BUG: Meta Horizon mobile app "Device locked" pop-up error
So the Meta Horizon app on my iPhone SE (2020) got an update today (v364.0.2.18.265), and now it keeps randomly popping-up the error "Device locked. To allow your headset to share information with this device, put on your headset and enter your passcode." Well, my nearest connected headset doesn't even have a locking passcode set! 😠 Also, we have two headsets managed by the mobile app. The annoying popup doesn't even identify which device it is referring to! 😠 My daughter's headset has a locking code on my primary account, but not on her account. However, it was asleep on charging and too far away, thus appearing as "not connected". So that shouldn't be the issue either. I did a Google search for the above error message and nothing at all was found. Zero. I guess it's a new "thing". Thanks Meta 😠. I tried fully powering both headsets off and on, restarting the phone and logging out and back in to the app, but the bug persists. I've reported the issue to Meta via the mobile app. Anyone else having this issue?
Quest Pro controllers going in sleep mode too quickly
I know this is a feature to try to increase battery life, but Quest Pro controllers goes in sleep mode way to quickly. You just have to not move your hand for a few seconds and they go in sleep mode, which completely destroy the immersion and is a bit unacceptable for this price tag. Actually, the issue seems like that these controllers fails to correctly detect if you are holding them or not, since they don't take into account that you are touching something on the controller (ie the trigger or the thumbrest) before going into sleep mode. In the Quest menu, the ghost hands have the tendency of disappearing (aka the controller thinks you aren't holding it) when not moving them even if you are touching something. This basic functionally Quest 2 and Quest 3/3s controllers correctly execute and they do not go to sleep mode when you are touching something on them.
Gift purchases not sending email codes, money taken, no real support
I’ve tried multiple times to send a game as a gift (to my friend’s email and even my own alt). Each time, the money is deducted and I receive the Meta Horizon Store receipt, but the actual gift code email never arrives. Support has been no help at all — the only answer I get is “wait 30 days for an automatic refund if you can’t find the email.” This is not acceptable when real money is involved and the problem is clearly on Meta’s side. If there is an issue with Meta’s email/SMTP system for game gifts, it needs to be acknowledged and fixed immediately, instead of leaving customers stuck for a month with no product and no solution.
Update installed wrong or bug, fixable or not? (Or refund?)
I recently bought a gunstock. I play a game called ghosts of tabor specifically. When i try to grip the front of my gun with my left trigger, i can't. This is because my left hand is too much to the right. This is caused by an update installed wrong or just a bug that's causing it. I am on meta quest 2. Is this fixable, or do i have to get a whole new headset just for that problem? It is a tracking issue, but i'm just not sure. Any help?Can't change/edit my Horizon Avatar
Hello, I'm experiencing a frustrating bug in Quest 3: In Horizon Worlds, I can no longer change or edit my avatar (my in-game character)! Even when I'm looking in the mirror in my home apartment, the edit button on the right side of the window doesn't work... nothing happens. Restarting Quest 3 didn't help, and neither did clearing the cache. I've already submitted a bug report several times, but so far, no solution. Have any of you encountered a similar problem, or do you have any ideas on how to fix it? Or do I just have to wait for the next update and hope it works then? Best regards, Tomyi
