m experiencing a serious battery degradation issue with my Ray-Ban Meta smart glasses. The glasses were purchased from an authorized third-party optical retailer (LensCrafters). After about a year of normal use, the battery now drains abnormally fast and the smart features are no longer usable. I’ve tried all official support channels, but I’m stuck in an automated loop: - When selecting Ray-Ban Meta glasses -> battery issue, I’m required to enter a serial number - The serial number is not recognized by the Meta Store system (likely due to third-party purchase) - Selecting “third-party retailer” redirects me to Ray-Ban, which does not handle smart battery or AI hardware issues - I’m unable to create a support case or receive any support emails I do have: - The physical device - The serial number (on the glasses) - Original proof of purchase I’m requesting assistance from a Meta moderator or support representative to help manually create a support case or advise on next steps for warranty or replacement evaluation. Thank you for your help.
Meta Ray-Ban Gen 2 Glasses Not Powering On or Charging
Hello everyone, I recently purchased a pair of Meta Ray-Ban Gen 2 smart glasses (prescription lenses) from Walmart. However, I’m facing an issue where the glasses do not power on or charge, despite following all recommended steps. Here’s the situation: The charging case works correctly: when plugged in, the case shows the yellow LED indicating it’s charging. When I place the glasses in the case: No LED appears on the glasses. The case sometimes shows a red LED when open. I have tried: Using the original iPhone 20W wall charger Checking and cleaning the charging pins on both the case and glasses Ensuring the glasses sit properly in the case with magnets snapping in place Attempting the long reset method (pressing the side button for 20–25 seconds) Despite all this, the glasses remain unresponsive. Additional details: Glasses have prescription lenses installed. The box was sealed when purchased, so this is the first use. I’ve tried multiple cables and wall sockets. Power button on the glasses is the slide type, not press-and-hold. Issue Summary: The glasses appear completely dead, and it seems like either the battery is in a deep-dead state or there’s a hardware defect preventing charging/detection. The case itself is functioning normally. Has anyone experienced this issue with Meta Gen 2 glasses? Any suggestions or confirmed fixes would be greatly appreciated. Thank you!