Quest 3 Buyer Beware
I was very excited when I bought the Meta Quest 3. The games are excellent, Virtual Desktop worked well, and overall the experience was genuinely impressive. Unfortunately, just 2.5 weeks after the one-year warranty expired, the headset suffered a non-recoverable hardware failure. Based on extensive troubleshooting with Meta Support, the internal flash storage appears to have failed or become corrupted. Factory resets, recovery mode, and all supported repair options were attempted but the device could not be repaired. I requested a courtesy warranty exception given how close this was to the warranty expiration and the fact that this was clearly not misuse or user error. After much back-and-forth with Meta Support, they refused. The only option offered was a refurbished replacement for $360, with a very limited warranty. This experience significantly changed my view of the product and Meta's support policies. The Quest 3 is impressive when it works, but Meta does not meaningfully stand behind the hardware outside of a very strict warranty window, even in cases of premature failure. BUYER BEWARE. If you choose to buy this product, I strongly recommend purchasing it from a retailer like Costco that has customer-friendly return and replacement policies, because Meta itself clearly does not value its customers and will not make you whole once the warranty expires.
Loud, long beep from my Oculus Quest
Hello. I couldn't seem to find much content on this issue online, so I'm looking to discuss it here. I bought this second-hand Oculus Quest from someone that has been using it until recently around mid August, and have been using it for development in my research. I would spend around 8 hours developing per day, and I did notice that the headset would get hot sometimes. A few days ago, a system alert notifying that the device's fan wasn't working properly. I was worried about it so I stopped using it for long hours at the time, but when I turned the headset on and tried putting on my head, it made this loud, singular beeping noise that never seemed to end. The sound stopped when I turned the headset off. After a while, I turned the headset on and it didn't make any noise, but I was too scared to put it on my head, so I just turned it off again. Is this headset dangerous to use? Can I still keep using it? I'm really troubled on this because my project with a deadline will really be stuck because of this problem. I would be thankful if even just one person would reply to this T-T