Meta Quest 3 Black Screen After Logo and Firmware Arrow — Hundreds of Us Have This Problem
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. This problem has affected hundreds of users across multiple platforms, including Meta’s own community forums, Reddit, and Discord groups. Everyone describes the same sequence: Meta logo, firmware arrow loading, then a permanent black screen. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.951Views4likes9CommentsRMA woes
I want to be transparent, Meta are aware of this issue and are "investigating" but I wanted to post here for visibility. I'd also like to state this might not all be Meta's fault. Also, long post, sorry... 6 days ago, after the v85 update, I plugged my Q3 headset in to charge, original adapter, original cable in the wall socket. No charging light, so I popped the headset on to see if the battery icon was showing the symbol for charging, it wasn't. I grabbed the end of the usb cable to unplug it and it burnt my finger and thumb. On further investigation, the usb socket on the headset (middle rectangle with pins) was melted. I'm just lucky I noticed it wasn't charging in the moment and was able to remove the cable so quickly. Got in touch with Meta, started a return, got my labels, all good, smooth sailing. Printed them and arranged for collection 3 days later, took the day off work to make sure it was collected and DHL picked up my parcel. Next day the parcel comes back to me because there in no hazardous label on the box? Talked to meta and DHL for a few hours sharing screenshots between each company (I just wanted to get to the root cause of the return) DHL said it's because meta have stated on the waybill that meta produced there contains lithium-ion batteries inside, which would then require a hazard label. After advising DHL there is only 1 battery for the headset in the parcel, a hazard label won't be required, but the waybill will require editing. Advised Meta of this and got another return label - with the exact same wording on it which was the reason it was returned to me initially... Forwarded this to DHL who said it shouldn't be an issue, they copied in the depot who would receive it and advised it will be fine, they edited the waybill on their system, and when they receive it, just print the new waybill and process it. So, I arranged another collection, for yesterday (another day off work to make sure the headset is collected)... I get a notification, same night that it's being returned to sender again due to, yet again, no hazard label. Contacted Meta, advised them and now their team is looking into it with currently no ETA on a response. I feel like I'm going to be perpetually stuck with a dead headset and it just going on a nice day trip a few times a week. I find it hard to believe that this is the first headset in the UK that's been returned. So how is it other headsets have made it back the the quest 3 graveyard? Or why is it mine is the exception? Maybe I'm not, anyone else out there with nightmare return stories? Just noticed a similar post here - https://communityforums.atmeta.com/discussions/OtherTroubleshooting/uk-return-customer-service-nightmare-due-to-conflicting-advice-on-dhl-labelling/1366681 Does Meta need to change their policy here? Just either change their waybill description or supply a hazard label? Or does DHL require more training? Both? Thanks for reading & keep your fingers crossed for a quick(ish) resolution. EDIT - I HAVE A RESOLUTION - BUT META WON'T HELP! I contacted DHL and they advised if I provided them the returns label and waybill from Meta, they would edit it so it was fit for shipping and send it back for me to attach to the parcel. Told Meta this and they will not print me another waybill and shipping label because the case was escalated, now I've been told to wait for the team who has the escalation to contact me, and there is no ETA! Even though, I have an immediate resolution. QUOTE FROM DHL - In that instance we don’t need the “Lithium Ion Batteries in compliance with Section II of PI967” be declared, it’s moot given it’s moving by road & only contains the 1 battery powered device. META - if you read this, stop adding the above to your parcels, it's not required and only causing issues! I'm so frustrated by all of this!339Views2likes42CommentsA strange white light came on while my Quest 3S was charging.
