Meta Horizon Account Restriction Blocking Purchases – Case Closed Incorrectly
This issue remains unresolved. I have an active Meta Horizon account restriction preventing access and purchases. A case was opened with Meta Horizon and was closed as resolved, yet the restriction is still active. I had not used this account in over 6 months prior to this issue. This has been documented across 32 emails to date since April 15, including screenshots and repeated verification. I have already submitted the required appeal. Being repeatedly told to submit another appeal is not a resolution. I continue to be redirected between META SUPPORT and META HORIZON and none of my questions have been directly answered. Closing a case as resolved while the restriction remains active is misleading and unacceptable. This restriction is actively blocking normal use of the platform, including purchases. Why was this case that was opened with META HORIZON closed as resolved? What is the actual status of the appeal that was already submitted?
