Educator/student accounts / Unable to add Payment method
It seems I'm now required to add a payment method to set Oculus Quest 2 to Developer Mode. Is there any way for educators and students to bypass this? I shouldn't require students to add credit card numbers to learn how to develop for Oculus Quest 2 ...not able to purchase games with prepaid mastercard
I purchased a Pre-paid Mastercard and it will not me buy a game. The card has enough funds, is activated and I made sure I put the information from the card in into the Meta store correctly. I have tried both my phone and computer but neither work. It keeps telling me "GraphQL server responded with error 1353048: Sorry, your payment method was declined. Try updating or using a different payment method." If anyone could help me with this it would be very appreciated.
Unable to update payout account on oculus developer dashboard
Good morning, I have been trying to update my payment information for 6 days now without success. The response from the update form is "We're having trouble completing your request. Please try again." When creating the account, I already had this type of problem which resolved itself after 3 weeks. After speaking with a chatbot for 3 days so that it did not direct me in any way and did not resolve the problem in any way, the ticket was purely closed without providing a response. It is also now impossible for me to repost a message because it detects that an identical message has already been posted. I can only try again every day to update my IBAN. UPDATE : I don't know how but my iban was changed. It therefore appears that an error message was sent but that the modification was made.
Where is the best place to get direct help from Meta?
I'm having a unique issue that cannot be solved through Oculus support (their internal team will get back to me) and Facebook payments (its most likely my browser isn't updated) so I'm hoping Meta will be able to help I can't link my bank account via the developer hub from Australia using a SWIFT code for my bank (Commonwealth). I've tried the other version with XXX at the end too. I called my bank 3 times who confirmed I am entering details correctlyPayout Account Tax Id Verification Error
For the last week or so, I get the error "Tax ID verification is temporarily unavailable. Please try again later." when attempting to setup a payout account in the dev dashboard. This onlys happens for EINs, individual ids don't cause errors. In my case, I need to setup my LLC. Does anyone know a fix for this, or if it is being worked on by meta staff?
Oculus AppLab not paying out to my bank at all
I have not been paid out by my app lab game GetaWay - i have met the threshhold last month which is over $100 and it has not been transferred to my bank account. I am worried that my earnings have been discarded and not properly transferred. Any help i would be very grateful. Thanks.Clawback API
Is there any method I can retrieve players' items status? From a developer perspective, I want to know why items from players are gone. There is an API to retrieve a list of items that the user owned (Retrieve Items Owned - https://developer.oculus.com/documentation/native/ps-iap-s2s/). However, if we called that API at different points of time, some items might be gone due to refund, chargeback or other reasons. Is there any way for a developer to know why items are gone? If this API does not exist, is it possible for meta to implement it?What are your future Plans for 360 Videographers
Just curious what your future plans are for 360 Video Developers like me. I have hundreds of thousands of watch time on your platform, but you keep expecting content for free. Pico pays me for content, YouTube pays me for content, but I am thousands of dollars in the hole with you from ads, Oculus Launch, and other issues. Are you ever going to value us as creators and help us like Pico or YouTube? Your response would be greatly appreciated so I can know if I will continue to upload to your platform and what I will tell other 360 developers, or if I will delete my channel from your platform. Shauna from VRGetaways Using VR Headsets to Transport you on Adventures to Beautiful Places. 肖纳历险记 shaunasadventures1@gmail.com Website ShaunasAdventures.com or www.vrgetaway.org https://creator.oculus.com/community/109816967492217/ YouTube Link https://www.youtube.com/@VRGetaway
Payment Information tab is empty in developer account
In the financial information tab of my oculus developer dashboard when I click under the payment information it does not show the provided information. I need to check it and verify that the financial information provided is correct. This will affect my decision on whether to create a new organization or continue with the old organization that I had.Je n'arrive pas a acheter un jeux
Bonjour, j'ai entré sur l'application meta quest une carte de crédit prépayée Mastercard Joker et lorsque j'achète un jeux il y a un message qui s'affiche me disant que la carte a été refusé pourtant, la carte est belle et bien activer et elle comporte assez d'argent pour acheter le jeux.
