Cannot upload verification selfie
[Edited 2137GMT as mods thought this was about a Facebook account for some reason?] EDITED TEXT I'm having issues uploading verification selfies on my main META account. When I try to login (to META) it asks for a selfie, but as shown in the screenshot (from the META login page) it won't let me upload. As I can't upload a selfie I can't access META support, which means I've had to create a brand new META account just to get support. 😤 Can you please help? My main META account is (apparently I can't tell you) and the email is (again apparently I can't put that here, even if I'm comfortable putting it here), I've been on facebook since pre-2009, and I think META is owned by FB so there shouldn't be any issues verifying me with all that user data. Also the META 3 I got today says no support available, can you tell me why? ORIGINAL TEXT I'm having issues uploading verification selfies on my main account, and as I can't upload the selfie I can't access support, which means I've had to create a brand new account just to get support. 😤 Can you please help? My main account is Y*** and the email is ***, I've been on facebook since pre-2009 so there shouldn't be any issues verifying me with all that user data. Also the Meta 3 I got today says no support available, can you tell me why? [edited for privacy - this is a public forum]186Views0likes22CommentsGifted a game to a friend, he accepted it, but it does not allow him to download the game.
As the title says, I gifted my friend Deadly Delivery on the Meta Quest store, and although I got the email that he accepted it and can see on the store page that he owns it, the game won't appear on his library nor does it allow him to download it from the store page. Instead the game appears with the price greyed out. If he tries to install the game through the phone app, nothing happens when tapping "Install on headset". He doesn't play a lot of VR, but I've never had an issue with gifting a game before.286Views0likes7CommentsOculus app stuck on “pairing your quest 2” screen
Title really says it all. My oculus is stuck on the paring your quest screen. My phone says it’s connected but the app is stuck. I have already tried deleting and reinstalling the app and turning on and off Bluetooth so I don’t know what to do.Solved176KViews9likes102CommentsSuggestion- Mata Consideration of buying the remaining assets of rec room to keep the platform up!
Meta has a unique opportunity to strengthen its VR and AR ecosystem through the acquisition and revival of Rec Room. With over 120 million users and an already established foundation in immersive, user-generated content, Rec Room represents a proven platform that aligns directly with Meta’s long-term vision for social virtual spaces. Unlike building a new platform from the ground up, acquiring Rec Room would provide immediate access to a large, engaged community and a vast library of VR-ready experiences. Rec Room’s cross-platform presence (VR, mobile, console, PC and once AR ) also presents an opportunity for Meta to bridge the gap between traditional gaming and immersive technology, bringing more users into its VR and AR ecosystem over time. With relatively small technical adjustments, the platform could be further optimized for Meta’s hardware, increasing headset adoption and overall user retention. Additionally, Rec Room’s creator-driven economy aligns with Meta’s interest in fostering digital creators and virtual economies. Supporting and expanding this system under Meta’s infrastructure could unlock new revenue streams while empowering a dedicated creator base. If Rec Room were to face closure, acquiring it at a reduced cost would allow Meta to preserve a valuable digital community while transforming it into a flagship social experience for its platform. This would not only generate revenue but also reinforce Meta’s position as a leader in the future of virtual interaction. This is not just an acquisition opportunity—it is a chance to invest in an already thriving digital world and elevate it into a cornerstone of the metaverse.109Views0likes4CommentsLone Echo 2 constantly freezes
Trying to play Lone Echo 2 but at some point, usually after 3-4 minutes after loading save, game completely freezes in the headset, though on the PC monitor game still works. Also Link App bugging and showing me that the headset connected, even though I disconnected it. Is there any solution to it? I'm playing on Quest 213Views0likes0CommentsMeta quest saying email is wrong on www.meta.com/device
Ive been trying to login to my headset but it keeps telling me the login to www.meta.com/device and I tried logging in but it's telling me my email is wrong, or it's not connected to any accounts which is a lie because it's connected to the account ik messaging on, I just need help with this it's making me madSolved117KViews57likes72CommentsHorizon link not working
My Q3 was linking fine to my PC this afternoon, then literally an hour or two later, will not link. I'm using a usb 3.0 cable, it is in a USB 3 port, power management of USB port is set correctly. I get a notification saying 'Meta Quest Link isn't working correctly. Click here to check our support article'. There is no support article. I have restarted the headset and PC, repaired the Horizon app, logged out and back into the Horizon app, restarted the OVR service and I still can't get it to work. Anyone else having or had similar issues recently? Horizon software 83.0.0.333.349 Headset V83.1034 build 5156385.14650.520 Grateful for any ideas.Solved21KViews101likes317CommentsMeta Quest 3 Black Screen After Logo and Firmware Arrow
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.1.5KViews5likes11Comments