PTC 2.3 - Quest Pro controller is getting an offset every 30
- Quest Pro controller is getting an offset every 30s that doesn't resolve itself (I have this issue since day one, on three different controllers so it's not hardware related) as before where I was putting the drifting controller in my back a few seconds to make the headset/controller line of sight occluded, then bringing the controller in front my face/the headset, it used to recalibrate after a few seconds. This issue makes the headset useless when randomly one of your controller is multiple meters away from your actual hand... Note I tried to leave PTC, performed a factory reset : I haven't been rollback to 2.1, I'm stuck on 2.3... Edit : After thousand hours of VR, it's just today I found a way to force the quest pro controller to reset its tracking : I bring the controller inside a pocket/below my t-shirt for a few seconds, then bring it in front of the headset -> it resets the tracking... At least I can use my Quest Pro without restarting my controller every few minutes.Screen tearing lines after v2.1 on quest2 and 3s
Specific Symptoms & Conditions Only Affects UI/Overlays: The tearing and artifacts only appear on the Quest UI, menus, overlays, and video streaming layers (such as Virtual Desktop or screens with white backgrounds). 3D Environments are Unaffected: Full 3D environments, background environments, and in-game visuals work perfectly fine, as long as no system overlay is present. Tied to Head Tracking: The visual tearing is triggered by head movement. It appears as horizontal lines when moving the head up and down, and vertical lines when moving the head left and right. Affected Devices & Firmware Hardware: The issue is widespread and not isolated to one headset. Users have confirmed this is happening on the Quest 2, Quest 3, Quest 3S. Software: Multiple users pinpointed that the issue began very recently, specifically after the Horizon 2.1 update. Troubleshooting Attempted (No Fix Found) Users have attempted standard fixes, including factory resets and using the Meta Quest Update Tool, but the issue persists. Hardware defect ruled out: While one user suggested it could be a loose display cable, the community consensus strongly confirms this is a software/firmware issue. A broken display cable would cause persistent visual glitches across all games and apps, whereas this issue dynamically turns on and off depending strictly on whether a UI overlay is present. https://www.reddit.com/r/OculusQuest/comments/1rz62f9/comment/oc5a99g/ - pictures and video included https://www.reddit.com/r/OculusQuest/comments/1rq1z31/quest_2_rainbowartifacts_tearing_but_only_on_ui/ Possibly: Screen Tearing Artifacts | Meta Community Forums - 1369036
quest pro wont update and says no update found stuck on update version 474217005157000000
i had the quest pro sitting for a while went to use it and the headset is stuck on an old update version. and when i try to update it , it wont work. i tried meta's software update website but it doesn't work and i'm not sure if i can contact meta about it since it was a gift a while ago. please if anybody can help me i will be so grateful.
Startup issues with Q3/QPro v85 Final
Since the latest v85 final (non-PTC) on both my Q3 and QPro headsets (and meta-link pc app) neither headset starts up properly. It seems to startup ok but then goes to a black screen (did the same after the update/restart btw). To get it to startup I need to press the power button once (get a sleep mode beep), then press it again, and then it starts up fine and seems to work well with everything. Also, my Q3 Elite battery strap still does not charge its battery and headset battery properly. I don't get any charge lights on the headset and it only seems to charge the headset battery to 75-80%. I have files bug reports on all these issues. Hopefully Meta will eventually provide fixes. Otherwise, all my standalone and PCVR with Link and Air Link seem to work fine (no performance or bitrate limitations as reported by a few users). Cheers.
Left Quest Pro Controller Won't Pair. Is It Bricked?
