2FA deadlock, Meta's AI support locked me out of my account, they basically stole my games.
Hello, I have a different account from this one on my Meta Quest. I have my passwords to my facebook and Meta Quest account, but I recently changed my phone number. To change the 2FA phone number on the Meta Quest account I get prompted to send a code to that old phone number, which makes absolutely zero sense. A reminder: I am easily able to log into my facebook account this Meta account is linked to and access all the security settings. But if I try to add my new phone number for the Meta Quest 2FA method, it requires sending a code to the old phone number. Please help.
Locked out of Meta account — lost 2FA phone number & recovery codes
I am locked out of my Meta account due to two-factor authentication. I no longer have access to the phone number on my account and I never saved my recovery codes, so I’m unable to log in. Email login is blocked by enforced 2FA. I’m requesting a manual 2FA reset or account recovery. I can verify ownership via email, purchase history, and headset details if needed. Any assistance from a moderator would be greatly appreciated.
Locked out of Meta Account Centre after losing access to 2FA method
I had a Meta Account Centre account, which was linked to my Facebook, Instagram and Meta Quest 2, but the phone which had the 2FA codes was stolen. I'm able to log into each of my Facebook and Instagram accounts, and I can use my Quest with what's already installed. But I'm completely unable to access my Meta Account Centre account. I know my email and password, but when I get to the page to enter my 2FA code, I'm unable to get any further. I can successfully reset my account password, but that still doesn't allow me to bypass the 2FA, and there doesn't seem to be any accommodation whatsoever for having lost that. On devices which were already logged in to Facebook and Instagram, I'm able to get to the security settings for my Meta account, but not to Meta Account Centre itself, and in order to deactivate the 2FA, it still requires me to enter it. I've spent hours going in circles on Meta's support pages, but I've not been successful in finding a way of actually contacting the relevant department to talk about this issue. I went through the steps to recover access to a 'hacked' facebook account. But all that did was reset my Facebook password, and did nothing to help gain access to Meta Account Centre, which still asked for the 2FA afterwards. I've even tried following the steps to make a privacy rights request, citing that I was being denied access to my data. But they just immediately closed the ticket saying I was in the wrong place, and directed me back to the generic support page again. I'm completely at a loss. I've had to create an entirely new account just to be able to post here. But I still don't see any way of actually being able to talk to someone. Am I missing something? It should not be this hard to get support for this kind of thing.
Locked out of account due to lost 2FA - recovery ONLY asks for 2FA Code
Hi everyone, I really need help. I recently reset my phone and lost access to the authentication app that was linked to my Facebook 2FA. Now I’m completely locked out of my account. Unfortunately,I didn’t save any backup codes, and Facebook only asks for the 2FA code when I try to log in, no other recovery option appears. My Facebook account still shows up in my Meta Account Center, but I can’t access it. I have the email and password.I can enter them, but I’m completely stuck at the step that asks for the authentication code. This account is really important to me, and I’m getting desperate. I’ve tried everything, support forms, help pages, recovery links. I couldn’t submit a ticket through the support website too, and live chat hasn’t helped either. Nothing works. Please, if anyone from the Meta team sees this, I would really appreciate if someone could help or guide me to the right place to recover my account. Thank you so much in advance! MetaStoreHelp
