Purple Sky PCVR Link loading screen gets stuck/locked/frozen
I bought a Quest 3, a couple of days ago, it initially worked ok. But I wanted to get the best out of it, so I gave ChatGPT all my PC/GPU/Game and play information, of which I updated all the various settings, until I broke the PC Link, after 8 hours of trouble shooting/multiple reinstalls. I eventually found the one setting out of nearly 200 that resolved my issue. I found out that the Purple Sky PCVR Link loading screen gets stuck/locked/frozen if you have used the Oculus Debug Tool and set the Encode Bitrate (Mbps) too high (I can use 940, but NOT 1000, my cable tests at 2.9Gbps)! To test, set it to 0 (auto), use the Service menu to Restart Oculus Service, wait 2 mins and try the link again. Note: Restarting the Oculus Service this way kicks you out of the Purple Sky PCVR Link loading screen. Happy VR'ing!16Views1like2CommentsQuest Link / Air Link suddenly stopped working today – session never starts
Device: Meta Quest 3 OS: Windows 11 GPU: NVIDIA RTX 5080 Connection: Air Link and USB Link (same behavior) Quest Link (both Air Link and USB Link) was working normally for months and was working earlier today. After ending a session and starting another one, Link stopped working completely. The headset is detected, the session initializes, but it freezes on the grey/purple Link screen and never reaches VR Home. Eventually the session drops or returns to the headset home. This is not a USB issue, not a network issue, and not a headset pairing issue. Important facts Same hardware and setup working for ~4 months Worked earlier today No hardware change No Windows reinstall No BIOS change No GPU change What I already tried Reinstalled Meta Quest Link multiple times Factory reset the Quest 3 Removed all Oculus / Meta registry entries Clean GPU driver reinstall with DDU Downgraded NVIDIA driver Tested both Air Link and USB Link Repair installation Restarted all Meta/Oculus services Reconfigured the headset from scratch None of the above resolved the issue. Observed behavior PC app detects the headset Session enters VR mode Streaming loop starts Grey / purple Link screen appears No image is ever presented Session freezes or terminates This indicates the session is created, but the compositor never presents a valid frame. Relevant log behavior From Service.log and LinkClient.log (same timestamps): VR session initializes Streaming starts Frames may briefly decode Compositor or transport fails shortly after Errors such as: Failed to read display driver information Graphics adapter state UNKNOWN Elevated Shared Memory failed to initialize Error -1002 Registry/config access failures after reinstall This points to a runtime or compositor state failure, not user configuration. Key point This did not degrade gradually. It stopped working suddenly today after previously working normally. That strongly suggests a silent Meta runtime update or a runtime state corruption that reinstall does not fully reset. Request to Meta Please confirm whether there was a Quest Link / runtime update today Clarify how to perform a true clean runtime reset (not just reinstall) Confirm if there is a known issue with Link compositor initialization Provide a way to roll back the Quest Link runtime At the moment, Quest Link is completely unusable despite supported hardware and exhaustive troubleshooting. I can provide full Service and LinkClient logs with timestamps if needed.Solved4.5KViews34likes88CommentsQuest 3 triggers not pressing buttons in menu
My quest 3 controllers work just fine when im entering in my passcode, but after it logs me in i then can no longer press anything wiht my controllers, they are still connected and track normally and i can see the trigger move on the in vr version of my controller so i know its not a problem with the physical trigger, but i no longer have the cursor the would appear on the menu when you point your controller at your menu, i also can no longer see the line that would appear in front of your controller for our cursor. I have tried all the following methods to attempt to fix it with no result: Factory resetting Unpairing and repairing controllers Replacing batteries Restarting headset Clearing boundary history Entering immersive mode and re entering passthrough Switching accounts Pressing with the end of the controller36Views2likes3CommentsHorizon link not working
