Meta Quest 3 Black Screen After Logo and Firmware Arrow
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.
Unable to purchase any games
I have a 40 dollar gift card on my account that hasn’t been used since Christmas due to a security error. I haven’t been able to bypass or fix the issue. The error says: Request cannot be completed until further action. We notice something unusual and for your security, this request cannot be completed. Please file a request to get your case reviewed.
We noticed something unusual and for your security, this request couldn't be completed.
Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support. (It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions) Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support. Message I get. We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.
Unable to Install Meta Horizon Application on Windows 11 PC
My Quest 3 is connected to my Widows 11 PC via a USB 3 link cable. After the connection between headset and PC got a few times disconnect mid game, I decided to try a repair off the link software with no success. The software was automatically removed from my system. to be sure there are no remaining meta code in the system I followed the steps to manually delete left over oculus folders. After that I downloaded the Meta Horizon Link Application from Meta's webpage. At the end off the installation process I get following message: Restart Computer Sorry, we encountered an error during installation. Please restart your computer and try running Link Setup again. If you still experience issues contact Quest Support Any advice? Regards
