Unable to update payout account on oculus developer dashboard
Good morning, I have been trying to update my payment information for 6 days now without success. The response from the update form is "We're having trouble completing your request. Please try again." When creating the account, I already had this type of problem which resolved itself after 3 weeks. After speaking with a chatbot for 3 days so that it did not direct me in any way and did not resolve the problem in any way, the ticket was purely closed without providing a response. It is also now impossible for me to repost a message because it detects that an identical message has already been posted. I can only try again every day to update my IBAN. UPDATE : I don't know how but my iban was changed. It therefore appears that an error message was sent but that the modification was made.No tests initiated for new App Lab build - prevents app from updating for everyone
I uploaded a new build to Oculus Quest App Lab (alpha release channel). Usually, automated testing runs immediately and finishes within a few minutes. Then, the app updates for everyone. However, I am experiencing an issue where no tests are initiated at all. Under "Test Results" it says "No test runs were found to be associated with this build." And under "Build History", it is just blank under "Test Results". This fully prevents the app from pushing to everyone. Because no tests were run, it is stuck on the previous version and the app does not update.
Adding beta users does not give them permission, does not send mail, no way to reliable share access
The dashboard has the ability to add users as beta testers to an app's release channels. However, we found that this only works randomly; sometimes it "just works" as expected, sometimes people get mails, sometimes nothing at all happens. We have not found a reliable way to add people as testers to apps. This is for Quest + Rift.
