Redeeming Batman: Arkham Shadow
If you're having trouble redeeming Batman: Arkham Shadow, check out this article to learn how Redeem your Meta Quest bundle. As a Reminder Batman: Arkham Shadow is included only on brand new Meta Quest 3 and Meta Quest 3S headsets for a limited time (September 25 - April 30, 2025). Not seeing the game to redeem? If you have a qualifying headset and you’re not seeing the game to redeem, you may be a secondary account holder. Check-in with the primary account holder to have them enable App Sharing, so you can see the game on your headset. Click on this link to learn about App Sharing and head here to learn how to Turn On App Sharing on Meta Quest headsets. Experiencing slow downloads? Here’s what to know: Check the memory on your headset: ensure that your device has enough memory to download the app. If your device is low on memory, it may take longer to download the app. Cellular networks: if you are using a cellular network, such as a hotspot, be aware that download times may be longer. Try moving closer to the router or switching to a different network if possible. Find a stable WiFi connection: make sure you are connected to a stable and fast WiFi network. Moving closer to the router may help improve the connection speed. Check for other large downloads: check if there are any other large downloads in progress, such as downloading other games or watching streaming services. These can impact the performance of your WiFi and slow down the app download process.
Quest 3S stuck on PTC/Beta firmware - cannot leave, ADB broken, device missing from account
Hi everyone, tagging @MetaQuestSupport because I really need help. My Quest 3S is permanently stuck on the Beta (PTC) firmware and I can't get out of it no matter what I try. What I've tried: Toggled PTC OFF in the Meta Horizon app multiple times Factory reset multiple times (boot menu + Meta website) Manual ADB sideload of stable firmware (completes successfully but headset always boots back into beta) ADB commands to disable OTA updates The core issue: The bootloader always boots from the beta partition regardless of what I sideload. It seems like a server-side PTC lock that only Meta can remove from the backend. Additional problem: After multiple factory resets, the Quest 3S no longer appears in my account's device list on the Meta website, even though the headset is still logged into my account. What I need: Manual removal from the PTC program on the backend Re-linking of the device to my account The beta firmware is also causing hand tracking crashes and USB debugging (ADB) to malfunction. Thank you so much, any help is appreciated! 🙏
Meta Quest 3s lost tracking
I was going to play on my headset but when i booted it i got a error saying tracking is lost. I tried rebooting and everything plus got No Command error then it got fixed. Played on it for more than 10 minutes while playing it was lagging more than usual and got the same error. I have no idea what to do please help.
I'm not able to purchase games and apps
Hello, I Just got an Quest 3s on christmas, I have it set it up and I played around with some of the pre installed stuff and some free games, but for some odd reason I'm not able to buy games on the store. I tried two different cards from the same bank on the Oculus itself, the app and a laptop and none of them worked. The desktop and app both gave an error along the lines "unable to add payment method" or "account restrictions error" I dont have any account restrictions at least i dont know of I follow the ToS, code of conduct etc. Is this happening or happened to anyone else?
No audio when Casting to my phone via the Meta Horizon app
As the title says, when I try to cast from our Quest 3S to my phone (Samsung Galaxy 25 Ultra), video comes through fine but no audio is cast. Which is an issue, given that we're trying to watch my nephew play BeatSaber and can't hear the music. I've tried uninstalling & reinstalling the app, power cycling the headset and phone, ensured both are on the same wifi network, and making sure all software is up to date. I can't find a setting that'll affect it. Thanks for any help you can give!
Quest 3S freezes and restarts itself after 10-20 minutes
I had a post about it on reddit - https://www.reddit.com/r/OculusQuest/comments/1m07m0c/quest_3s_freezes_during_playing_and_restarts/ The problem is simple - while playing screen gets frozen and after 10-15 seconds it restarts itself. (I play on both standalone and PCVR and it happens in both cases) My headset is pretty new, i had this problem just the day i got it. Factory resetting helped for around 4 days or so, and now it started happening again. No overheating or errors, it just does it randomly like in 10-30 minutes of playing. I tried doing factory reset again but it didn't help this time. Any help is appreciated While i was trying to find out what was behind this problem i've stumbled upon this problem in ALVR's logs: Client client.wired: [Info] Last log line repeated 3 times 13:09:11.371 INFO Client client.wired: [Error] FIXME: Leaking Imagereader! 13:09:19.489 INFO Client disconnected. Timeout I tried to find anything close about it, but i can't find any solution to my problem Those are the stats from MQDH when freeze happens: https://imgur.com/a/NXlawJ3
