please help me to log in my last account
As I haven't used my Meta Quest3 device for a long time, I need to re-login to my Meta account. I still have the email associated with my account and can receive verification codes through it. However, the mobile phone number I bound has been deactivated, so I can't receive the verification codes sent to my phone! I can't log in to my account and I can't modify the two-step verification either. This is really bothering me! That's why I have to create a new account to asking for help. I can't connect with support member, so what can I do to get back my last account?
Tracking on meta quest 3S not working
This started happening a few days ago before my quest 3s really couldn’t track anything. The screen would show a notification that the tracking wouldn’t work a few times while playing. But a few days later my tracking was all lost. If I only click something with my home menu it would only show up the notification that the tracking was lost. There’s a black screen too in the background if I turn on pass through and the screen would freeze sometimes. I’ve tried taking off my controller sleeves, unpairing then pairing my controllers, restarting it a few times and even factory resetting the headset.
Meta Quest 3 Black Screen After Logo and Firmware Arrow
Many Meta Quest 3 owners are experiencing the same serious issue after what appears to be a faulty firmware update. The headset starts normally, shows the Meta logo, then displays the down-arrow firmware symbol as if it’s updating. After that, the screen goes completely black and never turns back on. People have already tried every official fix that Meta recommends: Rebooting the headset. Performing a full hard reset using the power and volume buttons. Installing the manual firmware update through the Meta update tool on a computer. Even after completing all of these steps successfully, the headset remains unusable. The issue clearly points to a defective firmware update or a corrupted boot process caused by the update itself, not user error or damage. Some customers have received replacements, while others have been denied support because their device is out of warranty. That inconsistency is unacceptable. A firmware defect that originates from Meta should not depend on warranty status. This needs to be recognized as a widespread product issue. Meta should take responsibility, publicly acknowledge the problem, and provide free repairs or replacements to all affected customers. Everyone affected should post here and share: When the problem started and what update version it followed. Any videos or photos showing the black screen sequence. What Meta Support said or offered in response. If enough reports are collected, this could draw the attention of consumer protection agencies, the media, or legal firms willing to pursue a class action. The goal is not to complain, but to get a fair solution for everyone who has been left with a bricked headset due to a faulty update. This issue is not isolated. It’s widespread, and it needs to be addressed now.I can't disable new navigator.
I'm on Quest V83 and a couple of versions ago I got lumped with the new navigator. I can't stand it. I've seen plenty of posts online saying you can disable it and go back to the Universal Menu via Advanced/Experimental settings. The problem is, I don't have this option in there. Any ideas?
Looking for MSDS for Oculus Meta Quest 3
Hi all, We need the MSDS/SDS (Material Safety Data Sheet) for Oculus Meta Quest 3 for logistics/import compliance. Has anyone successfully obtained this document from Meta before? - Which channel did you use (support ticket, enterprise support, email, etc.)? - Did the document include battery/hazardous materials details? - Any reference number or contact you can share? Thanks in advance!
Quest 3 refuses to boot and only shoots air.
I woke up and heard my quest 3 just shooting out air in like an off and on pattern every 2 or 3 seconds and I tried to put it on, unresponsive from the screen, I tried to hold the power button which actually worked except when I even clicked it down again the blowing immediately resumed with a sudden gray flash of the color that the screen makes to mimic black, then it would turn off the screen and continue blowing, when I plug it in with a charger that works with other devices the power port refuses to display a color or even a sound to show that its charging.
I've never had any past issue like this.
I've ran into a problem last year (2025) and idk what month it was I believe it was late August, and basically I was up for a long time that night playing Contractors Shodown Exfilzone and everything was running smooth as butter, crystal clear gameplay, graphics and an overall great performance. The day after, I woke up and did my own thing for a bit and noticed my headset was not charging right because there was no charging light, checked the cable All good, but when I turned the headset on it showed the regular loading screen, THENNN I saw absolutely nothing. Just grey, like the headset was definitely still on, I heard the booting noise beforehand and I could hear the fans on the just blank screen. So I though "i'll just leave it till the evening" Then the evening hits, I'm ready to play yet it still won't run, doing the same thing over and over. So I tried searching and none of what I found work, so I put it up on display and its been sitting on display for almost a whole year. Fast forward to today, I thought I'd go back to replay the memories of playing with my friends that I hadn't played with in so long. And the same thing happened again. I have factory resetted MULTIPLE times and I have forcefully rebooted my headset. Still no outcome. Thought i'd come here for help. Hope to get a reply soon.