I've tried about every method under the sun. Factory resetting, power cycling, pairing in VR, in the mobile app, and connected to the PC. Nothing works. When I first booted up the Quest Pro, I saw the right controller receive a firmware update, but not the left? Is there anything I can do? I don't want my purchase to go to waste.Out over $28.000 from Meta..Quest Pro.. Just became a piece of expensive plastic
This was bought for me for Christmas since I'm really into creating . Worked great.. 2 months out of waranty..it died. Literally... I was in a game playing.. it went black, didn't shut down, cause I didn't here the jingle. Battery was over half full. Now .. wont turn on... doesn't charge.. doesn't make a sound...doesn't light up anywhere.. its just expensive plastic.. I've done all troubleshooting.. tried reset.. It won't do most of troubleshooting since it won't do anything..Im out alot of money..I am a creator, and can't get anything done.now it's discontinued shortly after it was created. I dont find this right.. I've told them it was a software update I believe since it had just did one.. At first thought no matter if it has warranty or not they should fix cause there software did it.. but now I want it fixed even if I have to pay. They told me they are aware of this problem, but they have no solution.. so I'm stuck. Im very upset.. We had to really save for this expensive device that was discontinued 2 years after creating.. I have literally bought at least one of every device from meta in the past.. sometimes 3 or 4.. I have from all previous headsets 700 purchased games.. my pro headset alone I have over 270x at least $30 a game.. They tell me BUY A NEW ONE.. Where is customer appreciation care?Where is loyalty?I have never used there repair or warranty for any of my headsets.. I AM NOT GOING TO EVER BUY ANOTHER META HEADSET... Being that now days the games are software on line, there is no physical hard copy, I'm out $28.000 from all my different headset types holding games from meta.. averaging games at $40 and over 700 games bought from gear, go ,quest 1, 2 ,and pro.. I can't even recoup any money by selling my games to anyone.. this us a serious problem. They should at least have some kind plan set up for fixing there most expensive product that is discontinued. Christina aka Miss RebelreaperExternal microphone not working on Link
I recently purchased a usb C gooseneck microphone to plug straight into my Quest Pro (v81). It works and sounds great on native quest apps and recordings, but as soon as I use any streaming software (AirLink, Virtual Desktop, or Steam Link), it does not work. On AirLink and Virtual Desktop, I will get extremely loud clicking that overlaps the audio. Sometimes Virtual Desktop will straight up crash. And again, it works perfectly fine in recordings on the Quest and when testing the microphone on social apps. As a control, I plugged my Antlion modmic straight into the Quest Pro and discovered that it worked with no issues. So now I am confused as to what makes this new microphone not work with AirLink but work perfect on native apps. I've also factory reset the headset and reinstalled Virtual Desktop and Oculus Link on the PC side and that yielded no results.
Quest Pro Replacement
I sent my Quest pro in for an RMA replacement under warranty because the face tracking stopped working. it was received, over a week ago and i have had no updates from them, the RMA page still shows awaiting arrival, despite having a signature for delivery. I have reached out to the support email multiple times and been given multiple excuses why its taking so long, everything from "internal investigations" to "the system processing is taking longer." is this normal? my warranty expires june of 2026, and at this point i feel more like the RMA was not worth it as im now out almost $1000 for a headset i dont even have because of this. I was told when i filed the rma i would have my replacement in under two weeks. Is this normal for meta support?
Quest PRO - after V.81, half of the face tracking stopped working (the left eyelid does not move)
Quest PRO - after V.81, half of the face tracking stopped working (the left eyelid does not move). Verified - left eyelid does not move in the home world on Quest Pro itself. Verified - the left eyelid does not move precisely when tracking the face. Verified - the right eyelid moves and fully works in face tracking. Verified - the left eye moves with the right. It is the left eyelid that does not work. Verified - I turned face and eye tracking on and off 10 times, restarted Quest Pro 10 times, logged into my helmet and PC account 10 times, and Factory reset Quest Pro 10 times. The Quest Pro backlight is in working condition. Quest Pro has been kept clean in the factory box for over 9 months. Quest Pro was used for no more than 2 months in a room without contamination, without water, without dirt, without hitting objects, without throwing, without throwing on the floor. Quest Pro was immediately upgraded to v.74 and v.81 with Wifi updates only at 100% battery charge. What could have gone wrong? Please correct it.
quest pro not charging or turning on
I was playing vrchat and plugged my headset into my phone charger instead of my quest pro charger (idk if this has anything to do with it) and my screen went white and had diagonal black lines and a high pitched ringing noise for like 10-15 seconds and then cut off completely. I have it plugged in directly right now and I tried to reboot it and nothing is working any help would be appreciated. it isn’t charging or lighting up at all.
