Allow us to connect WhatsApp for Business with Rayban
Good morning fellas, I bought the new Meta Rayban yesterday and I find them much better than the old ones I only have one problem, from the settings you can connect a Whatsapp account for messages etc etc, the problem is that I use Whatsapp business and it is not possible to connect them to this app. The assistance confirmed it to me and told me to write a post here with a request to the developers so that they can make this whatsapp business also connectable. It would be enough to give the choice once you click on “connect” between one or the other whatsapp in my opinion. Does anyone have the same problem as me?
Meta Ray-Ban Gen 2 Glasses Not Powering On or Charging
Hello everyone, I recently purchased a pair of Meta Ray-Ban Gen 2 smart glasses (prescription lenses) from Walmart. However, I’m facing an issue where the glasses do not power on or charge, despite following all recommended steps. Here’s the situation: The charging case works correctly: when plugged in, the case shows the yellow LED indicating it’s charging. When I place the glasses in the case: No LED appears on the glasses. The case sometimes shows a red LED when open. I have tried: Using the original iPhone 20W wall charger Checking and cleaning the charging pins on both the case and glasses Ensuring the glasses sit properly in the case with magnets snapping in place Attempting the long reset method (pressing the side button for 20–25 seconds) Despite all this, the glasses remain unresponsive. Additional details: Glasses have prescription lenses installed. The box was sealed when purchased, so this is the first use. I’ve tried multiple cables and wall sockets. Power button on the glasses is the slide type, not press-and-hold. Issue Summary: The glasses appear completely dead, and it seems like either the battery is in a deep-dead state or there’s a hardware defect preventing charging/detection. The case itself is functioning normally. Has anyone experienced this issue with Meta Gen 2 glasses? Any suggestions or confirmed fixes would be greatly appreciated. Thank you!
Malfunctioning Glasses, Dysfunctional Support - Meta Wasted My Time
You have reached Meta Store Support. Please refrain from sharing any sensitive information. You will be connected with an agent soon. Meta Store Support Meta Store Support joined • 6:00 AM Thanks for contacting Meta Store Support! We’re here to make sure you get the help you need. We can help answer your questions. Please don't send any of your sensitive personal information, like credit card numbers, in this chat. Do not refresh this page as it could interrupt your session. Meta Store Support I am working on getting you connected to one of our support agents. Please stand by. Meta Store Support • 6:00 AM Transfer requested at 6:00 AM We're connecting you to an agent. Your estimated wait time is 1 minute. • 6:00 AM Meta Store Support Meta Store Support left • 6:00 AM Dolce Dolce joined • 6:00 AM An agent has joined the conversation. D Good day to you! Thank you for getting in touch with Meta Store Support! Dolce • 6:00 AM hi D I'm Dolce, and I'm stoked to lend a hand. Just in case we get disconnected or you need to refer back to this convo later, your ticket number is 08628418. Dolce • 6:00 AM great D I am so sorry that your Ray ban glasses are not turning on. No worries, let me help you with that. Dolce • 6:01 AM please When was the device purchased? D Also, what model are you using currently? Dolce • 6:01 AM i got it as a gift in july this year its a skyler so it was working fine until yesterday D What are the troubleshooting steps have you completed? Dolce • 6:03 AM i have tried restarting them factory restore D Have you fully charged? Dolce • 6:03 AM app uninstall/install yes fully charged case Also, can I know what is the LED light showing on the screen? D sorry on the device? Dolce • 6:03 AM so basically when i put back the device in the case the case light turns yellow empty case is solid green the glass's light only turns on when in the case the white blinking light Today • 6:05 AM as soon as i grab them out of the case the light stops blinking Leave glasses inside the case and charge for 30 minutes. Slide the power switch towards the lens in the ‘on’ position. The LED will blink white. If glasses do not turn on, place the glasses back into the case and: -Try a different outlet. -Try a different cable. -Try a different charger / USB-C charging block. D If the light is green the case is fully charged Dolce • 6:06 AM yes i have