Developer Mode Issues Update
Hello everyone, Thank you all for your reports and your patience on this issue! In regards to developers being unable to enable Developer Mode in the Oculus app, a new update has been pushed to fix the issue. Please update your Oculus app to the latest version (as of the date of this post) and try enabling Developer Mode once more. Update 11/8: The fix pushed to the latest App Update does not seem to have fixed the issue for all developers. At this time we are re-opening the issue and will update this post as well as this forum thread with any relevant details. In the meantime, many of our awesome developers have shared that verifying using a Credit Card allowed the Developer Mode option to appear. Update 11/15: We have received reports that this issue has been fixed for most developers experiencing this issue. Please log out and log back into your Oculus app and try enabling Developer Mode once more. If you still experience the same issue, please reach out to our team at https://developer.oculus.com/support (click "Contact Us") and we'll dive deeper.
Arc A770 is an "Unsupported GPU", the recent update prevents connecting with the PC.
I have an Arc A770 and the most recent Oculus software update has code that actively prevents connecting via link cable and air link because the GPU is "not supported" (it did before the update). My day job is a VR developer, my headset no longer connects to the PC, and I have several VR projects that are on indefinite hold because of this. This is a massive issue for me and anyone else (gamer or developer) who has an Arc GPU so I don't know why this was considered a good idea.
Please let us developers access the cameras
Please permit us developers access to the cameras/pass through texture/mesh. We can make cool mixed reality apps with that. Privacy is not an issue because you can implement a permission that asks the user if he allows it. Many big companies do it like this. Like Apple/Google lets developers access the camera of a smartphone. What is the real reason why you don't let us access the camera?Obtaining User ID issue after v59, still works on v57-
We cannot obtain Oculus Platform UserIDs on headsets running software v59. Unity integration Oculus.Platform.Users.GetLoggedInUser() returns a user object with an ID of 0. Headsets on earlier software versions (v57 and below) can successfully obtain the User ID. We have access to necessary Platform Features through the meta developer dashboard.
Preview Apps Not Appearing
I recently got an invite email from my employer to install a pre-release version of a game we're working on. I clicked the link in the email, which took me to a login page. Upon logging in, I was taken to a page that said "Congrats! You can now find your preview in the My Preview Apps section in the Oculus App." The only problem is, if I go to the My Preview Apps section, it's empty. All it says is "You currently do not have any preview apps." I tried chatting with Customer Support, but they were very unhelpful and said there was nothing they could do as it wasn't an official Oculus app. Would anyone know how to fix this issue? I need to be able to play the game for work purposes, so being delayed like this isn't great. Thanks!
App unreleased and we can't release it again
Hi all, We are developers of Shave&Stuff (ID 7532973430077887) and we are desperate, because our app was unreleased on Aug 17, whereas there was a true hockey stick growth during the days before. We didn't receive any email from Oculus explaining the issue and we do not know why the app was unreleased. We tried uploading a new build yesterday and the same issue remained. The Release bar shows the scheduled release is July 26, when it was originally released, and the Submission button is inactive. We sent email to submissions@oculus.com 2 days in a row, but didn't get a response. There are lots of worried players, who send us messages on SideQuest and we also received a message from SideQuest saying they will promote us on their homepage, but there's nothing to promote because no one can download the game. And we're also presenting at gamescom next week. Can someone from Oculus team help us please and did any other developers have a similar issue? Thank you!NOTICE: Issues affecting build uploads and various services (07/03/19)
We are currently experiencing issues affecting various platform services. Our engineers are aware and currently working to fix these issues. In the meantime, please refrain from uploading any builds to your dashboard. We ask for your patience until this time.Publishing on AppLab it's Impossible and this is hurting our Job
We had out Binary Reviewed, and was asket do modify our Meta information. We modified the Meta information, submitted, and then after a month and a half waiting we had the SAME BUILD rejected because of the problem with IP Infragment (I'm the director of the VR project, there is not even a pixel that it's not made in out office). We made clear that in a Disclaimer, Resubmitted, and now we are still waiting. The first submission was in 20 of January. We are in April and we are still waiting for a review that makes sense. This is hurting our job and wasting our time, can't publish for our client, can't publish for ourself. It's far from a company that is committed on the Business side of the VR. If someone read this, our app ID is 5170670969616250, if someone from Meta read this (LOL). You literally published something called "the unity Cube" on AppLab but not our App. This is insane. And Sad.
can not "Create Organization"
Hello, if i follow your process to https://developer.oculus.com/oculus-start/apply/ and try to create Organiaztion it shows "Unable to Load Content Check your URL and try again." if i try https://developer.oculus.com/manage/verify/ to "Verify Your Oculus Developer Account", i have to add Credit Card set up two-factor authentication. I have tried both without success. The Credit Card Information wont save and the two-factor authentication is set up but is not recognized by this site. Any help would be appreciated, best regards
