Rift S owners who had the Displayport issue and FIXED it: How?
Picked up a Rift S recently and it refuses to work because of the well-known displayport issue. I've already submitted a ticket, but I thought I'd try to gather info from the community as to which fixes worked and which didn't. The specific issue I'm talking about is where after connecting the Rift S, both connections will seem OK for a few seconds, but then the Displayport disconnects and you're left with one of these status screens in the Oculus app: There's plenty of speculation as to the cause of this issue and no official word from Oculus as far as my research goes, the most likely culprits seem to be a power delivery issue where the headset is drawing too much power for the USB port to keep up (which, for some reason, causes an issue with the DP connection rather than the USB one), a bad cable, or a software/firmware issue caused by the 2019 update that brought Facebook integration to the Oculus app (this is, again, pure speculation, but there are a few articles that suggest these issues became more prevalent when that update dropped) The behavior is the same for every "plug-in procedure" as Oculus describes it: Connect the USB3 cable, wait 10 seconds (the LED between the lenses goes from off, to amber, to white, and stays there- nothing from the displays themselves), connect Displayport. Here's everything I've tried so far, collected from forums and other sources: Rebooting Reinstalling Oculus app Disabling power-management USB suspend options Disabling USB suspend on USB devices through Device Manager Updating video drivers Reinstalling video drivers Reinstalling video drivers using DDU and Safe Mode to fully wipe the previous driver Running C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe , which starts silently and doesn't pop up any kind of status window, which seems like a bad way to design software but whatever Connecting the headset through every available USB 3.0 and USB 3.1 port on my computer, using the proper "plug-in procedure" each time Connecting a single monitor through HDMI rather than Displayport or DVI Disconnecting all other non-essential USB devices Checking the seating of the connectors on both the computer side and headset side Checking the integrity of the cable, connectors, and headset, for kinks/frays/etc Unplugging audio devices from the headset Here's what I've seen online, but haven't been able to try yet: Using a dedicated, powered PCI-E USB 3.0 card, specifically the Inateck KT4001 as (apparently) recommended by oculus support Using the above card but with different drivers (the ones that come with it, the ones Windows installs automatically, whatever "Fresco" drivers are, etc) Using a powered USB 3.0 hub Replacing the cable Replacing the GPU Replacing the entire headset Replacing the entire computer The fixes I haven't been able to try seem hit-or-miss, though the PCI-E card seems to have worked for some. So here's my question to you, Rift S user who's fixed this issue: What did you do? What has worked out for you? If your headset worked and then suddenly didn't, do you remember around what time it happened or what you did around that time? If your answer is "I stopped using a cable extender" or "I stopped using a mini-DP to DP converter" or whatever else, that answer doesn't apply to this issue. This issue is specific to the Rift S in its intended setup, with no dongles or adapters involved. Once again i've already submitted a ticket and am working through the issue personally, this isn't me asking for solutions, it's me asking for experiences from people who had this issue and got it fixed.
New Quest 3 locked on software update, impossible to fix.
Hi guys, I bought my first Quest 3 today. When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t get past that screen. I haven’t even set up my Meta Horizon account yet, and since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error. I tried doing the sideload update (the only fix I found on the internet) by holding the volume down and power buttons on the Quest 3. But when I select my device in the browser, I get a message saying: “your device is not supported, please try reconnecting your devices.” Weird cause both my PC and Chrome are detecting it as Quest 3. I also tried disabling adblock, deleting caché and cookies, incognito mode, other browsers, other PCs, other cables, connecting it on different times, etc. There is not a single thing I haven't tried. (Every single one of these attempts were done while having 50% battery. There’s nothing else I can do, literally — I’ve already tried factory reset several times as well. Do I need to return my device? I'm submitting this post so support can help me. I'm quite desperate, I don't see my issue anywhere on google and I spoke to support via Whatsapp and everything they told me to try, I already had.
V81 Bug? Menu won't appear when turning on Quest 3
Recently got access to the PTC for V81, and all seemed fine. But I turned on my Quest 3 and the menu won't appear at all, even after holding down the right controller button and even testing it with hand tracking... HOWEVER... This issue seems to be hit and miss. When I was ready to give up and do a factory reset, turned my headset on and randomly the menu appeared again. It sometimes disappears if I leave my headset on standby for a while, and sometimes disappears if I turn it off and on, and sometimes just randomly appears. Is this a common bug or does anyone have any potential fixes? I have tried launching games from the app and it did work one time, despite it showing the launch and install on headset, even when the app is already installed. I understand it's a beta and could be a bug but wondering if it's just me. Also, when the menu doesn't appear, if I were to hold the power button, it just shuts down, it doesn't give me the option to reset or anything. Any help greatly appreciated 😁Can't change/edit my Horizon Avatar
Hello, I'm experiencing a frustrating bug in Quest 3: In Horizon Worlds, I can no longer change or edit my avatar (my in-game character)! Even when I'm looking in the mirror in my home apartment, the edit button on the right side of the window doesn't work... nothing happens. Restarting Quest 3 didn't help, and neither did clearing the cache. I've already submitted a bug report several times, but so far, no solution. Have any of you encountered a similar problem, or do you have any ideas on how to fix it? Or do I just have to wait for the next update and hope it works then? Best regards, Tomyi
Gift purchases not sending email codes, money taken, no real support
I’ve tried multiple times to send a game as a gift (to my friend’s email and even my own alt). Each time, the money is deducted and I receive the Meta Horizon Store receipt, but the actual gift code email never arrives. Support has been no help at all — the only answer I get is “wait 30 days for an automatic refund if you can’t find the email.” This is not acceptable when real money is involved and the problem is clearly on Meta’s side. If there is an issue with Meta’s email/SMTP system for game gifts, it needs to be acknowledged and fixed immediately, instead of leaving customers stuck for a month with no product and no solution.Age restrictions. I am over the age of 18.
Age restrictions. I am over the age of 18. For some reason meta will not let me join "Meta World Hardy Spades" it's showing an error message of "You can't visit this world It's rated ages 18+, so you won't be able to visit until you turn 18." I contacted meta and tried to reapply my birth date. It's still not working. Also the meta help is showing an error. The only way I could contact them is through web browser
