Meta Link freezes after a few seconds
After installing latest Meta Horizon Windows app update (85.0.0.239.552), the display inside headset freezes (sometimes goes black, similar to when proximity sensor kicks in, but while still wearing VR headset) after a few seconds after establishing cabled link (official 5m cable). Have to restart PC and re-establish Link to get it to work again, but then same happens after a few seconds. Can still hear audio inside headset, and when using games it seems to do head tracking (monitor screen updates, but not inside headset). This also happens inside the Meta Link view (grey environment with grid floor and ceiling inside VR headset after establishing link). Firmware in VR headset is also on latest version, This happened after updating Meta Horizon Windows app on 3rd/4th March. Before this it was working perfect. Have tested this on 4 different PC's, with 3 different Meta Quest 3 headsets and one Quest Pro, with same result. Hardware on test PC's: Windows 11, different i9 processors (13th/14th gen, Intel Core Ultra 9), RTX 5090 laptop, RTX 5070 Ti Desktop, RTX 4090 desktop. 64GB RAM, NVIDIA GeForce Graphics Drivers 595.71 WHQL driver + latest Windows updates
Having to click the USB Detected notification before Link detects connection
My quest recently updated to v2.3.1027 which added the new Navigator UI. Before, I could just plug in a USB cable from my PC and the headset would ask me if I want to start Link. If I chose not to, I could go to the Link option in settings and it showed my PC as available. After updating, now when I connect the USB cable, it doesn't ask me to start Link. When I go to the Link settings, its showing that a USB cable isn't connected. I found that when I first plug in the USB cable, I need to have the headset on and click on the USB Detected notification that pops up. Just clicking on it allows Link to see my PC as available. This popup disappears after a few seconds and the only way I've found to get it back is to disconnect/reconnect the USB cable. Does anyone know of a way to restore the functionality so I don't have to click this notification every time? I do PCVR development and I prefer using USB connection.
Meta Quest Link Update: Link Launch Issue Resolved
Hi everyone, We recently identified an issue with Meta Quest Link unable to launch which caused users to be stuck in the app launch loading screen. We’ve now released an update that should resolve this problem. What’s changed: The main issue is fixed, and you should be able to use Meta Quest Link as expected. Please note: For now, you won’t be able to see your hands in Dash. However, raycasts are visible, and you should be able to interact with games and other content as usual. Thank you for your patience while we worked on this fix! If you continue to experience any issues, please let us know in the comments.
No MTP notification even when enabled.
Well, headset just updated to v59. The option for "MTP Notification" is enabled but no notification appears when connecting USB (official Link cable). MTP can be established with ADB commands at which time file transfers via Windows UI is possible. Of course Meta's response will be to do a factory reset. These have always been a complete waste of time and solved nothing.Support don´t care?
For over two weeks now, I’ve been in constant contact with the META Support Team. At first, I felt well taken care of. They gave me the impression that they were actively helping me troubleshoot the issue. They suggested various solutions. I tried every single one and repeatedly sent a report back to support. The result was always the same. After 3–5 minutes of use, the Quest 3 would start to freeze—the edges of the screen would turn black, and the headset and controllers would stop responding. At first, we assumed it was due to settings, drivers, or the application. I want to use the Quest 3 with MSFS 2024. But as it turned out, the "freezing" effect also occurred in the Meta World itself after 3–5 minutes. So it can’t be due to MSFS 2024. Nor is it due to the hardware or internet connection. Because my PC (I9 / 64GB DDR4 5200 / 2 TB SSD / NVIDIA GeForce 5070 Ti / 1000 Mbps download – 50 Mbps upload) is certainly well-suited for using a Quest 3. There’s also another factor: the Quest 3 freezes on a different PC as well. My guess, therefore, is that it’s a hardware issue with the Quest 3 itself. But META Support consistently ignores this. They send emails stating that the problem has been resolved, which I then deny. Then another person keeps writing to me, telling me to try this or that. I have to be honest. Customer support like this discourages me from continuing to work with META and using their products. Thank goodness there are alternatives. What is your experience with META Support? Do you have any idea what can be done?
Connecting Quest 3 to PC issue
Hi I am new to VR, I just bought a Quest 3 516gb and am trying to connect it to my PC, it's a Aftershock Ryzen 7700 + RX9070XT+ 32GB Ram. I connected my headset to pc using Type-C cable to 3.2 C-type at the back of my computer. I tested the connection speed, shows 2.9gps. But when I link the headset via cable or Wi-Fi to my pc all I see is a graphic white and gray screen, everything is jerky and Meta store screen and my controller pointers keeps appearing and disappearing. I have tried removing the devices and reinstalling the devices but same thing happens. The software is updated to the latest. So I am not sure if I am doing something wrong or missing something out, appreciate your help Thank YouMy game freezes mid raid but doesnt freeze on my computer while playing PCVR Ghosts of Tabor
Basically said what it does in the title, but almost everytime i play Ghosts of Tabor through PCVR I can get maybe 2 games in before it decides the headset wants to freeze. I look at my monitor and the game is still going and tracking is still working on my headset and controllers. Yet the headset is stuck on a frozen image and wont do anything unless I restart the headset and computer. Ive done countless troubleshooting for it and nothing has worked. Also note that when this happens it brings up the standalone menu instead of the meta link menu when i press the meta button on my controller. I am using the official licensed LINK CABLE as well and have pretty powerful PC.
RTX 5060 Ti Stuck on loading screen Fix with Quest 2
So, I've had this problem when I got my new desktop. Which had the requirements to use the Meta Quest Link with the RTX 50 series. About 6 months of banging my head against the wall to figure out what was wrong (Meta Quest Support was less than helpful), I have finally found a solution to the infinite loading screen for 5060 Ti graphic cards. Thanks to Google Gemini: https://gemini.google.com/share/1685782c62af Basically you need to do is to turn off asynchronous spacewarp: 1. Open the Oculus Debug Tool (C:\Program Files\Oculus\Support\oculus-diagnostics\OculusDebugTool.exe). Or (C:\Program Files\Meta Horizon\Support\oculus-diagnostics\OculusDebugTool.exe). 2. Locate Asynchronous Spacewarp. 3. Change it from "Auto" to Disabled. 4. Go to the top menu: Service > Restart Oculus Service. After these steps you should be able to boot into the Horizon Link home screen (White Grid). The best explanation Gemini gave me as to why this was a problem; "the Meta software likely had a "handshake" bug where it tried to engage ASW unnecessarily during the initial loading phase. Because the 50-series architecture (Blackwell) handles frame generation differently than previous generations, the Quest 2 gets "confused" by the synthesized frames and hangs on those infinite dots." I hope this post gets the attention it needs. Because even with log files, tech support didn't know what caused problem.
