One Touch Pro Controller Won't Charge
My left Touch Pro controller wont charge, I try to clean the contact patches but nothing changes, I try multiple different outlets but nothing changed, multiple different blocks even though you shouldn't and still its broken, just displays a red dot forever and no haptic confirmation either. No drops or water contact or anything of the such in the past before it happened, it had just been sitting nice and neat in its case. Of course im hesitant to open up my $300 controller that was clearly never designed to be opened, im hoping I dont have to send it to meta and pay more money, what can be done or am i out of luck?
Quest 3 and 3s charging stuck at 0% Fix.
Because meta support won't admit this is a recurring problem, they never tell you the fix. If the headset that is "not charging" shows the battery icon with 4 dots and the 0% text, unplug the charger, attempt to turn on the headset, doing so will finally completely drain the battery. Once the battery is fully drained you can plug the charger back in, the screen should show a battery icon with a lightning bolt in it, completely unique from the normal charging screen. From here the headset should charge normally. This issue is happening because something with the firmware updates has caused a bug where the light sensor randomly decides its going to permanently stay on but also drain an immense amount of power. When the headset dies completely it acts as a hard reset and the sensors are forced off properly. Hopefully this helps someone else out. I've fixed 3 headsets this way.
Meta Quest 3 won't turn on, no charging indicator
Hello, I have the following problem with a Meta Quest 3 headset : it simply won't turn on or respond to anything. The screen is black (turned off, no light), and no charging indicator light up on it no matter what I do. It also hasn't emitted a single sound. When the charging cable is plugged on the side (with the original charger), no light turns on, and only a very very faint electronic sizzling sound can be heard from the USB-C port. When I connect the charged Elite strap with battery to the headset, the charging light of the extended battery briefly turns orange for a second, then turns off. And the same small sizzling sound can be heard from the USB-C port on the side. What I have tried : - Charging for 2h the headset through the battery extension and trying again. No response. - Charging overnight the headset directly and trying again (despite there being no light indicator on at all). No response. - Pressing the Power button for 30 s. No response. - Pressing both Power button and Volume down button for 30s. No response. - Checking the detection sensor behind the (original) cover, nothing abnormal. Essentially, it seems bricked, and for the moment I have no idea what might have had caused it. What can be done? Thanks in advance.Quest 3 Backlight Flickering When Charging Off with Original Charger - Persistent Bug Since v74
The latest Quest 3 system has a backlight flickering issue when charging with the original charger while the device is powered off. This issue was first reported on forums after the v74 system update. After investigation, it was found that first, the issue does not occur when using non-original chargers. Second, the flickering frequency decreases as the battery level increases: it flickers about every 30 seconds when the battery is around 20-40%, increases to about every minute when the battery is 60-70%, and most likely stops completely when the battery is above 90%. It is preliminarily judged that this issue may be a system-level bug where the charging protocol negotiation with the original charger accidentally triggers the screen backlight controller. The temporary solution provided by customer service is to charge the device in sleep mode by short-pressing the power button, which has been tested and indeed no longer causes the issue. They explained that the system has more stable backlight control in sleep mode. However, after my inquiries and searches across the internet, very few people have reported this issue. Is this a hardware batch difference problem? Secondly, I hope that official personnel will pay attention to this issue and fix this system problem as soon as possible.Quest 3 Backlight Flickering When Charging Off with Original Charger - Persistent Bug Since v74
I am writing to report a persistent software bug that has been affecting the Meta Quest 3 since the v74 system update, and which still exists in the latest Meta Horizon OS version as of May 2026. Bug Description When the Quest 3 is completely powered off and charged using the original Meta 18W PD charger, the headset's display backlight will flicker briefly at regular intervals. This issue does not occur when using any third-party USB-C PD charger. Detailed Observations - The flickering frequency decreases as the battery level increases: - At 20-40% battery: Flickers approximately every 30 seconds - At 60-70% battery: Flickers approximately every 60 seconds - Above 90% battery: The flickering almost completely stops - The charging indicator light on the side of the headset remains solid orange (charging) or green (fully charged) throughout, confirming that the charging process itself is functioning normally. - The issue does not occur when charging in sleep mode (short press the power button instead of fully shutting down). Preliminary Analysis Based on extensive testing and community research, this appears to be a system-level bug where the power management module incorrectly sends a brief wake signal to the display backlight controller during periodic PD protocol renegotiations with the original Meta charger. Third-party chargers do not support the exact 9V/2A PDO (Power Delivery Object) that the original Meta charger uses exclusively for the Quest 3. Therefore, the system falls back to a generic charging mode that bypasses the faulty protocol negotiation logic. Official Response Received I have contacted Meta customer support regarding this issue. Their only suggested workaround is to charge the headset in sleep mode instead of fully powering it off, which they explained works because "the system has more stable backlight control in sleep mode." This workaround has been confirmed to be effective. Outstanding Questions 1. Hardware Batch Variation Concern: After extensive searching across multiple forums and communities, I have noticed that relatively few users have reported this specific issue. Could this be related to hardware batch differences in either the headsets or the original chargers? 2. Official Recognition and Fix Timeline: While customer support acknowledged the issue, there has been no official public acknowledgment from Meta's engineering team, nor any indication of when a permanent fix might be released. Request I urge Meta to prioritize investigating and fixing this long-standing software bug. Although it does not affect the core functionality of the device or damage the hardware, it is an annoying and unnecessary issue that has persisted for over a year across multiple major system updates. Thank you for your attention to this matter.
Quest 3s won't charge unless powered Off
I have spent the past few months noticing that my Quest 3s will not charge unless the Quest 3s is powered off. I finally decided to contact Meta Support and dealt with one of the rudest Customer Service Representatives I have ever had the dishonor of dealing with. I tried a Software Update, Factory Reset, Boot load, etc. I tried every option from Forums or other Social Media locations. The issue started after a Firmware Update after my 1 Year Warranty expired. So, naturally I bring this to this person's attention and instead, I get told that I can purchase a replacement. I ask to have my ticket escalated, but I'm told that can't be done because it isn't an issue worth escalating. So, an issue brought on by a Meta update can't be fixed because it's outside of my warranty and the ticket can't be escalated? Has anyone else dealt with your Quest not charging unless powered off? If so, how were you able to fix, if you could? Thanks everyone,
Meta Quest 3 Black Screen After Logo and Firmware Arrow
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.
Meta Quest 2 Issues
I'm having issues with my Meta Quest 2 not powering on, when plugged in the device only pulls power when the power button is held, and still then the light on the side simply flashes red. I haven't used the device in about 5+ months so I am assuming the battery is completely dead. After doing some research and trying all publicly available methods of fixing the issue, I have come to the conclusion I might need to contact support however I am now having issues doing that as when I attempt to enter my serial number (which is written both in the controllers and the side of the headset) it simply rejects it and says that product isn't found, I have attached images showing this. I am also 100% sure I am entering it correctly as I have even attempted to scan the QR code on the device and copy the text directly from that. I am unable to access the email linked to the device so I am now wondering if I am just left with an expensive paperweight. Any help would be appreciated with this as It's becoming increasingly annoying especially when I am completely unable to contact support. Thanks in Advance!
META HORIZON!!!!
META, please add anti-theft protection and device location search, as devices are often stolen and we can't find them ourselves. And you, a giant company, can't ensure the security of your device. My glasses were stolen. My account is on it, and I can see when it's online. I can't do anything about it, except offer a reset. It would be better if you could help me find its location!
