Quest/Meta Account Permanently Disabled After Apparent Compromise ++ No Appeal Path Available
Hello everyone, I’m posting on behalf of a member of our Ghost of Tabor community who appears to have had their Meta account compromised before being permanently disabled. The user suddenly lost access to their Meta/Quest account and now cannot access their purchased VR content or properly use their headset. The system currently states the account is permanently disabled with no meaningful review or appeal option available. What makes this especially concerning is that security/session logs later revealed unauthorized activity originating from Ho Chi Minh City, Vietnam, which does not match the user’s actual location or normal usage history. We have screenshots showing unexpected API/mobile session activity and foreign login/session locations shortly before the disablement occurred. This appears much more likely to be a compromised account or stolen session/token situation rather than intentional misconduct by the account owner. The affected user is a positive member of the VR community and helps mentor newer Ghost of Tabor players, so this situation has been devastating for them. We are respectfully asking: Is there any way to get this case reviewed by an actual human? Are there escalation paths for compromised Quest accounts that become permanently disabled? Has anyone here successfully recovered an account in a similar situation? Any guidance would genuinely help. Thank you, DonZzzilla Image of unusual activity (First IP address is friend's which i've obscured):
Removal of the option to disable Double-Tap Passthrough is causing serious issues for VR arcades
Hello,I own a VR gaming center and we use multiple Quest headsets for customers. After the system updates released around October, the option to disable the Double-Tap Passthrough feature was removed from the settings. This change has created a serious problem for VR arcades like ours. During gameplay, customers often adjust the headset strap or accidentally touch the headset, which triggers the double-tap gesture and activates Passthrough. When this happens, the game immediately gets interrupted and the player is pulled out of the experience. For a home user this might not be a big issue, but in a commercial VR gaming environment it causes a lot of frustration for players and negatively affects the experience we provide to our customers. Previously, there was a setting that allowed us to disable this feature, which worked perfectly for our use case. Since it was removed, we have been experiencing frequent interruptions during gameplay. I have already contacted Meta support and submitted bug reports about this issue. I was informed that the feature is currently unavailable in the latest software version, but I would like to strongly request that the option to disable Double-Tap Passthrough be restored in a future update. Many VR arcades and commercial setups rely on stable, uninterrupted gameplay, and having the ability to disable this gesture is extremely important for our businesses. Please consider bringing back the option to disable Double-Tap Passthrough in the system setting ble-Tap Passthrough in the system settings. We've been suffering for 5 months now. I mean, it could simply be put in the settings to give users the freedom to choose whether to enable or disable it. Thank you.