My Q3 was linking fine to my PC this afternoon, then literally an hour or two later, will not link. I'm using a usb 3.0 cable, it is in a USB 3 port, power management of USB port is set correctly. I get a notification saying 'Meta Quest Link isn't working correctly. Click here to check our support article'. There is no support article. I have restarted the headset and PC, repaired the Horizon app, logged out and back into the Horizon app, restarted the OVR service and I still can't get it to work. Anyone else having or had similar issues recently? Horizon software 83.0.0.333.349 Headset V83.1034 build 5156385.14650.520 Grateful for any ideas.Solved14KViews99likes312CommentsTemporary workaround for “Horizon Link not working / can’t connect” (USB-C)
Hi, I found a temporary workaround for Horizon Link not connecting. If you urgently need it for development like I do, try the steps below while we wait for Meta to fix the issue. Workaround (worked for me — both USB-C Link and Air Link were failing): Disconnect your PC from the internet (disable Wi-Fi / unplug Ethernet). Navigate to: C:\Program Files\Meta Horizon\Support\oculus-client\ Launch client.exe manually (do NOT use the desktop shortcut / Fixer.exe). After starting it this way, Horizon Link connects successfully. (Optional) Reconnect the internet after the connection is established. Summary: If Horizon Link suddenly stops working, try starting it offline and run client.exe directly from the install folder.154Views2likes1CommentMeta Link/Wireless Link | Microphone level stuck at 50% on PC
My Quest 3 Mic works completely fine in headset native games, I cannot get it to work via Meta Link. I have tried reinstalling and repairing the Meta Link app, go through windows registries and reset tons of audio components and nothing has seemed to work. The Oculus Virtual Audio Device is listed in my devices and is not disabled, and its stuck at 50% audio level. I have also used a Rift S under the same Oculus Virtual Audio Device input when connected to the PC in the past. Since then I removed it as a device, and tried to delete any files that might be under Rift S. What could be the problem?19Views0likes1CommentQuest 3 - Liquid & Debris Error again
I play a lot of pc vr. Just bought a usb c to usb c cable so i could charge my headset while playing games. But everytime i get the message Quest 3 - Liquid & Debris Error clean port. Port is clean cant find any solution. Accept using usb c to usb a cable again216Views1like11CommentsHow do I set up Casting from a child’s account?
We’ve just purchased a quest 3 for my child for his Birthday, we’ve managed to set him up a child’s account supervised from my account (I won’t ever be using the device but set up my account just so I can manage his), but we can’t seem to cast to a tv/phone so we can watch him play? He asks us questions whilst he is playing, but we can’t help as can’t see what he’s doing, it says in order to cast we need to log in as me on the headset but then he wouldn’t be playing on his own account and wouldn’t be safe. Could you please let me know how we can set up casting from his account? Many thanks 😊Solved17KViews28likes44CommentsQuest 3 WiFi connection takes down internet
Hi folks. This may sound like a weird one, it does to me. But I am a fairly experienced IT professional (retired) and I cannot figure this one out. I have a pretty standard router in my house (TP-Link AX1800). There are lots of different things on my property that use the WiFi and all of them work perfectly fine all the time, unless my ISP goes down. Now, enter the Quest 3. I used to use the Quest 3 connected to a different WiFi on an access point router. Then life got busy and I did nothing with the Quest 3 for weeks. However, it was plugged in. I do not know exactly when the problem started. Here's the problem: I can have many different devices on my home network just humming along. Then, as soon as the Quest 3 connects to the WiFi, all devices in the network lose their internet access. If I turn off the Quest 3 WiFi, the network will return but it will take a while, I am guessing because it is probably reconnecting with my ISP, or something like that. Does anyone know anything that could help me know what's going on? I know how to get into my router and I have checked all the available settings. As stated, everything else works perfectly. I opened a support ticket with Meta but I don't know how long that will take or whether they will even address it with me. I should add that the headset has no problem connecting to my iPhone WiFi hotspot. So, I know it's either something in the TP-Link router configuration, or something at the ISP. I have not contacted the ISP yet. I even had a brand new TP-Link BE9700 WiFi 7 router so I set it up and same result. That makes me think it's the headset. I changed mac addressing to Use Device Mac on the headset. And yes, I did a factory reset of the headset, and when everything was re-initialized, the problem still exists. I am lost. Any help, suggestions, I am all ears. I can't think of anything else to check.218Views2likes21Comments