A strange white light came on while my Quest 3S was charging.
Hello, everyone! I have a question about my Meta Quest 3S. Tonight, I put my headset on charge because I noticed that the battery was low, but I also noticed that after a while, the charging indicator light changed from orange to white and the lenses activated. Not knowing what this meant, I got a little worried about the health of my headset, so please, can anyone give me some answers? Thank you! (:
HELP ASAP My meta quest is stuck in a boot loop
Hey Guys, For some reason my meta quest is stuck in a boot loop and tried everything even factory resetting and trying to side load update but nothing works. I’ve also contacted Meta and they said I could buy a new one, but I don’t want to waste another $100 for another headset so what should I do?
Dropped meta quest 3 and can’t turn on
I dropped my meta quest 3 and I couldn’t turn on cause when I did after 10 seconds it just shut down and I took it to a repair shop and they said they couldn’t fix it now I can’t turn in on and when I charge it it justs shoots air in and out every second if you need what’s the problem with the hardware is please tell me maybe I can fix itHeadset caught on fire while charging
hed my headset for quest 2 placed on a charger, walked away while it was charging in my kitchen, came back to find it was on FIRE in the socket of the headset and melted the headset, almost causing my home to catch on fire. while burning up cable to i have pictures of the after scene but dont know how to publish with this post
Quest 3 No Longer Charging / Holding Charge
My Quest 3 that I got in early December spontaneously stopped receiving or holding a charge to its battery. I use BoboVR accessories and have two spare batteries, the batteries do not charge the headset any more. Plugging in the headset onto its charger that it came with doesn’t charge it. I have checked that the charging cable is functional, as is the adapter it came with - still no luck. I have tried factory resetting the headset, but it has since died and I cannot get the menu to pop up. Looking in the Meta Horizon App hasn’t aided me either. Was there a bad update that rolled out and hurt the battery? The primary thing I use it for is VRChat. I kept out unplugged when not in use or when it was on low battery, but otherwise primarily used the BoboVR batteries to extend uptime as instructed, for roughly 3-6 hour intervals. I still have the warranty. Should I send it in to be fixed?
Meta Quest 3 Black Screen After Logo and Firmware Arrow — Hundreds of Us Have This Problem
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. This problem has affected hundreds of users across multiple platforms, including Meta’s own community forums, Reddit, and Discord groups. Everyone describes the same sequence: Meta logo, firmware arrow loading, then a permanent black screen. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.Black Screen of Death
Hi yall. My son's Meta Quest 3s crashed the other day, and since then, I have been following all the Meta steps to try and fix it. Unfortunately, I've exhausted all troubleshooting, rebooting, sideloading, and even factory resetting the device to no avail. I've tried the last step, which is contacting support, yet when putting in the serial number, "apparently" support isn't available for said device... I'm at my wits' end. A little context. This started on December 31, but I was able to fix it by charging for a couple of hours, and then all was grand. However, as of Jan 1 (AM), the same thing happened. Sometimes you can see the room, and then it flashes, and the black screen of death appears. I've tried EVERYTHING now... I'm going to assume this is a software issue, as if it were a hardware issue, I shouldn't be able to see the room now and again. Urg, kids had it just over a year, so the warranty is no longer in play. Any help that isn't mentioned on the META site would be appreciated. Thanks.