Hello, everyone! I have a question about my Meta Quest 3S. Tonight, I put my headset on charge because I noticed that the battery was low, but I also noticed that after a while, the charging indicator light changed from orange to white and the lenses activated. Not knowing what this meant, I got a little worried about the health of my headset, so please, can anyone give me some answers? Thank you! (:Solved152Views0likes15CommentsHELP ASAP My meta quest is stuck in a boot loop
Hey Guys, For some reason my meta quest is stuck in a boot loop and tried everything even factory resetting and trying to side load update but nothing works. I’ve also contacted Meta and they said I could buy a new one, but I don’t want to waste another $100 for another headset so what should I do?35Views0likes1CommentQuest 3 Not charging or Charging Slowly
Hello, As the title says, My quest 3 appears to not charge or charges slowly. Some Back Story I ordered my headset from Currys which is a UK Tech store and have their care and repair; I have had this device for about 9-10 months. As I use the headset for long periods of time, it is connected to a charger a majority of the time, except when I use it to walk between the room with my pc and the room where I use VR. I recently had to get a better, Higher wattage charger; Namely 35W; The cable I use can support up to 60W of power. The reason for a different charger is simple, the Quest 3 one is short and lacks the proper power output for when I need to charge and game at the same time due to the headset reporting slow charging. For reference, I was playing VRChat through Steam link to my PC, I ended up falling asleep due to how exhausted I was due to the flu (Rare this happens), The cable was still plugged in to the port. However, When I checked the battery percentage it was at 5% and had powered itself off. The charger I have is an Anker 6 port charger dock with 1 USB-C port being able to kick out 35w of charging. What's now happening I previously used the quest link feature with a cable from a well-known company that supports charging and playing at the same time, This stopped working aswell. Any charger that gets plugged into my quest become un-usable for other devices such as my phone which reports issues with charging; This brings me to the conclusion that there appears to be a fault with either the charging ports and battery shorting cables OR I'm just really unlucky with cables. The headset seems to report charging and then not charging from a brand new cable aswell. I am curious if the USB-C port has become dislodged or a connection inside the headset has become worn. What I've tried, headset-wise I've done a complete shutdown through the headset by holding the power button down completely. I've checked for any updates - No updates needed I've checked the port itself and can't see any dust, lint or debris inside the port or the chargers I've checked settings to make sure the "Power device when charging to install updates" is turned off. I have not done a complete factory reset. My question is: With the few reports from people with a similar issue, is this a software issue where the headset's battery management has a bug in or is this a hardware issue? I plan to potentially take this into the store for them to take a look. Any advice would be greatly appreciated; I am sure that having the headset on charge shouldn't necessarily cause issues, as I'd expect the software to stop charging to deplete the battery slightly before allowing charge.Solved214Views0likes4CommentsDropped meta quest 3 and can’t turn on
I dropped my meta quest 3 and I couldn’t turn on cause when I did after 10 seconds it just shut down and I took it to a repair shop and they said they couldn’t fix it now I can’t turn in on and when I charge it it justs shoots air in and out every second if you need what’s the problem with the hardware is please tell me maybe I can fix it78Views0likes5CommentsHeadset caught on fire while charging
hed my headset for quest 2 placed on a charger, walked away while it was charging in my kitchen, came back to find it was on FIRE in the socket of the headset and melted the headset, almost causing my home to catch on fire. while burning up cable to i have pictures of the after scene but dont know how to publish with this post349Views0likes19CommentsQuest 3 No Longer Charging / Holding Charge
My Quest 3 that I got in early December spontaneously stopped receiving or holding a charge to its battery. I use BoboVR accessories and have two spare batteries, the batteries do not charge the headset any more. Plugging in the headset onto its charger that it came with doesn’t charge it. I have checked that the charging cable is functional, as is the adapter it came with - still no luck. I have tried factory resetting the headset, but it has since died and I cannot get the menu to pop up. Looking in the Meta Horizon App hasn’t aided me either. Was there a bad update that rolled out and hurt the battery? The primary thing I use it for is VRChat. I kept out unplugged when not in use or when it was on low battery, but otherwise primarily used the BoboVR batteries to extend uptime as instructed, for roughly 3-6 hour intervals. I still have the warranty. Should I send it in to be fixed?46Views0likes1Comment