tried all of it used different docks / sockets everything nothing seem to work D Have you also tried the below: Turn the glasses off and wait 30 seconds. Slide the power switch towards the lens in the ‘on’ position. The notification LED will blink white. Dolce • 6:06 AM yes when the glasses are out of case, it shows no respnse while within the case it shows white blinking light D Can we also try this for now? -Close the right temple arm. -Press capture button 5 times until LED light turns orange -Press and hold capture button until LED light starts flashing orange and white -Release capture button and wait for LED light to start blinking white and then solid green before turning off to indicate factory reset is complete -Once your device is factory reset, you will need to unpair and then re-pair your glasses with the Meta AI app. This factory reset is for your case: -Remove your glasses from the case. -Press and hold the button on the back of the case for more than 16 seconds to factory reset the case. Dolce • 6:08 AM when the glasses are out of the case, it shows no response i have tried reseting the case D Noted on that. Do you wish to proceed with replacement? Dolce • 6:09 AM yes that would be great Dolce Dolce left • 6:10 AM Meta Store Support Bot Meta Store Support Bot joined • 6:10 AM Thanks for contacting Meta Store Support. This chat should not be used for sharing sensitive personal information such as credit card numbers. Meta Store Support Bot Pick a product below or type a question to get started. Meta Store Support Bot • 6:10 AM AI glasses Meta Store Support Bot Got it. Please select from the following or type in a question: Meta Store Support Bot • 6:11 AM Using Device Meta Store Support Bot Please select from the following or type in a question: Meta Store Support Bot • 6:11 AM Turn AI glasses On and Off The power switch for Ray-Ban Meta glasses is located on the left inner arm of the glasses, near the hinge. To turn your glasses on: Slide the power switch towards the lenses. The notification LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue. To turn your glasses off: Slide the power switch towards the back of the glasses. The notification LED will blink red to signal that the glasses are turning off. Meta Store Support Bot If you still need help, you can ask a question by typing it in below or select Return to main menu. If you are done chatting, select to end your chat session. Meta Store Support Bot • 6:11 AM Contact Support Our live support agents can further assist you. Before we connect you with a live agent, we need additional information. Meta Store Support Bot Type a brief description of the issue you're having. Meta Store Support Bot • 6:11 AM the glasses are not turning on after trying all the troubleshooting steps. had a chat with an agent dolce for a replacement but the request didnt get through Meta Store Support Bot I am working on getting you connected to one of our support agents. Please stand by. Meta Store Support Bot • 6:13 AM Transfer requested at 6:13 AM Meta Store Support Bot Meta Store Support Bot left • 6:13 AM Finn Finn joined • 6:13 AM An agent has joined the conversation. Hi Sha. Thank you for contacting Meta Store Support. My name is Finn, and your case reference number for today is #08628418, just in case we get disconnected. You can use this as a reference when you reach out to us. Finn I understand that your device does not turn on and after all the troubleshooting steps, the issue still persist, and you are requesting for replacement, am I right ? Finn • 6:14 AM yes absolutely Noted on that. Before that, can you provide me with the order number the device serial number for me to check further on this ? Finn https://www.meta.com/help/ai-glasses/167438966384165/ Finn • 6:16 AM i got it as a gift No worries then, can I get the device serial number instead for me to check on the matter ? Finn Your glasses serial number is also printed on the inside of the left temple on your glasses. Finn • 6:17 AM is the serial number also on the box? 2Q37Y13H4R000M6 Read • 6:19 AM Finn I unable to locate this device on our system. May I know if you maybe know where this device been purchased from ? Finn • 6:20 AM purchased from canada ok i took a snapshot of the about section earlier let me share that with you Read • 6:22 AM Finn Finn left • 6:23 AM Meta Store Support Bot Meta Store Support Bot joined • 6:23 AM Thanks for contacting Meta Store Support. This chat should not be used for sharing sensitive personal information such as credit card numbers. Meta