PTC v2.1
QUEST 2 UPDATE YESTERDAY EVENING THEN SHUTDOWN 100326 STUCK IN BOOT LOOP TODAY UPON NEXT BOOT. META OS LOGO AND PARTIAL BOOT SOUND. TRIED POWER HARD REBOOT. TRIED POWER PLUS DOWN VOLUME OPTION FOR SHUT DOWN AND BOOT. TRIED SIDELOAD UPDATE VIA SOFTWARE UPDATE TOOL V2.1. INSTALLED UPDATE GOT SLIGHTLY MORE OF THE START UP SOUND BUT STILL BOOT LOOP. TRIED UPDATE AGAIN BUT NOW FAILS. HAVE NOT FACTORY RESET YET FROM POWER VOLUME BOOT MENU. NOT SURE WHAT SOFTWARE VERSION IT UPDATED TO BEFORE BOOT LOOP STARTED, PRESUME LATEST BUT NOT SURE IF WAS EIGHTY FOUR OR FIVE OR 2.1 AS FROM THE UPDATE TOOL.Solved34Views0likes1CommentMeta Quest 3 Black Screen After Logo and Firmware Arrow — Hundreds of Us Have This Problem
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. This problem has affected hundreds of users across multiple platforms, including Meta’s own community forums, Reddit, and Discord groups. Everyone describes the same sequence: Meta logo, firmware arrow loading, then a permanent black screen. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.928Views3likes9CommentsQuest 3 is stuck on a repeated loop of USB update screen
So i started up my quest 3 and it was on the USB update screen after factory resetting it, and it wouldn’t get out of it even after clicking factory reset and boot headset. I also tried a hard reset but all it does is turn the headset on and off quickly. How do i fix this????16Views0likes1Commentquest 2 headset stuck installing software update 1 of 2
I factory reset my headset after having the same issue of not being able to connect to steamvr/airlink. The buttons existed, in the steamvr window to be able to connect, but it was in a loop of forever "trying" to connect. So i looked up online and did a bunch of troubleshooting and after nothing else worked, I decided to factory reset my headset for the third time whilst dealing with the issues. Afterwards, I am now dealing with another issue during setup. I log into my wifi, and before its able to let me access anything on the quest, it gets stuck installing 1 of 2 software updates and makes no progress. I have waited two days while leaving the headset charging. I have looked online and all ive found is meta can help force an update, but any time I try to use my link cable to update it, it shows up with an error message that, from memory, says "adp error" or something of the sort.21Views0likes0CommentsQuest 3 stuck in an update boot loop
I own two Meta Quest 3 devices with Meta Warranty Plus coverage. I am experiencing the endless boot loop with one of the devices as described in the following threads: https://communityforums.atmeta.com/t5/Get-Help/QUEST-3-STUCK-ON-LOGO-AND-DOESN-T-START-UP/td-p/1111493 https://communityforums.atmeta.com/t5/Get-Help/My-Quest-3-is-stuck-in-bootloop-with-Turining-META-logo/td-p/1113431 https://communityforums.atmeta.com/t5/Get-Help/My-quest-3-won-t-launch-and-will-only-display-the-meta-logo/td-p/1138261 To summarize: After power up, device displays "disk" logo with down arrow and green progress bar After progress bar completes, meta logo appears, spins, fades, and repeats endlessly (have left device plugged in overnight with no progress) Video of the above taken by my phone of my headset is posted here: https://youtube.com/shorts/qpD6hcmvSXw?feature=share In answer to commonly requested questions from similar threads: The issue began on 2024/02/12 at approx 8 PM EST. The headset had been successfully paired with the Meta Quest app on my phone and had been in use since mid-January 2024. The headset had previously updated apps. I'm unaware if the OS and / or firmware had performed any updates. No error messages have been displayed, only the behavior as described and linked in video above. All accessories have been removed from the headset. Headset was fully charged when the issue began, has been allowed to fully discharge, and has fully charged again (LED is green). Issue persists. Two factory resets have been performed via power button and - volume key combination. Issue persists immediately after the reset with no successful boot. Headset was purchased directly from Meta in January, has had no other owners and has been used with care and stored in appropriate conditions free of sunlight, excessive heat, etc. I own the original device box with barcodes and serial numbers. Please advise of steps to have this issue rectified.Solved26KViews3likes75CommentsMeta Quest 3s not loading up
My quest 3s boots to Meta logo, then a black screen. Controllers vibrate continuously. Factory Reset does did not work. It randomly turned off and started doing this. My research tells me it is a firmware issue after the update. The problem is the serial number for some reason is not linked an account, so I am unable to get in touch with anyone how to resolve this issue.53Views0likes2CommentsQuest 3 is blank after starting
I have tried everything i know to resolve this. Soft reset (press power button) Hard reset (press and hold power button longer) Reboot from boot up menu (power + volume) Factory Reset Switch boot start place (both A and B) Cleaned all sensors (inside and outside) It has been charged and was at around 80% while doing the above. The machine powers on and you see the logo, after the logo disappears there is nothing on screen. There is a sound like it powers on and the controllers will vibrate but not register. If i hit the power button quickly 2x i can get the remotes to register and be visible on screen. If the remotes are visible, when i hold the power button i will get the menu to power down, cancel, or restart. If the remotes are not visible, that screen will not show and the power button has to be held to turn it off. The buttons on the remotes don't do anything outside of allowing selection on the power down screen. Holding any of them does nothing. The volume up and down will show when pressed along with the scroll for the lens distance. Outside of that its all blank. After the reset, nothing shows up to set it up. Could use some help on how to proceed. Item is past warranty.217Views1like7CommentsMeta quest 3s stuck in usb update mode
hi good afternooon, irecnetly updated my son's meta quest 3s and during the update the device crashed and reset, this led to the device being corrupted and now stuck in usb update mode, out of all the options that are available nothing works about from device info, when ever i press factory reset or power off the device or boot device it just flashes screens and reloads the USB Update mode again, even when i plug it into my pc to use the update tool provided on your website, my pc isn't picking it up due to it being stuck iun this boot mode, is there anyway i can fix this issue my self??? i look forward to hearing from you Brad316Views0likes16CommentsQuest 3 Left controller wont update
It was working fine and then stopped. It tried to do a firmware update and it will make it to 66% and then reset, does this 3 times and then fails. Tried all of the “fixes” I.e. unpair, factory reset, batteries, but it will not work. Any other solutions??Solved24KViews2likes49Commentssoftware issues
Hi I have tried everything sideload update 3 times factory reset 3 times etc etc Meta Quest 3 is stuck on the startup logo no sound no white lights have also tried forced boot several times is stuck on the startup logo sometimes the logo disappears and there is only a grey light in the lenses The quest has also disconnected from the app it won't pair again is there any way to fix this41Views0likes4Comments