How to get a real person
I've spent nearly 2 hrs trying to set up my daughter's quest, which she has had for over a year now. As much as this headset costs, and how 'big' of a name 'meta' is, I'm not understanding why this needs to be so complicated. I set it up previously, and the account was scheduled for deletion, and meta/fb is getting my accounts mixed up and now I can't access my secondary account. All the issues I'm having are complex within themselves, and I'm sick of trying to figure it out. ISSUE # 1 Meta allowed me to create an account under the email I want to use (lets call it secondary), but when I try to log into facebook with that email it's saying there's no account associated with that email. I've had this fb account for years, the image on meta is what my profile picture is ( a picture of my daughter as a baby nearly 10yrs ago smh). Facebook wouldn't allow me to delete this account (years ago) so it's just been there for years not getting used. ISSUE # 2 Diving deeper into issue: I have a facebook account, let's refer to it as my primary acct. this account holds ALL of my business assets and my personal account, business pages, ect. It is tied to an email I no longer have access to, and facebook won't let me delete it. I just added the secondary email I want to use, and it allowed me to. ISSUE # 3 Now, when I used the secondary email to create meta account (the new one), I thought it would be for log in purposes only. For reference> ladyscarface.... is the acct that I initially set up on the quest when my daughter got it whenever that was over a yr ago... i thought it got deleted, as i saw in old email that it said I had until march of 2024 to resolve it. it's still there, and it is attached to my primary fb acct. So when I used to secondary email it was tangled up between the two facebook accts. so now, the new meta acct I have created (not ladyscarface), is attached to the fb acct I can't access all of a sudden, and ladyscarface is still attached to my primary fb acct. ISSUE # 4 I want the new acct. to be attached to my primary fb acct. when I am in the meta app and it says I need to complete my profile (it asks for first, last name, and email) it won't let me move forward as it keeps saying that I need to delete an acct from accounts center, but it won't let me. it does this for both the new acct I created today, and the old one (ladyscarface) there are SEVERAL other issues, and I'm sick of googling, reading articles that don't fix or describe my issue. I need to speak to a real person to fix my facebook accounts, this meta horizon non-sense, and email issues. I need the email used for my primary acct removed permanently and deleted (since I no longer have access to it), I need secondary fb acct deleted, so I can use the secondary email as my primary email/login, and to hopefully fix ALL the issues I'm having with setting up this acct. I'd also like to file a grievance because REAL help from a live real person should be readily available.
Can't Install Update 78.1028 – Request Help
I'm having trouble installing the latest update 78.1028 on my Meta Quest 3S headset. Every time I try to install it, I get a message telling me to restart my headset in order to complete the update. But when I do, the system tells me again that I need to install the update. It's stuck in this loop and I’m unable to move forward. Can you please help me fix this? Thank you!SERIOUS ISSUE Quest Pro not Casting and I'VE DONE EVERYTHING!!
Please don't skip this isn't your run of the mill I can't get this going post. I have been working in and using the developer hub for along time and I CAN NOT GET AN ANSWER FOR THIS ISSUE! Long story short I can not cast through the Quest Pro on MQDH. When I try to cast I get the same error listed below. This used to work fine, it also worked on my laptop, now it works on neither. Also when I try to record it says the "display is off ...it's not. A few others have reported this issue with NO RESOLVE. I've tried everything, factory reset headset, factory reset PC, everything is updated, tried rolled back version of MQDH ETC and still not dice. It works fine with my Quest 2, I can also cast with the Quest Pro through sidequest AND the oculus casting website no problem but you can not record quality mixed reality content so they are worthless. This is only an issue with the MQDH and only with my Quest Pro. I'm not sure if it is the root cause but "allow usb debugging" does not pop up when I plug the pro in but it does when I plug the Quest 2 . I've been at this for weeks with no help! Everything is correct, developer mode, my developer mode account. I've tried turning developer mode on in of while the app while in the headset. I've tried different cables, different pc, even different operating systems and it STILL it refuses to work and it used to. I've toggle usb displays and developer options in the headset etc. Once again I'm not sure if this is the cause but it's the only thing different between the Quest 2 and Quest Pro when trying to cast. The worst part is it used to work, I didn't touch the headset for a month and now this.Rotating child of held object using hand tracking
Background: I am attempting to create a rubiks cube that is interacteable with the quest's hand tracking The issue i am having right now is that the OneGrabRotateTransformer that constrains an to only a rotation in one axis does not seem to work when the object is a child to an other object that is being moved. The setup i have right now is: A cube with a grabbable and handinteractor. Another cube is connected to this cube as a child, with a grabbable, handinteractor, and a OneGrabRotateTransformer that is plugged in to the grabbables "one grab transformer" input. Grabbing the child cube and rotating it works exacly as expected if the parent cube is not being held. But if i try to rotate the child cube while holding the parent cube with my other hand, the rotation axis goes absolutely bananas, and will rotate in all sorts of random directions. Has anyone implemented this type of interaction before, or have any input on what might be going wrong? There is frustratingly little documentation about this (meaning, absolutely zero mentions about OneGrabRotateTransformer anywhere at all), so I am a bit stumped on how to continue with this for now
Receiving UDP Multicasts on Oculus Quest
Hey everyone! I am developing an application that supports local multiplayer between multiple Quests and Windows PCs. For discovering available Sessions the host sends a UDP multicast over the network. Those multicasts are then received by other clients and they hereby know the host's IP address. The discovery works completely fine between Windows machines and when hosting on a Quest and joining from Windows. However, when hosting on Windows and trying to join with a Quest the multicast is not received on the Quest and I am not able to join the session. Searching the internet for my issue I discovered 3 possible reasons why this might be happening: 1. Setting up necessary Android permissions for the application 2. Acquiring a MulticastLock to allow Android to process incoming multicast packages 3. Apparently some devices are not able to receive multicasts at all. I already tried the first two reasons, but unfortunately I wasn't able to solve the problem. Has anyone been able to receive multicasts on the Quest and point me in the right direction on how to achieve this?
