Quest 3S stuck on PTC/Beta firmware - cannot leave, ADB broken, device missing from account
Hi everyone, tagging @MetaQuestSupport because I really need help. My Quest 3S is permanently stuck on the Beta (PTC) firmware and I can't get out of it no matter what I try. What I've tried: Toggled PTC OFF in the Meta Horizon app multiple times Factory reset multiple times (boot menu + Meta website) Manual ADB sideload of stable firmware (completes successfully but headset always boots back into beta) ADB commands to disable OTA updates The core issue: The bootloader always boots from the beta partition regardless of what I sideload. It seems like a server-side PTC lock that only Meta can remove from the backend. Additional problem: After multiple factory resets, the Quest 3S no longer appears in my account's device list on the Meta website, even though the headset is still logged into my account. What I need: Manual removal from the PTC program on the backend Re-linking of the device to my account The beta firmware is also causing hand tracking crashes and USB debugging (ADB) to malfunction. Thank you so much, any help is appreciated! 🙏
Meta Quest 3s lost tracking
I was going to play on my headset but when i booted it i got a error saying tracking is lost. I tried rebooting and everything plus got No Command error then it got fixed. Played on it for more than 10 minutes while playing it was lagging more than usual and got the same error. I have no idea what to do please help.
Quest 3S freezes and restarts itself after 10-20 minutes
I had a post about it on reddit - https://www.reddit.com/r/OculusQuest/comments/1m07m0c/quest_3s_freezes_during_playing_and_restarts/ The problem is simple - while playing screen gets frozen and after 10-15 seconds it restarts itself. (I play on both standalone and PCVR and it happens in both cases) My headset is pretty new, i had this problem just the day i got it. Factory resetting helped for around 4 days or so, and now it started happening again. No overheating or errors, it just does it randomly like in 10-30 minutes of playing. I tried doing factory reset again but it didn't help this time. Any help is appreciated While i was trying to find out what was behind this problem i've stumbled upon this problem in ALVR's logs: Client client.wired: [Info] Last log line repeated 3 times 13:09:11.371 INFO Client client.wired: [Error] FIXME: Leaking Imagereader! 13:09:19.489 INFO Client disconnected. Timeout I tried to find anything close about it, but i can't find any solution to my problem Those are the stats from MQDH when freeze happens: https://imgur.com/a/NXlawJ3Account restricted due to several violations...
I own a quest 2 and recently purchased a used quest 3s from a friend. Ive rarely used either since buying them as I was hit with motion sickness. Also had spine surgery in April and list my mobility. Mainly I've been buying games and collecting interesting Free ones. Today I opened the meta app and accidently clicked on something and a popup stated that: My account was restricted due to several violations against their conduct in Vr experiences policy. And can't access world's. And to check my email for further details. Checked email, spam folder etc. Ive never received an email about any violations nor anything else. Ive never entered any worlds and only briefly played a fishing game i purchased. Tops I've played nor more than 10 to 15 minutes. That's it. How to I get this rectified and see the violations that occured and when? Im beginning to think my account was hacked. Help!!!
Quest 3s wont turn on, No LEDS, No Boot menu
My headset is not even a week old, its worked fine up until 4 hours ago. I stopped using the headset at 31% battery, on the meta horizon app it states this is the battery as well and was synced 4 hours ago. Since then its been completely bricked. The LED light wont indicate if its charging , the screens dont work at all. And now ive left the glorfied paper weight to charge for more than 2 hours using the cable and adapter the headset came with, nothing. Some other things to note, -Cant access boot menu after holding the volume down and power for over one minute multiple times -tried and tested multiple charging cables, doesn't work -I use no accessories for the headset -LED does not work -Cant be detected on my PC on the meta app Would appreciate any advice on the matter. Thank you!
Is my Meta Quest 3S broken ?
Hi! I have just recently acquired a Meta Quest 3S headset and everything was going well. But just yesterday, I had some issues with the display and I cannot use it anymore. I was playing a game through Steam VR and suddenly, everything went black. Audio still played and game was still running when looking at my PC screen. Pressing the Power button and the headset twice brings me back in, but the black screen comes back immediately. It also happens sometimes when turning the headset on and looking at the tabs open while nothing is running yet. I can't play games anymore or even transitioning to the 3D world without it happening. Finally, after the black screen accident, my left eye has some issues with the screen. It's like staring at an old TV through a camera or a burned image stretching, I can't really explain. I think the right eye works fine, but not 100%. I should also say that the higher the refresh rate, the darker the left eye becomes, to the point of not seeing at all through that side. I only had one week with that headset, so it's really frustrating and there's nothing on the Internet talking about those issues I'm having. Any help is greatly appreciated, thank you.
Worlds not available in uk
I have not been able to get worlds even though I live in the UK and everything links to the UK I have no VPN but all I get is that it isn't available but it gives me suggestions on worlds to play but can download or install on computer or vr it's states not available what am I doing wrong?