Store Support Bot Pick a product below or type a question to get started. Meta Store Support Bot • 6:23 AM Orders and Returns Sent • 6:24 AM Meta Store Support Bot Got it. Please select from the following or type in a question: Meta Store Support Bot • 6:24 AM Returns Sent • 6:24 AM Meta Store Support Bot Please select from the following or type in a question: Meta Store Support Bot • 6:24 AM Start a return Sent • 6:24 AM Meta Store Support Bot What type of product would you like to return? Meta Store Support Bot • 6:24 AM Meta device or accessory Sent • 6:24 AM If you made a purchase through the online Meta store, visit the Meta returns page below to initiate the return process. URL: Meta returns https://www.meta.com/help/orders-and-returns/returns/ Experiencing issues with your Meta device or accessory? • We will work closely with you to troubleshoot your issue and determine the appropriate service solution. To begin, log into your Meta account and select the device you need support for from the Meta Devices page below. URL: Meta Devices page https://www.meta.com/my/devices/ Meta Store Support Bot If you still need help, you can ask a question by typing it in below or select Return to main menu. If you are done chatting, select to end your chat session. Meta Store Support Bot • 6:24 AM Contact Support Sent • 6:25 AM Our live support agents can further assist you. Before we connect you with a live agent, we need additional information. Meta Store Support Bot Type a brief description of the issue you're having. Meta Store Support Bot • 6:25 AM i want to make a request for the replacement of my rayban meta glasses due to malfunction, but im not able to get the request through WhatsApp Image 2025-10-02 at 6.22.17 AM.jpeg Sent • 6:26 AM Meta Store Support Bot We didn’t quite understand, can you rephrase your question? Meta Store Support Bot • 6:26 AM Contact Support Sent • 6:26 AM Our live support agents can further assist you. Before we connect you with a live agent, we need additional information. Meta Store Support Bot Type a brief description of the issue you're having. Meta Store Support Bot • 6:26 AM my rayban meta glasses are not working due to some power issue and i want to request for a replacement Sent • 6:27 AM Meta Store Support Bot I am working on getting you connected to one of our support agents. Please stand by. Meta Store Support Bot • 6:27 AM Transfer requested at 6:27 AM We're connecting you to an agent. Your estimated wait time is 1 minute. • 6:27 AM Meta Store Support Bot Meta Store Support Bot left • 6:27 AM Finn Finn joined • 6:27 AM An agent has joined the conversation. what happened to my request? Read • 6:27 AM Sha, thank you for waiting. We apologize for any connection issue. Finn Kindly give me 3 - 5 minutes, while I check this for you. May I? Finn • 6:28 AM please take your time Read • 6:28 AM Sha, thank you for waiting. Upon checking further on the device serial number, I unable to locate it from our system. No worries, please be informed that Meta do not offer any replacement for Meta Ray-Ban device. Finn For this matter, kindly reach out to Ray-Ban Support for further assistance. Ray-Ban will help on the replacement process as we have exhausted all the troubleshooting steps. Finn • 6:31 AM Finn Finn left • 6:31 AM Meta Store Support Bot Meta Store Support Bot joined • 6:31 AM Thanks for contacting Meta Store Support. This chat should not be used for sharing sensitive personal information such as credit card numbers. Meta Store Support Bot Pick a product below or type a question to get started. Meta Store Support Bot • 6:31 AM Meta Quest Meta Portal AI glasses Accounts Orders and Returns
Meta RayBan Speaker not working!
I just got these brand new gen 2 meta glasses. I opened them today and only the right speaker plays audio. The left speaker is dead. I tried force restarting and unpairing but still nothing. Is there any way to fix this? I dont want to have to return this because Im supposed to take this to a trip in a few days.
Anyway to delete photo/video in a group from Meta Ray-Ban Display?
It seems Meta Ray-Ban Display won't delete photos and videos I took after importing them into my phone like the other non-display models do. I can still see the media in the Photos app of the glasses themselves. I need to delete them one by one in the glasses, which takes a lot of time and effort. Is there any way to empty the space with just a few clicks or delete them in a selected group? If not, can the Meta team add this feature in the future software update?
