Start screen black Meta Quest 3
Hi all, I own a MQ 3 since september 2025 and so far it's been working just fine. But last week, I couldn't start it since it was stuck with the Meta logo spinning (no sound) and the screen eventually turned gray and remains that way. I tried to force the restart, went into boot device and tried the side update (which didn't work, my laptop was able to detect the MQ but could not proceed to the update). None of that worked. It eventually managed to switch on twice since then but in the middle of the game, it started to spin and went down saying it could no longer find its location within my space. Then back to the same starting issue again. Since it's not very old and I've been pretty cautious about its storage I am thinking refund or getting a new one from the original dealer. Unless anyone from the community has experienced a similar issue and would be kind enouh to share their experience ! Thank you
meta quest 3s
PLEASE HELP! I bought 2 quests 3s headsets for my kids for christmas off of amazon and they were working fine for 3 days until 1 of them just shut off mid use and went all black. the charging light wont come on or anything, ive tried holding the power button with and without the volume button and nothing happens visually or audibly. when i tried going through the support page i get stopped because my devices dont show up under the my devices tab even though purchases were mad from them, and media has been saved from them. i have tried putting in the serial number but for some reason it says "support isnt available for this device" so i cant escalate to a real person to try to help me figure this out. please help, my son loves his headset so much and he is very upset with this
Quest 3s wont turn on, No LEDS, No Boot menu
My headset is not even a week old, its worked fine up until 4 hours ago. I stopped using the headset at 31% battery, on the meta horizon app it states this is the battery as well and was synced 4 hours ago. Since then its been completely bricked. The LED light wont indicate if its charging , the screens dont work at all. And now ive left the glorfied paper weight to charge for more than 2 hours using the cable and adapter the headset came with, nothing. Some other things to note, -Cant access boot menu after holding the volume down and power for over one minute multiple times -tried and tested multiple charging cables, doesn't work -I use no accessories for the headset -LED does not work -Cant be detected on my PC on the meta app Would appreciate any advice on the matter. Thank you!
Most recent update bricked my quest 3
Used my headset a few weeks ago, everything was fine. Turned it on today, had an update. Did the update, now stuck on meta logo spinning, then straight to black backlit screen. Restarting does nothing, power and volume down to boot menu doesn't change anything. Thanks for deliberately and maliciously breaking my property, meta. I really appreciate it.Quest 3s is hard bricked
My son's Quest 3s appears to be hard bricked. No power, no display, no LED when plugged in, no response to any buttons. This occured after his storage reached maximum capacity. For awhile I could power on the device but it would only display pass through images and I could not get to the main menu. Is there anything we can do or are we out of luck? Thanks for any advice or support.Quest 3 stuck and unable to complete boot
My Quest 3 was working fine until a couple of days ago and I use it almost daily. On trying to turn it on yesterday I am now stuck in with the following: I see a stack Meta Horizon OS logo for a couple of seconds I see the chip icon with arrow and a green progress bar which completes I see an animated spinning Meta Horizon OS logo for maybe 30-60 seconds The screens go black, they are still powered on but not showing anything. It never gets any further than that. I have tried the following, none of them changes anything: Doing a hard reboot Doing a factory reset Doing a sideload of the most recent v79 update via USB, this downloads and installs fine giving no errors but the issue is still there afterwards. I see one other thread in this forum recently which sounds like the same issue but there was no responses on that one https://communityforums.atmeta.com/discussions/OtherTroubleshooting/most-recent-update-bricked-my-quest-3/1343071 At this point I can't think of anything else to try other than to go through a warranty process, but I'd welcome anything else to try first.
stuck at boot loop after update v79 quest 2
Was unlucky to update quest 2 to v79 (standard), it messed up usb connectivity on all my cables took me a while to read about update being at fault and not cables or usb-c port, thought beta might allready have a fix for it, activated beta updates via phone, updated to v79.130 something i believe and got stuck at boot menu or "usb update mod" no options work aside from "device info" and "power off", upon choosing any other option screen goes dark for a sec then meta logo without animation and im back to bootload menu (usb update mod) have a strong suspicion that update bricked itQuest 2 bricked by firmware update
Hi all, Unfortunately like many others I have a Quest 2 that has been bricked by a firmware update. Meta support have said it's out of warranty and have offered me a refurbished replacement Quest 2 for = £180 (242 USD) which comes with only a 90 day warranty. I understand it's now out of warranty but it's not like this was caused by a fault of our own doing. It has been very well looked after. This Quest 2 was in storage for quite some time since last being used. The symptoms match exactly what others have stated under this issue. I have confirmed it's charging all ok via a USB C power meter. It no longer powers on or shows any lights. When connected to a PC, it is recognised in Device Manager as qusb_bulk_cid:0412, which indicates the device is in Qualcomm's low-level emergency recovery mode, but Meta have not released the software required to recover it pubically. Some news articles on the issue suggest that Meta were replacing or fixing devices out of warranty but it seems that this is no longer the case? https://communityforums.atmeta.com/discussions/OtherTroubleshooting/meta-quest-2-completely-bricked-after-initial-software-update/1275188 https://www.roadtovr.com/meta-free-quest-3s-replacement-bricked/ https://mixed-news.com/en/cause-of-bricked-quest-headsets/ I think the suggested price for a refurbished replacement of a now discontinued headset is way too expensive, especially with only a 90 day warranty. It's not sold any longer. The stated retail price of 299 USD was correct when it was on sale before, when new and before the 3S was released. What's to say this issue won't happen again in a future update or for the Quest 3 or 3S? I understand it's older now, but it's in perfect condition and the only issue is with the software, caused by a Meta update - now it's a useless paperweight and not even from my own doing. It sure puts you off buying a new headset. What are your thoughts?
Quest bricked after auto update
My quest 3 was working perfectly fine yesterday. Then I wanted to turn it on 1 hour later (yesterday) but after booting up, I got no image (but when I slide the ipd adjuster, it was appearing on the screen). Then I closed it and I wanted to check the quest today. As soon as I open my quest, it started to update (my auto update are off except critical system updates) and it turned on after updating but i got nothing on the screen and controller weren't connected and the indicator light wasn't on. But I could tell that the screens were on. I waited like 6 hours but nothing. Then I tried to force close it but instead of closing, it started to update again and same thing happened after update.