Quest 2 Black Screen with sound and UI
Hello everyone, I’m having an issue with my Meta Quest 2: when I turn them on, the Meta logo appears normally, then the tutorial starts, but after a few seconds the screen goes completely black. This happens both in the headset and when casting to my phone. Interestingly, I can see the volume icon when I press the volume up or down buttons, and the recovery/boot menu works and is visible correctly. Audio also responds to the buttons. This indicates that the operating system is active, but the main graphical interface fails to load. Steps I’ve already tried to fix it: Factory Reset multiple times → did not solve the issue. Firmware reinstallation via Meta → also did not work. Full 10-hour charge with the original charger → no effect. Covering the proximity sensor to rule out the headset thinking it’s not on my head → no change. Casting to phone → the screen is also black. Verified that the volume and sound overlay works correctly → system responds, only the main interface is not displayed. Other important details: The screen works in recovery/BIOS mode, so it’s not a panel issue. The issue started after not using it for months
Headset permanently broken after software update — tracking failure, case being closed with no fix
Hi everyone, I’m hoping someone here can help. About a month ago, my Meta headset became completely unusable immediately following a software update. Since then, it displays only a black screen. The device powers on and I still hear audio, but the display and tracking system completely fail. Support has now confirmed that the tracking system itself is the issue and is not fixable through normal troubleshooting. The headset worked perfectly before the update. I’ve spent weeks working with support, completing every troubleshooting step they asked for. Today I was told they are closing my case without repair, replacement, or refund despite acknowledging the failure happened after the update and that the tracking system is the cause. This is extremely frustrating. A manufacturer software update should not permanently disable the hardware, and closing the case without resolution feels wrong. Has anyone else experienced this after an update? If so, how did you get it resolved? Any advice on escalation paths within Meta would be greatly appreciated. I've truly never had such disappointing treatment and run around from customer service. I just keep getting put off that a team is reviewing the case but no real resolution and then today they are looking to close the case. It's my sons quest 3s and he takes immaculate care of it. His twin is in the hospital a lot and this quest is a life line for him and his friends when things get hard. This ruined a lot of the Christmas gifts we got him as they were related to his quest and he's been without it for over a month. Thank you
BLACK SCREEN
This has been an ongoing issue for a month. I have not been able to get anywhere with this. My son put on the headset one day and it says that we needed to turn off the traveling mode or something like that. We could not get it out of this little specific area we tried rebooting we tried everything underneath the sun it would turn on and give us this exact same spiel. So we wound up having to do a hard factory reset. The medical logo comes up the infinity loop spins around then it's it's thing and goes to a black screen. After trying to reach out to be here and not being able to do anything because it is not connected to an account anymore and I can't get it connected to the internet to reconnect it's an endless loop of I have a brick. I found something online yesterday and I tried to do it here this morning but now the left controller despite being on with a fresh battery will get stuck in the loop of updating it gets to 15% and then that's it. This had a set is only 4 months old and I'm getting very angry.