Meta Quest app - stuck on the "Pair a new device" screen
I'm stuck on the "Pair your headset with the Meta Quest app to continue." step during the Meta Quest 3 setup. The smartphone app tells me to "Allow permissions", which I have already done. I have "Use precise location" enabled as well. Pressing the blue "Continue" button does nothing. The Meta Quest 3 button is greyed out. I have a code displayed in the headset that I'm supposed to input somewhere in this app. What do I do? My Meta Quest app is up to date. I have already installed all system updates on my smartphone. My smartphone and Meta Quest 3 are on the same WiFi network. See screenshots:
Meta Horizon Scrolling Bug
When I try to pair my quest 2 with the meta horizon app, I'm unable to scroll down and choose quest 2 on the device pairing page. I recently factory reseted the headset. Aditionally my phone is using the same network at the headset and has Bluetooth mode on. I've un-installed and re-installed the app 3 times, tried two family members phone's (also a samsung), and tried mirroring my phone to my computer's screen. Here's my phone version incase it's relevant to the issue: Phone: Galaxy A13 (Samsung) One Ui version: 6.1 Android version: 14
Quest 2 stuck in pairing loop, couldn’t pair with headset after factory reset
Hello Meta Community, I am reporting a persistent Meta Quest 2 pairing issue that does not appear to be caused by user error. My Quest 2 is stuck in the initial setup pairing flow and the Meta Quest or Meta Horizon app consistently shows the message “Couldn’t pair with your headset”. This issue persists even after factory reset and across multiple Android devices including Samsung Galaxy A15 5G, Samsung Galaxy A54, and a OnePlus device. I have performed factory reset using the boot menu, verified the headset shows a 6 digit pairing code, updated the Meta Quest app, cleared app cache and data, granted all permissions including Bluetooth and Location, used manual pairing with the code instead of auto detect, ensured the phone and headset were on the same network using a mobile hotspot, and disabled VPN and private DNS. The app detects the headset and sometimes shows “Headset connecting” but pairing never completes and Add New Device always fails. The same behavior occurs across phones and networks, suggesting a backend or account pairing deadlock rather than hardware or user error. I am posting to ask whether this is a known issue and if Meta support can reset or clear pairing state on the account or device. Thank you.
quest 3 doesnt show up on devices list
Hey everyone, I just bought a Quest 3 from Best Buy a few days ago and set it up through the Meta Quest phone app. Everything works fine on the headset itself, but I’m running into two issues: The Batman game promo that was supposed to come with the headset never appeared in my library or “Purchased” section. When I log into my Meta account on my computer, it says I don’t have any devices added. If I try to add my Quest 3 manually with the serial number, it tells me there’s no device with that serial number. I’m 100% sure the serial number is correct (I even double-checked O’s vs 0’s). The headset is definitely authentic since I bought it sealed from Best Buy, and it works fine for playing games. The problem is when I try to contact Quest support, it blocks me because my account supposedly has “no devices.” Even though I am logged in on my phone app, support still won’t let me proceed. Has anyone run into this before? How do I get my Quest 3 properly tied to my Meta account so I can claim the Batman promo and actually contact support? Any help or advice would be greatly appreciated.
Unable to add payment method
Just bought a quest 3. My debit card is paired to my meta account. However, i am still unable to add my card as a Payment method on the meta horizon app, and get an error each time. I've tried multiple cards, nothing. No update needs to be performed. I have tried using a computer, phone and the actual headset. Even switching to cellular data. I have bought multiple things online lately, and the bank allows international purchases so I don't think it's on the cards end. I have restarted the device multiple times, tried on different days and nothing seems to work. There are a few cases online with the same problems, but they seem to have been fixed using instagram or facebook, which I tried, and they accepted my card, but it still will not add my card into the 'payment method' slot. Or they only use gift cards, which seems like a serious downgrade. Please help before I go and refund this VR before I ever got to play it.
