Oculus Rift S Headset stays black after years of it working
My headset randomly stopped working one day and I've tried everything to get it to work. I've reinstalled the software, I've updated my graphics drivers, I've plugged it into different ports, and still nothing. I tried asking for help on the support page but for some reason, my serial number for my product isn't recognized. Can someone help me please?861Views0likes20CommentsOculus Rift S Screen stays black
I've been looking everywhere on the internet, tried every solution found on reddit and whatsoever, even tried to use software to bypass meta software... Looks like Facebook killed the Oculus Rift S. I cannot contact support because my serial is not recognized, it's ridiculous. I was so disappointed and sad when I saw Facebook taking over Oculus, and I was right, it's become awful, and now after the last update, the Rift S worked only once and now never anymore. Sensor, remotes and everything works, except that the screen stays black. Nothing changed and now i have a nice piece of technology that does not work This is extremely disrespectful, pushing people to buy new products by killing the old ones. It is unfair, as I paid money for a device that was working, and i really WISH that Facebook wouldn't have forced us to use their ridiculous software. Who's going to refund me for a 5 years old device that was working perfectly, always taken care of and put back in its box at every use, looking brand new, no damage to cables or anything. There MUST be a workaround to make it work again. Please, solve. I don't want to buy a standalone device. My computer did not get any update so it's all on facebook. I would write so many offensive words to their engineers and managers but it's pointless, hoping to get a reply and a fix that actually works, avoiding software like OculusKiller (which did not work anyway) or other payware. Thanks.Solved1.8KViews3likes38CommentsOculus Rift S black screen
I have the Oculus Rift S and I purchased it in 2020. I was using last night with no issues at all, and I took a 20-minute break and when I came back to it the screen was black and nothing was working. It recognized the cables were plugged in and it could see that the sensors are working and I would even get the audio from my PC through the rift headset, but when I went to continue setup in VR it is just a black screen. I have uninstalled and re installed the meta quest app several times along with restarting my computer and even updating all drivers and other possible update my computer could have but nothing is fixing it. When I try and contact customer support it asks me to verify my device using the serial number or email, but when I put either of those in it is unable to find my product, but I have the product in my hand and my original order email. This whole process has been quite frustrating because it stopped working in a blink of an eye and the meta support has been less than helpful. If anyone could help me out it would be greatly appreciated!Solved145Views1like1CommentCant Login to Oculus Quest Link Software (Black Screen)
Once again having this problem still. I cant use my vr on pc anymore because of this problem please help me out. Tried all methods usually used like reinstalling on a new drive. Updating and all of the above. I need a workaround or a fix please I need some help soon! At this point im thinking about just refunding and saving up for a Index.Solved14KViews6likes12Commentsmeta quest 3s
PLEASE HELP! I bought 2 quests 3s headsets for my kids for christmas off of amazon and they were working fine for 3 days until 1 of them just shut off mid use and went all black. the charging light wont come on or anything, ive tried holding the power button with and without the volume button and nothing happens visually or audibly. when i tried going through the support page i get stopped because my devices dont show up under the my devices tab even though purchases were mad from them, and media has been saved from them. i have tried putting in the serial number but for some reason it says "support isnt available for this device" so i cant escalate to a real person to try to help me figure this out. please help, my son loves his headset so much and he is very upset with this46Views0likes1CommentIs my Meta Quest 3S broken ?
Hi! I have just recently acquired a Meta Quest 3S headset and everything was going well. But just yesterday, I had some issues with the display and I cannot use it anymore. I was playing a game through Steam VR and suddenly, everything went black. Audio still played and game was still running when looking at my PC screen. Pressing the Power button and the headset twice brings me back in, but the black screen comes back immediately. It also happens sometimes when turning the headset on and looking at the tabs open while nothing is running yet. I can't play games anymore or even transitioning to the 3D world without it happening. Finally, after the black screen accident, my left eye has some issues with the screen. It's like staring at an old TV through a camera or a burned image stretching, I can't really explain. I think the right eye works fine, but not 100%. I should also say that the higher the refresh rate, the darker the left eye becomes, to the point of not seeing at all through that side. I only had one week with that headset, so it's really frustrating and there's nothing on the Internet talking about those issues I'm having. Any help is greatly appreciated, thank you.68Views0likes1CommentMeta Quest 3s Turns on - But Stays on Black Screen
Hello, I’m hoping someone can help me out. Randomly my Quest 3S headset started to turn on to the Meta logo but then would go to a black screen after that and never actually boot. Initially we thought it wasn’t charging properly, but after trying 4 different chargers, cords, boxes and outlets. That doesn’t seem to be the problem. Any help is greatly appreciated - Thank you515Views0likes4CommentsMeta Quest 3 boots then black screen
80+% of the time when I boot my quest 3 after the meta logo it goes to a black/blank screen but I can hear the sounds of the system working. After much research I have found this is caused by the face sensor not seeing me. When I remove the mask it works just fine. Put it back on and nothing. If I move the headset so the mask is being pushed up by my forehead it works but this is very uncomfortable and clearly not how it was intended to be used. I have attempted to find a way to talk to someone from support but that doesn't exist because profits over people. Found a reddit post about this issue and the solution is getting a white face mask. After spending $500 on this device Meta should be footing the bill for fixing their design flaw. Make there be a setting to turn off the need for the face sensor to wake up the device, let us just hit the power button, or press the Meta button on the remotes, or use the ever listening AI to tell it to wakeup and ignore that sensor. Use some of those billions of dollars you have to do some good in the world for a change, or, at the very least, make your overpriced products work properly.469Views1like6CommentsQuest 3 stuck on spinning meta symbol
I also emailed support but thought I would try this as well. I have a meta quest 3 (7ish weeks old). I worked out yesterday morning with Supernatural and it was fine. Plugged it in after I was done. A couple hours later, went to put it back on and had a few things happen. I got the SIM card symbol with the arrow and the green loading bar. Then I got the spinning meta sign just constantly spinning. Then the spinning meta going to black then coming back on and spinning (repeating). I have also gotten the image of a little robot lying on his back looking dead. We have tried a few things: 1. Hold power down for 30 seconds to restart - doesn’t work 2. Power and volume down, did a hard reboot - doesn’t work 3. Did everything on that menu including a factory reset - doesn’t work What next? Please help!Solved49KViews2likes59Comments